I didn't have a good experience to begin with. I ordered a product that didn't arrive and I had no response from sensum for two weeks. Having said that they did get in touch and couldn't be more apolo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... See more
I had a slight issue with my order, the way Robert has resolved my issues within this order is amazing. The excellent service provided from themselves & customer care is why I would purchase again... See more
Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... See more
Company details
Written by the company
Bring the scents of nature to your home with Sensum Scents.
Contact info
United Kingdom
- sales@sensumscents.com
- sensumscents.com
4.4
Excellent
420 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Shocking
Shocking - reached out to them on email and all social media platforms and received no response...still waiting
April 1, 2024
Unprompted review
Lovely range of products
Lovely range of products, although silver looks more like a bronze
June 4, 2024
Reply from Sensum Scents
Hi, thanks for your feedback.
Reply from Sensum Scents
Thank you, Mr & Mrs Gray! We’re thrilled you love the fragrance. If you need any assistance, please feel free to reach out.
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Lovely smell
May 14, 2024
Reply from Sensum Scents
Thank you, Hayley! We’re delighted you enjoy the smell of our scents!
Absolutely love these oils
Absolutely love these oils, don’t use anything else, only need a few drops and scents are delicious
May 1, 2024
Unprompted review
Reply from Sensum Scents
Thank you, Pamela! We’re thrilled you love the oils and their delicious scents. Your support means a lot to us.
Professional Service
Ease of ordering system and very quick delivery. Had items within 2 days of ordering.
April 5, 2024
Reply from Sensum Scents
Thank you, Thomas! We’re pleased you found our ordering system easy and delivery quick.
Had a problem with my diffuser
Had a problem with my diffuser, emailed.
Robert got straight back to me and solved the problem.
Amazing service from robert
Highly recommend
April 11, 2024
Unprompted review
Reply from Sensum Scents
Thank you, Louisa! We’re sorry to hear you had an issue with your diffuser but delighted that Robert could resolve it quickly for you. Your recommendation and kind words about our service mean a lot to us.
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Arrived in time
Arrived in time. Trying new fragrances this time and haven't been disappointed. Absolutely lovely.
April 2, 2024
Reply from Sensum Scents
Thank you, June! We’re pleased to hear your order arrived on time and that you’re enjoying the new fragrances. Your satisfaction means a lot to us.
One of the best diffuser oils I’ve ever…
One of the best diffuser oils I’ve ever used well worth the money
April 9, 2024
Unprompted review
Reply from Sensum Scents
Thank you, Lindsey! We’re thrilled to hear that you find our diffuser oils to be among the best you’ve used. Your satisfaction makes it all worthwhile.
Excellent customer service
Excellent customer service when my diffuser broke, even outwith timescale. Love my product!
March 28, 2024
Reply from Sensum Scents
Thank you, Shirley! We’re glad to hear you received excellent customer service and that you love your product. Your feedback is much appreciated.
Great service in all quick order
Great service in all quick order
Quick delivery
Oils are gorgoues
Great prices
Also good deals
March 21, 2024
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Great product! House smells divine!
Great product in terms of functionality. It’s much larger than I thought it might be but portable, which is nice to be able to move it through the house.
March 5, 2024
I recently contacted sensum when my…
I recently contacted sensum when my diffuser was asking strange noises.
My issue was quickly resolved, Robert from customer services was a pleasure to deal with..
March 2, 2024
Unprompted review
Best company by far for products and…
Best company by far for products and customers service. I am a regular customer with sensum scent. Robert from the customer service team truly went above and beyond to help me with my faulty Sensum diffuser. replied very promptly to each email. my problem was solved quickly and smoothly.
February 20, 2024
Great customer service
Received a sensum unit which was faulty.
Emailed company and Robert replied very soon after to ask me to dispose of faulty unit and new one would be sent out immediately. Have now received new unit (wrong colour, but hey ho 😉) perfect support from Robert. Thank you.
February 15, 2024
Unprompted review
Reply from Sensum Scents
Hi Helen,
Thank you for your wonderful review! We're sorry to hear about the initial issue with the faulty unit but are glad Robert was able to assist you promptly and efficiently. We apologise for the mix-up with the colour, but we're delighted that you're happy with the support you received.
Thanks,
Team Sensum
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Reply from Sensum Scents
Hi Richard,
Thank you for your positive review! We're glad to hear that you are pleased with our product and delivery service. Your satisfaction is our top priority.
Thanks,
Team Sensum
Reply from Sensum Scents
Hi Lisa,
Thank you for your lovely review! We're delighted to hear that the Spa Fragrance is making your home smell wonderful. It's great to know you're enjoying it so much! 😍
Thanks,
Team Sensum
Reply from Sensum Scents
Hi Isobel,
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us. Our team always strives to go above and beyond for our customers, and your feedback means the world to us.
Thanks,
Team Sensum
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