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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality of the products, noting that the clothing is well-made from high-quality materials with expert craftsmanship. The fit is frequently described as perfect, with many appreciating the custom tailoring that accommodates individual body shapes and preferences. Reviewers also consistently praise the customer service for being very responsive and having a strong culture of delighting customers, often going above and beyond to ensure satisfaction. However, some customers also noted issues with the ordering process, experiencing long lead times and receiving incorrect items. A few other people also felt that the product quality was poor, with materials described as cheap and the fit being consistently wrong even after multiple alterations. Some reviewers were not happy with the customer service, mentioning unhelpful responses and a lack of flexibility with returns for custom items.

What people talk about most

Product

Reviewers highlight positive aspects of product, particularly praising the custom fit and high quality of the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high-quality materials,... See more

Order

Consumers find the ordering process to be ambiguous, with many expressing dissatisfaction over long wait... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Service

Users describe ambiguous interactions with service, with some reviewers praising the fantastic service and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I came across the brand and found the fabrics and design nice for the price. I wanted a better fit for myself so I did all they asked and the shirts came and didn't fit. This is where the quality of... See more

Rated 5 out of 5 stars

They made me a suit perfectly fit for me which isn’t easy as my weight was 15-20 pounds less than my initial measurements. My first try on revealed that my initial suit was too big. Just by sharing so... See more

Rated 5 out of 5 stars

Sene does several things very well. First, and most important, their clothing is well made (and tailored) of high quality materials by expert craftsmanship. The fit process, though not real time, is t... See more

Rated 5 out of 5 stars

I just got the Sene Studio pullover and it is hands down one of the most comfortable pieces I’ve ever worn. The fit is perfect, the fabric feels high quality, and the attention to detail is obvious fr... See more


Company details

  1. Fashion Designer
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Sene is making sizeless clothing possible for everyone.


Contact info

3.8

Great

TrustScore 4 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love my custom Sene clothes!

I initially ordered a suit in May 2023, received it 3 weeks later. Thanks to their perfect fit guarantee, even though it didn’t fit perfectly out of the box, they took care of it and I received it a couple weeks later. It fit perfectly. It caused me to order another suit and two shirts. Now these are bespoke so you have to be patient and make sure they fit right. And boy do they fit right! I love them! Just be patient and some lovely fitted clothes will be your reward.

September 20, 2023
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Rated 5 out of 5 stars

Stretchy and comfy1

As someone tall and lean, the struggle with finding comfortable suits has been real. Weddings used to mean hours of feeling trapped in stiff fabric. Then I stumbled upon Sene Studio. Their flexible suit was a revelation. It felt like the suit version of yoga pants—complete ease and mobility without compromising on style. Whether I was on the dance floor or just lounging, there was zero discomfort.

If you’ve been in the same boat as me, battling with restrictive formal wear, you need to try Sene Studio. Trust me, after this experience, my wardrobe won’t entertain any other suits. Here’s to looking sharp without the usual squeeze!

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Best ever fitting jeans

It’s not an exaggeration to say this is the best pair of jeans I’ve ever worn. Compared to other online custom-tailored clothing sites Sene kept me well informed of updates and shipping. And the changes they made from the first revision were perfect! These jeans not only look great but they stay up without adjustment. I’m thrilled with the jeans.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Love my suit

Love my suit! Most comfortable suit I have. First fit came back slightly baggy but I sent it in and took their advice on fit and the 2nd version is perfect! I'm heading to the store now to buy more!

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

Sharp looking comfort

After the fit not being exactly how we wanted it the first time, we simply sent some pictures of how it fit, shipped it back and they made a new one and sent to us.

September 16, 2023
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Rated 5 out of 5 stars

LOVE everything SENE!!

LOVE everything SENE!!

I have ordered and received several flex suits, shirts and now shorts. I absolutely LOVE all of them. They look and fit fantastic!! Many many compliments! Being 6'6" It has been a challenge for me, personally. to find apparel that fits properly. No issues here. Thrilled with everything from quality, service, fit and finish. Top Notch. You have and HUGE fan. Thank you!!

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Mens Suit Order July 2023

I ordered three items from Sene to wear to two events. I received my suit pants, jacket and dress shirt in July. The initial fit had some issues, so I sent the suit back for alterations. I received the mostly remade suit (the original pants were only altered) in mid-August. When I tried it on, it looked and felt great. The suit is chic, sexy and versatile (dress it up or down). The polyester fabric feels luxe and breathes. Having the pieces cut to my actual shape makes a huge aesthetic difference. I wore it to see a play and, as I sat there, I thought about how comfortable I felt. That is a feeling I have never had about mens' suiting. I plan on ordering a vest to go with the rest of the suit and, possibly, a polo shirt and another suit. I'd recommend giving Sene a shot, especially since the alterations are free and very accurate.

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

A difficult process made easy!

The process of measuring and fitting custom jeans over the internet has the potential for great disappointment and frustration, but Sene manages to handle this delicate transaction with grace! I ordered two pairs of jeans and the first mock-up I got was way too small. I sent in pictures and my thoughts on possible alterations and they got back to me right away. Their customer service/fitting specialists are excellent and work very quickly. The only downside is the cost, but custom work is expensive! I hope to get many years out of these jeans and order again in the future!

September 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great suits. Great customer service!

Sene had great customer service. They remade my pants twice and jacket three times to make sure I got the right fit that fits perfect. Bigger guy with longer torso so finding a suit has not been fun. Looking forward to me next one on the way by sene!

September 11, 2023
Unprompted review
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Rated 1 out of 5 stars

Don't expect to receive it quickly. Try a different company.

Aug 7, 2023 Order the suit - and received confirmation
Aug 24, 2023 Suit not arrived - sent requests for update - email said production finished and it's onto the fulfillment center. Expect to ship in 1 week at the latest. No update on the actual tracking site.
Sept 4 - Not arrived. Another request. Says it is stuck in the customs for inspection and it will ship within a week. No update on the actual tracking site
Sept 11 - Still not received. I had told them in the beginning I needed last Friday for the event this weekend.

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

A Custom Suit Online in Minutes

A Custom Suit Online in Minutes? YES!!!
I was skeptical, but this is a perfectly fit suit that is beyond comfortable and perfectly styled. My wife immediately wants me to order more! There is your proof! I had her help me with the information gathering to make sure I knew my body type etc... But it's easy and perfect! LOVE THIS SUIT!

September 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great product, great service

First suit ordered needed a slight remake. Easy process to get the alterations needed to have the suit customized to the perfect fit. Material is super comfortable and truly wrinkle free. Best suit for travel I’ve seen

August 29, 2023
Unprompted review
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Rated 5 out of 5 stars

Is the hype about Sene real?

Read up on Sene and their process as well as the quality of the product. Was intrigued but skeptical that without doing a traditional measure, how it would fit. When I received my first suit, it fit amazing right away. I only decided to change the length to have less of a pant break but for the rest of the jacket and pants to fit this well was astonishing! Their customer follow up was solid and responsive and I look forward to the 2nd suit and I already ordered 2 more colors as well! Highly recommend!

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

Just excellent.

I’ve been a customer at Sene for a couple of years now, and I love it. Everything I have ordered fits like it was made for me, because it was! If you have never bought clothes made to fit your body specifically, and you can, do it. High quality materials and excellent customer service. They take feedback seriously and have closed gaps in their processes that caused frustration. Can’t compliment them enough.

August 22, 2023
Unprompted review
Rated 5 out of 5 stars

Title: Tailored to Perfection: An Unparalleled Denim Experience at Sene Studios

Rating: ★★★★★ (5/5)

It's not every day that you stumble upon a product that redefines your understanding of comfort and style; Sene Studios' custom jeans are precisely such a rarity. This tailored masterpiece strikes the perfect balance between fit, fashion, and functionality and it's my utmost pleasure to share my extraordinary experience with this one-of-a-kind product.

Right off the bat, the Sene Studios team displayed an unwavering commitment to exceptional customer service. From the initial sizing conversation to the ease of ordering, their expertise and warmth imbued the process with a sense of personal attention that's become quite scarce in the world of online retail.

Now, let's delve into the product itself— the standout feature being, without question, the immaculate fit. The jeans arrived, and immediate satisfaction was woven within each thread of this well-tailored garment. The length was faultlessly cut, appearing as though it had been crafted with my exact measurements in mind— because it had. Forget the phrase "fits like a glove"; these jeans were more akin to a second skin, moving together with me effortlessly and retaining its structure without hindering my flexibility.

The quality of the denim is top-notch; robust yet soft to the touch. The design is visibly sleek and tastefully modern, ensuring versatility for any occasion— be it a casual day out or a more stylish endeavor. The artists at Sene Studios truly understand the nuanced relationship between form and function, delivering a product that looks just as impressive as it feels.

In conclusion, my journey with Sene Studios' custom jeans was not just an ordinary online shopping occurrence; it was a comprehensive and delightful fashion experience. It's quite evident that Sene Studios raises the bar for custom garment-making with their meticulous attention to detail, superlative customer service, and a product that fulfills every promise. If you're in search of the optimum denim experience, look no further; Sene Studios custom jeans are indeed a game-changer.

August 19, 2023
Unprompted review
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Rated 1 out of 5 stars

Horrible experience, not as advertised

This product is not as advertised in anyway. I saw the ads and decided to take the leap based primarily on the 30-day return policy.
1.) I ordered the suit 4 weeks before a wedding I needed to attend, which should fit their wait times, but the suit did not arrive in time and took an extra week.
2.) The suit fit horribly. I am able to buy most clothes off the rack so I expected it to not be a big deal.
3.) I initiated the return online and had to wait two days to get the form to send in the faulty suit. I returned the suit about 10 days later and they claimed that I did not return it in the 30-day window. With most purchases I make, the return must be started within the necessary window, not the completed shipping of the product back to the manufacturer. Their policy apparently is 30 days from the delivery (a week later than advertised) of the product (a poor-fitting suit).

They suggested I get a tailor to make the necessary adjustments. Let me say that again, the suit company that claims to be able to design a custom suit based on a survey told me to get a tailor to fix their bad product.

So in summary, bad product, bad customer service, and I suggest everyone stays away from this horrible product.

August 1, 2023
Unprompted review
Sene logo

Reply from Sene

Thank you for sharing your feedback! We believe our return policy is generous, we manufacture custom clothing from scratch which is why it takes 2.5-3.5 weeks to manufacture and ship out.

The 30 Day Guarantee window starts on the day you received the order, which allows you a full month to try out the garment and see if you like it. We offer unlimited remakes and alterations and a 100% money back refund within the 30 day window as per our return policy (https://senestudio.com/pages/return-policy).

In fact, each time a remake arrives, customers get an additional 30 days to re-evaluate the fit, so there's plenty of time built in to evaluate the fit.

We provided the return label for you on July 10th, all you needed to qualify for a refund was to ship out your return item by July 22nd, which was 12 days later. However, you didn't put your garments back in the mail until July 29th, which was 19 days after you got the label and well outside of the return window.

Rated 5 out of 5 stars

Well worth it!

Amazing suit! Breathable, works both in casual and formal settings, and easy to maintain. I'm used to buying bespoke suits, so I know how arduous the process can be, but the people at Sene make your custom fitting experience as hassle free as possible. Only needed one re-tailoring to perfect the suit and that was just for sleeve length and shoulder width. Will definitely be buying another suit again soon!

June 9, 2023
Unprompted review
Sene logo

Reply from Sene

Thrilled to hear that Jaffer!

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