Sensum Scents logo
Visit website

Sensum Scents Reviews 

418
•
TrustScore 4.5 out of 5

4.4

Home Goods Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their visually appealing design, high quality, and amazing scents, often describing them as the best they've used. People frequently highlight the excellent and prompt service, along with fast and well-packaged delivery. However, some customers also noted issues with product durability, specifically mentioning diffusers that started to flake or peel. A few other people also felt that some orders were missing, arrived damaged, or contained incorrect items, often coupled with slow or no customer service response. Additionally, a small group experienced issues with certain scents not being strong or available, or bottles containing less product.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the amazing... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the amazing scents and beautiful... See more

Delivery service

People report positive experiences with delivery service, frequently praising the prompt and quick delivery... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting issues such as products... See more

Service

Customers had positive experiences with service, consistently praising the friendly, excellent, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... See more

Rated 5 out of 5 stars

Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... See more

Rated 5 out of 5 stars

I had a slight issue with my order, the way Robert has resolved my issues within this order is amazing. The excellent service provided from themselves & customer care is why I would purchase again... See more

Rated 5 out of 5 stars

I ordered two 1000ml and received two 500ml. Robert from Sensum quickly rectified this for me, sending out the right size, thank you, I really appreciate the effort you went too, happy to shop with se... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

Bring the scents of nature to your home with Sensum Scents.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

418 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(418)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Excellent service 😊

Excellent service as always fast delivery always buy the reed diffusers they are amazing. Packaged beautifully excellent presents. They smell divine especially the Spa one 😊😊

March 3, 2026
Rated 1 out of 5 stars

Poor Experience

The only positive was speedy delivery. The item arrived damaged & no response to email requesting return.

February 10, 2026
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look