Send Them Balloons Reviews 

807
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most Trustpilot reviewers were unhappy with their experience overall. Many buyers stated that their orders arrived significantly later than scheduled, causing major inconveniences for special celebrations and parties. Furthermore, disappointed consumers complained about receiving deflated balloons and damaged treats poorly arranged inside the delivery boxes. Shoppers also struggled to get assistance, noting that support teams completely failed to reply to messages sent. The minority of people were satisfied with the business, praising fast shipping and secure packaging preserving the items. Some reviewers were happy to find their purchases arrived very punctually with lovely long-lasting and beautiful balloons inside.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers highlight stunning balloons and... See more

Delivery service

Customers had ambiguous experiences with delivery service as opinions were heavily divided. Many reviewers... See more

Order

People report ambiguous experiences with order, as many reviewers highlight successful personalized balloon... See more

Quality

Customers consistently note ambiguous experiences with quality regarding their orders. Many reviewers praised... See more

Customer service

Reviewers express mixed feelings about customer service, as experiences vary significantly between phone and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This could have been a completely different review had they responded to the issue. I bought 16 (number balloons) for my daughters birthday which arrived where one of the numbers wasnt tied down. i ra... See more

Rated 1 out of 5 stars

Ordered my gift in plenty of time for my sister’s 50th Birthday. Requested delivery for on the day. She lives 4 hours from me and we were not meeting up until the Sunday. Her order did not arrive... See more

Rated 1 out of 5 stars

I booked a Saturday delivery (couldn’t book Sunday as actually birthday was on the Monday) so had to book the closest day. The balloons arrived 4 days earlier, when we were away and left on the... See more

Rated 1 out of 5 stars

I ordered a set if 3 balloons for a 60th birthday to take to my husband's party. The main Manchester City balloon was completely deflated on arrival. Now things happen but I emailed the company on 30/... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Huge selection of Birthday Balloons, New Baby Balloons, Congratulation Balloons and Anniversary Balloons all gift wrapped with amazing free gifts.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

807 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(807)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really pleased

Really pleased with the balloons that I ordered for mother’s day. They lasted over a month. My mum was super impressed and so was I. I will definitely be ordering again.
The cupcakes were also delicious!!

May 6, 2019
Unprompted review
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Rated 3 out of 5 stars

Ordered balloons to be delivered on 7th…

Ordered balloons to be delivered on 7th May, balloons arrived on 4th May, we were away for the weekend, daughter did not get a surprise as she took the box in and sussed our what was in the box. Normally excellent delivery and wonderful balloons, disappointing on this occasion.

May 6, 2019
Unprompted review
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Rated 5 out of 5 stars

Mothers Day balloons

We ordered balloons for Mother’s Day and was a big hit with mum! They arrived on time with great tracking. Balloons were beautiful and cupcakes enjoyed!

April 29, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic surprise

Brilliant service arrived on time and as described. Made my 2 year old godson’s day he was thrilled. Thank you

April 29, 2019
Unprompted review
Rated 3 out of 5 stars

Received balloon as advertised and in…

Received balloon as advertised and in time. But Courier Company delivered to neighbour without even attempting to deliver us, where we were waiting. Driver did not came at our address, driver straight went to neighbours and delivered. I collected as soon as I received Text message. Moreover, there was no easy way to report to Courier Company of this problem, therefore adding in the review.

April 29, 2019
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service, next day delivery as promised and balloons were exactly as shown on the website

April 29, 2019
Unprompted review
Rated 5 out of 5 stars

Easy to use

Delivered on time and balloons were as described. Very easy service.

April 29, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Great balloons and cake. Delivery by DPD was on time and great communication (delivered to the hotel we were staying on for the birthday weekend) Definitely recommend and will use again

March 11, 2019
Unprompted review
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Rated 4 out of 5 stars

Decent on time servic

I ordered a 5 and a 0 for my partners birthday as a surprise with free cake.
The balloons came on time and fully inflated but the 5 drooped quicker than the zero.
The box was delivered upside down which didn’t really matter but the cake inside had shifted so the icing had stuck to the box.
Overall was happy with the balloons though.

February 26, 2019
Unprompted review

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