Senior Home Plus Reviews 

138
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the compassionate and professional staff who provide exceptional guidance when families navigate the difficult, emotional process of finding suitable residential care homes. People note that the service makes an otherwise extremely stressful period much easier by offering prompt, understanding, and comforting support throughout. However, some people mentioned notable issues with ongoing communication after they had already declined further assistance. Consumers frequently experienced frustration when staff members continued sending unwanted emails and making persistent phone calls despite receiving clear requests to stop contacting them.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the friendly, polite, and reassuring... See more

Service

Customers expressed great satisfaction with the service, praising the knowledgeable guidance and helpful... See more

Customer service

Consumers find customer service to be positive, frequently praising the kind, patient, and professional... See more

Customer communications

Customers consistently note ambiguous experiences with customer communications, as many reviewers praise... See more

Response time

Reviewers express mixed feelings about response time, with many consumers praising rapid callbacks within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service from Jennifer Walker. Kept up to date with any relevant care homes suitable for our mother in law/mam. Not receiving calls too much however as requested more on email to read... See more

Company replied

Rated 5 out of 5 stars

I can only say that Sonia Thomas was the most caring and helpful person re my query about a residential home for my friend . I felt that there was no length to which Sonia would not go to assist ,re m... See more

Company replied

Rated 5 out of 5 stars

Emma Wilson was AMAZING Straight from the start she was very focused on our needs For getting respite for our mum She understood what we needed Her communication skills were excellent Keepin... See more

Company replied

Rated 5 out of 5 stars

I contacted Hannah at senior home plus on 4/1/26 as mum elderly mum had fallen and she was in need of urgent respite care, Hannah was wonderful, reassuring and incredibly helpful. she was able to... See more

Company replied


Company details

  1. Aged Care
  2. Home Help Service Agency
  3. Nursing Home

Written by the company

Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

138 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(138)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Responsive Service

Josh Moore was very attentive and knowledgable and responded quickly with suggestions for care facilities locally. He followed up any enquiries. We did in fact choose a care home not on his list but that did not reflect any dissatisfaction with Senior Home Plus service given.

July 14, 2025
Unprompted review
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Reply from Senior Home Plus

Dear Angela,

Thank you for your feedback. We’re pleased to hear that Josh was attentive, responsive, and able to support you with helpful suggestions throughout your search.

We also appreciate your clarification, and we’re glad you were satisfied with the service provided by Senior Home Plus.

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Rated 5 out of 5 stars

Emma was super friendly and helpful!

Emma was super friendly and helpful. We had a phone conversation about what I was looking for to help with my Nan's care. Emma kept in touch with text messages and arranged appointments for me to view a couple to nursing homes. This was really helpful when you find yourself suddenly needing to sort care and leading your own busy life! Every little helps - thanks Emma! X

July 18, 2025
Unprompted review
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Reply from Senior Home Plus

Dear Lorraine,

Thank you so much for your lovely feedback. We’re really pleased to hear that Emma was able to support you in such a friendly and helpful way during what can be a stressful time. It’s great to know her guidance and follow-ups made the process easier for you while arranging care. We’ll be sure to pass your kind words on to her.

Rated 5 out of 5 stars

Good to be able to talk to a human!

Good to be able to talk through various options and receive guidance. Very pleased with our choice of The Pines in Hove. Excellent follow up service from Jake.

July 14, 2025
Unprompted review
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Reply from Senior Home Plus

Dear Suzi,

Thank you for your kind feedback. We’re really pleased to hear that being able to speak with Jake and discuss the different options was helpful for you, and that you found the right choice at The Pines in Hove. We also appreciate your comments on the follow-up service.

Rated 5 out of 5 stars

Jennifer made a difficult job so much easier for us.

While looking for a respite home for my aged Aunt while we were out of the country Jennifer Walker was sympathetic and very helpful in providing alternative homes and arranging viewings. It made a difficult and emotional job so much easier for us

June 28, 2025
Unprompted review
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Reply from Senior Home Plus

Dear Paul,

Thank you for your kind words. We’re really glad to hear that Jennifer was able to support you during such a difficult and emotional time, and that she helped make the process of arranging respite care for your aunt easier.

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Rated 5 out of 5 stars

Jennifer Walker

Jennifer Walker
Is the lady that introduced me to you and I’m very glad she did she has been most helpful and guiding me and looking after me ongoing so all well done and thank you very much
The experience started quite a time back at least three weeks and Jennifer‘s contacting me on occasions since then
John McCann

July 9, 2025
Unprompted review
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Reply from Senior Home Plus

Dear John,

Thank you for your kind feedback. We’re really pleased to hear that Jennifer has been so helpful and supportive throughout your experience and that she continued to stay in touch over the past few weeks.

Rated 5 out of 5 stars

Very very helpful

Hannah was super helpful and really listened to the brief. Thank you at a difficult time.
Many thanks
Annabel

July 2, 2025
Unprompted review
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Reply from Senior Home Plus

Dear Annabel,

Thank you for your kind feedback. We’re really pleased to hear that Hannah was helpful, attentive, and took the time to understand your needs during what sounds like a difficult period.

Rated 4 out of 5 stars

Search for Respite care

Josh kept in contact with me to see how my search was progressing.

June 25, 2025
Unprompted review
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Reply from Senior Home Plus

Dear Philip,

Thank you for your feedback. We’re pleased to hear that Josh stayed in contact and continued to support you throughout your search for respite care.

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Rated 5 out of 5 stars

Josh and his team connected with me and…

Josh and his team connected with me and were amazing. Josh kept in touch my with me and never minded my needs for my husband changing constantly. I was offered good reliable advice plus being found homes to suit our needs. Unfortunately my husband didn't get to move to a better place in time but my appreciation of your assistance is heartfelt

February 11, 2025
Unprompted review
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Reply from Senior Home Plus

Dear Jacklyn,

Thank you for your heartfelt feedback. We’re really sorry to hear about your situation, and we’re glad that Josh and the team were able to support you with care, consistency, and understanding while your husband’s needs were changing.

Rated 5 out of 5 stars

Fantastic Service from Josh

I wasn't expecting such attention and care to be given when I filled out the online form but Josh Moore really took the time to listen and respond appropriately. He followed up daily with me and made me feel like I wasn't alone in doing the search for mums care.
I would definitely use this Your Senior Home Plus again, should we need it because I had zero knowledge of how these homes work and Josh helped me to understand.

June 25, 2025
Unprompted review
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Reply from Senior Home Plus

Dear Roxy,

Thank you for your kind feedback. We’re really pleased to hear that Josh took the time to listen, support you throughout your search, and help you understand the care home process.

It’s great to know you felt supported and not alone during such an important time.

Rated 5 out of 5 stars

Jenifer Walker was very efficient in…

Jenifer Walker was very efficient in listing possible homes for my mother. The service helps to reduce the manual search of homes and provides information.

June 24, 2025
Unprompted review
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Reply from Senior Home Plus

Dear Neil,

Thank you for your feedback. We’re pleased to hear that Jenifer was efficient in helping you identify suitable homes for your mother and that the service made the search process easier for you.

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Rated 5 out of 5 stars

Finding a care home

After my initial phone call with Jenifer Walker explaining my situation and wanting to find a suitable care home for my mother in law l was very pleased how she emailed me several times to check how things were going and offered her advice and understanding.
Overall a great experience

June 3, 2025
Unprompted review
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Reply from Senior Home Plus

Dear Roz,

Thank you for your kind feedback. We’re really pleased to hear that Jenifer was able to support you throughout your search and stay in regular contact while offering helpful advice and understanding.

Rated 5 out of 5 stars

Help looking for a care home

When I was looking for a care package for my 98 year old mother from her local social services, they were very difficult to work with and did everything possible to put me off.
I got advice from Jake Saunders of Senior Home Plus. Jake gave me a lot of advice, support and a list of possible care homes to consider and got me back on track. He also followed through to ensure that things were working out. My mother is now in a care home of her choice.
Thank you Jake Saunders

June 2, 2025
Unprompted review
Senior Home Plus logo

Reply from Senior Home Plus

Dear Georges,

Thank you for your kind feedback. We’re really pleased to hear that Jake was able to provide you with advice, support, and guidance when you needed it most, and that he helped you get back on track with your search.

It’s wonderful to know your mother is now settled in a care home of her choice.

Rated 4 out of 5 stars

Their advisor Jenifer Walker has been a wonderful support of knowledge and guidance.

Their advisor Jenifer Walker has been very helpful in guiding me through the maze of options for myself, in choosing a care home! She arranged meetings and viewings for me.

There are so many providing different services, and I had no idea what to look for or what to expect. I really appreciate her knowledge and persistence. Thank you

May 28, 2025
Unprompted review
Senior Home Plus logo

Reply from Senior Home Plus

Dear Graham,

Thank you for your kind feedback. We’re really pleased to hear that Jenifer was able to guide you through the process, arrange viewings, and help you navigate the different options available. It’s great to know her support and persistence made things clearer for you.

Rated 5 out of 5 stars

Josh really helped me find a suitable nursing home

Josh really helped me find a suitable nursing home for my elderly mum. We'd driven around a some homes I'd found on line which I found were not at all suitable .
Some homes on line do not make it clear what kind of care they provide so a lot of time can be wasted .Josh suggested a few homes in our area that could accommodate my mum's needs and I was so grateful for someone to speak to that could help with what I found to be a stressful process. I was contacted by various homes the next day by telephone who had spaces . The first one we viewed was excellent so we choose that one and hopefully mum will be settled and well cared for there. He spoke clearly and was so understanding of the whole situation.
Great service which is free to use. Thank you so much Josh . Best regards Christine Rogers

May 20, 2025
Unprompted review
Senior Home Plus logo

Reply from Senior Home Plus

Dear Christine,

Thank you for your detailed and kind feedback. We’re really pleased to hear that Josh was able to support you through what can be a very stressful process, and that his suggestions helped you find a suitable nursing home for your mum. It’s great to know the first home you viewed met your needs.

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Rated 5 out of 5 stars

I was well advised and the lady I spoke…

I was well advised and the lady I spoke to was very helpful and polite thank you

May 21, 2025
Unprompted review
Senior Home Plus logo

Reply from Senior Home Plus

Dear Linda, Thank you for your kind feedback. We’re glad to hear you were well advised and that the support you received was helpful and polite. We really appreciate you taking the time to share this.

Rated 5 out of 5 stars

Very personable

Very personable. Listened to requirements and then provided details of options available.

May 14, 2025
Unprompted review
Senior Home Plus logo

Reply from Senior Home Plus

Dear Karen,

Thank you for your feedback. We’re pleased to hear you found the support personable and that your requirements were carefully listened to, with suitable options provided. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Supportive Service

Jenifer Walker from Senior Home Plus provided a very reliable and supportive service in helping me search for a care home for my elderly parent. All searches were based on the criteria I discussed and appropriate visits arranged. Continued contact was made with me until I had successfully found a suitable placement.

May 8, 2025
Unprompted review
Senior Home Plus logo

Reply from Senior Home Plus

Thank you for your kind feedback. We’re really pleased to hear that Jenifer provided reliable and supportive help throughout your search, and that the options and visits arranged matched your criteria.
It’s great to know she stayed in contact until you found a suitable placement.

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