Send Them Balloons Reviews 

Excellent balloons and excellent customer service via phone. I had a few queries before placing my order. My emailed question didn't produce sufficient answers to I phoned, and James was extremely helpful. The balloons were top class, and have stayed inflated for over a week. I would recommend, and would buy from them again

Balloons arrived the Monday instead of the Saturday meaning they were late and slightly deflated and the cupcakes were squashed in the box. I contacted the company who have chosen to not respond. Will not be using again and do not recommend.

I ordered balloons and cupcakes for my son’s 21st. They didn’t come on the day I had specified. They arrived 3 days late and the cakes were just an absolute mess in a box. Couldn’t use the cakes or balloons. Complained to customer services and over 3 weeks later they are ignoring me.

I ordered balloons and a birthday cake for my husband'd 66th. The delivery was on schedule when suddenly a late morning update from DPD said they couldn't deliver.
I called the company and spoke to a very lovely lady named Clair. She found out the problem with DPD and could not apologise enough. Clair immediately refunded the coat paid , I didn't have to ask. She also allowed the balloons to be delivered next day for my husband to enjoy.

My husband who's disabled from a major stroke was so excited when they were released from the box. The balloons were beautiful and the chocolate birthday cake was absolutely delicious...

Clair went above and beyond and that is true customer service. Thank you Clair for your kindness, your understanding and your support. I remain extremely grateful to you.

I will definitely order again with this company..and would highly recommend them

Lin

I received some balloons for my 40th Birthday which my Mum had organised to be delivered to me and when they arrive 2 of them were flat. I have sent various emails with you and to date I have had one reply asking for photos and then nothing after this, appalling customer service and I would expect to be refunded for the balloons.

Was a bit apprehensive to buy the balloons from this site at first as never heard of them and not all reviews were good. But glad I did as they delivery was swift, balloons good quality and cakes were tasty too. All well packaged, plus it's been 3 weeks and the balloons are still going strong.

I booked a Saturday delivery (couldn’t book Sunday as actually birthday was on the Monday) so had to book the closest day.

The balloons arrived 4 days earlier, when we were away and left on the doorstep. No communication and I tried to email twice with no response.

Very poor customer service…won’t be ordering from them again.

I ordered a set if 3 balloons for a 60th birthday to take to my husband's party. The main Manchester City balloon was completely deflated on arrival. Now things happen but I emailed the company on 30/12/2025 to tell them. I have still had absolutely no response to date even though they say they deal with enquiries within 24 hours! No attempt to put things right at all. So it seems looking at other reviews, you are fine if everything goes ok, but if not, the customer service is non-existent! Won't use this company again.

This could have been a completely different review had they responded to the issue. I bought 16 (number balloons) for my daughters birthday which arrived where one of the numbers wasnt tied down. i raised this with customer services as the whole point of having the 16 numbers were for her party and photos. They responded after a second chase, but seemed to have missed the understanding of the issue, even though photos were provided. Which i went back with but never heard anything else. i would suggest this company is a bit flakey, so be warned!

Delivery arrived a day late, with 1/3 of the order missing and some of the delivered balloons deflated & damaged. No response from customer services.

Thank you so much for delivering the 80th birthday balloon on the day specified and was very pleased with the whole process. Will definitely be using you again.

Very happy with Send me balloons ..ordered 2 days before delivery... delivery arrived on time given... balloons were beautiful and boxed securely to preserve the balloons .. and a free cake ... absolutely 100% great quality. Definitely will use them again thank you. Emma

Balloons were lovely- shame the cupcakes were all smashed up having clearly been shook up - embarrassing to watch my mum open them on a video call
What I find frankly staggering is zero response- 2 emails and a 3rd contact form through the site, all containing photos - not a reply, not a sorry - nothing (I made it clear the balloons were great and it was probably dpd who shook the box up)
Won't ever use again unfortunately- the rudeness to my polite email complaints being ignored has ensured that. What a shame.

Pre ordered for day before my daughters 19th birthday to arrive on the 25th july, called on the 24th just to make sure they were on their way ! The call handler was lovely even knew my order, they arrived as planned with cupcakes brilliant balloons & at a reasonable price. Thank you

Took my money, accepted my order but then never bothered to send the order. No response from customer service. DO NOT use this company.

I ordered a set of 6 balloons for my son's 21st birthday, and while the colors were lovely, I encountered significant issues. Two of the balloons were only half full, and two others completely deflated by the following day. Given the price I paid, these balloons were far from acceptable.

I have emailed to file a complaint, and it took over 48 hours to receive a response to my first email. I am still waiting for a reply to my second email. This experience has been a major disappointment!

My advice - DO NOT ORDER FROM THIS COMPANY!!!!

Thought I’d leave a review because I would’ve found it helpful to see this myself. I ordered balloons for my dad’s birthday two days before and was worried from previous reviews about the delivery times and quality. I emailed them to confirm my order and heard back from them very promptly to confirm the order had been received. The balloons were excellent and the cake was brilliant too. I don’t know why they have such negative reviews. The comments about receiving balloons 2 days early - the website clearly states if you choose a delivery for Sunday or Monday DPD May attempt an earlier delivery. Great service and very happy.

Brilliant balloons, arrived on the date select the brownie was lovely presented, the balloons were brilliant fully inflated floated out of the box as stated. Will use again

Ordered balloons to be delivered to a restaurant for a surprise party, paid for the more expensive delivery to arrive before 5pm on a saturday. That day I received an email from dpd with a delivery slot of 6.45-7.45pm. Balloons arrived after the party started. When they did arrive, half of them were bashed and deflated.
No reply from their customer services department.
Shambles.

DO NOT ORDER YOUR CELEBRATION BALOONS FROM THIS COMPANY.
I ordered balloons for me sisters 60th birthday and specifically requested for them to be delivered on the 27th May as it was the day before her birthday and I knew she wouldn't be home on this day. They delivered the balloons on the 24th, four days before her big day and she was the person that received the delivery and it ruined the surprise that I had planned for her .When I contacted customer services they didn't take any responsibility and blamed the courier. I spent nearly £70 with this company and they only refunded me £6 for the delivery charge. Disgusting