SendBike Reviews 1,504

I was planning to buy a good bike for rides both off-road and on asphalt, but then I remembered that I had one in my parents' house. Lucky that I found it before buying a new bike. Now I ride on my own. Very satisfied!

I sent a folding bike Altair through this service. The operator accepted the order and arranged delivery via chat. The delivery service is beyond competition! Such a friendly, positive, patient service I encounter for the first time! They delivered exactly as previously agreed.

My son had been asking me to send him a bicycle for a long time since we started living in different cities. I used SendBike, and everything was handled smoothly. Thanks for that!

I really liked that the bicycle was delivered at a convenient time and they even waited for me. Customer support answered all my questions. After receiving the bicycle, it was ready for a ride immediately.

Will not return money if refund

Appauling custmer service. I made an online quote which came to £250. The next day i received a quote confirmation from them stating it would be £774.99 + £200 insurance for any loss or damages.

Then said I may incur customs charges because the bike is worth more than $1000 even though it isn't new. Almost all bikes are worth more than $1000 especially if postage is £974.99!!!!

I immediately request a refund (same day as initial payment taken from my account) - it has been 21 days and still have not received my refund. I have wrote to them several times and they say 'refund should be with you wednesday' - which has been said 3 times now for the last 3 weeks.

Frauds, do not use!

I've been using their services for a long time, and I will continue to do so. Delivery deadlines are always met, and they have a wonderful app where you can find all the information. The delivery schedule is very convenient, and the delivery cost is pleasantly surprising!

Ordered the delivery of a bicycle from my city to the village. They delivered relatively quickly. The delivery cost pleasantly surprised me. I recommend it!

I have more than 3 shipments, delivery within 10 days, reasonable delivery cost. No one forces you to buy a box.

I've been collaborating with the organization for more than half a year, and they demonstrate their experience every day. I have no complaints; everything is well organized and always according to plan. The team is responsive, honest, and, most importantly, the prices are reasonable.

Very convenient service, pleasant managers, and all this comes at a low cost. I am confident in the reliability of the bicycle packaging and that nothing will happen to it. No problems in three years of use. Fantastic.

A company that is pleasant to do business with. The delivery is always on time, thanks to the hard work of their employees. I became convinced of this when I sent a bicycle for a cycling tour to Italy. Thank you!

Needed two boxes for kids bikes for international shipping. Selection on the website was good, easy checkout process. The boxes came within a few days of ordering and are good quality.

Good service. I used their service today, and there's a calculator on the website where you can calculate the delivery cost in advance. They delivered the bicycle within two weeks, and everything is intact!

An excellent courier service, I have been using their services for the last six months. Parcels are delivered on time, without delays. On the website, you can track the parcel's location at any time. There is also express delivery if something urgently needs to be delivered. In general, everything is cool!

Great back and forth communication and recieved the correct sized box (xl) promptly, easy to assembly and my bike is now on its way oversea for my usage when I arrive!!

REALLY, REALLY TERRIBLE COMPANY. UNRESPONSIVE THIEVES.

Do not send your bike with this company. The box was thin and flimsy and the contents had to be repackaged by DHL once it had arrived in France. The bike arrived extremely damaged despite being double wrapped in bubble wrap. Obviously had incurred a serious blow on the journey since the entire frame and the derailleur were both bent. The pedals had also been removed/lost from the box and did not arrive. In total, this was over 200 euro in damages on a 750 euro bike. Despite being insured, my emails about claiming damages are going unanswered with SendBike claiming that they have yet to come through.

Secondly, the company did not arrange the delivery of the box nor its pick up on the days which were arranged well in advance, despite clearly being told that these were the only times available for me, and despite themselves agreeing to these times. By the time the box had arrived, I had left the country and had to arrange for the bike to be picked up from a different address and by other people. The eventual arrival date of the damaged bike was a week after my requested delivery date.

UPDATE:
As others have said, SendBike requested I remove my review, to which I responded that it was dishonest to ask (my experience appears not to be an isolated one, and other potential customers need to be wary of what they're getting into).

My bike cost 200 euros and over a week to repair. In the end there was damage to: the chain, the frame, and the dérailleur with the damage to the latter necessitating a change of the gear cable.
I sent pictures of the damage, pictures of DHL's "repackaged" tape, and the invoice with a breakdown of the costs to SendBike as requested. After over a week and two unanswered emails, it appears that they don't want to take responsibility for the damage, despite the fact that I bought insurance from them.

I'm hoping a continuation of this negative review will elicit a response. 200 euros is not an insignificant amount of money to be holding back.

SECOND UPDATE:
As anticipated, SendBike contacted me after the first review update, once again asking me to take the review down. They claimed that DHL had been slow. While I doubt this, I have no evidence to refute it.
I reminded them that I wanted either a refund or to be told the exact date by which I would receive the refund by Feb 16th - a date I had told them two weeks prior. This email went unanswered again.

I am now assuming that they are withholding my money with no intention of paying it back and I am in the process of seeking legal advice and getting in touch with my credit card company.

ANOTHER UPDATE:
SendBike won the credit dispute (AMEX) and have neither contacted me directly nor responded to my emails. As of now, it has been over 2 months since my bike arrived damaged and SendBike are withholding the money I am owed. Abysmal company. Absolutely awful.

Having contacted SendBike again, they responded claiming that the credit dispute was still open. It was closed on February 21st and therefore SendBike are lying. In their email I was told "This would have been refunded had the dispute not been opened", hence SendBike are once again trying to shift the blame away from themselves and this time onto me.

A good company, pleasant to deal with. Bicycles and components are delivered on time and without delays. The rates here are reasonable.

Thank you, SendBike. Everything always goes smoothly with delivery and sending. All information and support are observed. It's always possible to reach the customer service.

SendBike provides excellent service. They deliver bicycles intact and undamaged, notifying in advance of their arrival. The delivery cost is quite acceptable, and everything suited me.

A perfectly functioning logistics system. There have never been any problems with both delivery and sending. All procedures are carried out; you provide the address, they pick up the bicycle and transport it to another location.