Sensum Scents Reviews 

418
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the stylish diffusers look stunning, feature lovely packaging, and produce amazing scents that completely transform the atmosphere of their living spaces. Consumers also warmly appreciate the exceptionally fast delivery service alongside the helpful staff who ensure a smooth overall purchasing experience. However, some reviewers were not happy with occasional delivery mishaps, noting that fragile items sometimes arrived damaged, smashed, or leaking during transit. A few people also mentioned experiencing frustrating delivery delays and a complete lack of response from customer support when requesting replacements or returns.

What people talk about most

Product

Consumers find product to be positive, highlighting the wonderful fragrances and elegant designs. Reviewers... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products are great, visually appealing, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and speedy arrival... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide range of differing experiences.... See more

Service

Customers consistently note positive experiences with service, highlighting great friendly assistance, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn't have a good experience to begin with. I ordered a product that didn't arrive and I had no response from sensum for two weeks. Having said that they did get in touch and couldn't be more apolo... See more

Rated 5 out of 5 stars

Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... See more

Rated 5 out of 5 stars

I had a slight issue with my order, the way Robert has resolved my issues within this order is amazing. The excellent service provided from themselves & customer care is why I would purchase again... See more

Rated 5 out of 5 stars

Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... See more


Company details

  1. Home Goods Store

Written by the company

Bring the scents of nature to your home with Sensum Scents.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

418 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(418)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reed diffusers every scent 🩷

Have all the scents they are all amazing..gave a couple away as gifts to friends and they loved them..will definitely be buying more glad a tried them now as a wasn’t sure as a didn’t know what they would smell like..well definitely wasn’t disappointed glad a got them now

January 6, 2025
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Reply from Sensum Scents

Hi Ange,

Thank you so much for your lovely review! We’re thrilled to hear you love all the scents and that your friends enjoyed them as gifts too. It’s wonderful to know we exceeded your expectations—you’ve made our day!

We look forward to your next order and truly appreciate your support.

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Rated 5 out of 5 stars

Signature scent is amazing 😍my whole…

Signature scent is amazing 😍my whole house smells of it love love love it thank u Sensum

January 6, 2025
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Reply from Sensum Scents

Hi Lorraine,

Thank you for your amazing review! We’re so happy you love our Signature Scent, Persian Spice—it’s wonderful to hear your whole house smells of it 😍.

We truly appreciate your support.

Rated 5 out of 5 stars

Very quick delivery…

January 6, 2025
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Reply from Sensum Scents

Hi Helen,

Thank you for your review! We’re delighted to hear you were happy with our quick delivery.

We hope to see you ordering again soon.

Rated 5 out of 5 stars

Great company products are amazing and…

Great company products are amazing and they deliver promptly. Will recommend to all family and friends. 5*****

December 30, 2024
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Reply from Sensum Scents

Hi Nicola,

Thank you for your fantastic review and 5 stars! We’re so pleased to hear you love our products and service. Your recommendation means the world to us!

We look forward to your next order.

Rated 5 out of 5 stars

Fast and perfect delivery

Fast and perfect delivery

December 30, 2024
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Reply from Sensum Scents

Hi Karen,

Thank you for your 5-star review! We’re so glad you were happy with the fast and perfect delivery.

We look forward to serving you order again soon!

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Rated 5 out of 5 stars

Cannot recommend enough

Before I start I know I’m going to sound as though I work for SS but I don’t …. I’m a nurse and I first discovered SS during Covid when they donated loads of diffusers to the hospitals for us to place in our wellness rooms. Since then I am a very regular purchaser of all things Sensum Scents.

I cannot recommend Sensum Scents enough. I have several diffusers and the oils are my absolute go to for making my house smell incredible - African Sunset, Indian Summer and Brazilian Nights are my favourite although I love them all so you cannot go wrong with any scent you choose.

I have recently bought the reed diffusers which are amazing, they come in a very luxurious box and are packaged beautifully and make perfect gifts as well as a treat for yourself. I have several of the 500ml reed diffusers which are perfect for my small home, I also have several 150ml reed diffusers which are perfect for placing on shelves. The reed diffusers come in my above named fave scents - plus Clear Water which is gorgeous and fresh, almost like a fabric conditioner scent, Signature scent which is Persian spice and Spa….. I have all of them except Spa.

SS have recently released new colours of the diffusers and Taupe is one of the colours, this is one of my favourite colours and goes well with the aesthetic of my home, so I purchased two, it’s gorgeous, honestly it’s a beautiful shiny colour, I love it. The diffusers hold 500ml of water and can be timed to be on for 3 different lengths, there is a changing light or you can have it on a set colour. If I fill up my diffuser it lasts the entire day and a few drops of oil goes everywhere in my home.

Customer service is amazing, it has always been Robert I have dealt with and sometimes there’s a delay in responding but I think it’s because of how busy they are, but I’ve had replies from Robert out with normal office hours. Any queries I’ve had have been dealt with and any problems I’ve had have been resolved well. I see the odd person complain about SS and I genuinely think that these are professional moaners because I have never ever had any problem with customer service and have found that they go above and beyond.

I buy everyone something from SS now, diffusers and now the reed diffusers, I’m like Oprah this year, you get a diffuser, you get a diffuser, you get a diffuser…..

Please do not think twice about purchasing anything from here, it’s well worth it and there is a reward system too which builds up points to get money off or free delivery etc. Sensum Scents products are suitable for everyone …. My brother loved mine so I’ve got him one for Christmas.

Just to add ….. The scent from the reed diffusers is beautiful, I have only got two of them on display just now which are clear water upstairs and Indian summer downstairs …. Out of those two I have found clear water to be the strongest, I’ve yet to compare the others I have.

What I also love about Sensum scents is that I’m supporting a local business, I would call it a small business but I don’t know how correct I am in saying that.

To summarise - I cannot recommend Sensum Scents enough ….. the products …. The customer service and the communication are perfect.

December 12, 2024
Unprompted review
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Reply from Sensum Scents

Wow! What a lovely review. Thank you so much for your continuous support - it means the world to our family run business!

Thanks,
Carly x

Rated 5 out of 5 stars

Brilliant

Brilliant, just Brilliant!!!

November 28, 2024
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Reply from Sensum Scents

Thank you! So glad you are happy with our products and service.

Rated 5 out of 5 stars

As always very quick del& wouldn’tz…

As always very quick deliver & wouldn’t use anything else now my house smells amazing especially when I use the Spa oil

November 29, 2024
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Reply from Sensum Scents

Thank you for your 5 star review - we are so glad you are happy with our products and service!

Carly x

Rated 5 out of 5 stars

Thank you Robert!!

I wanted to exchange a product due to changing my mind. Robert really went above and beyond with his customer service. Thank you!

December 4, 2024
Unprompted review
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Reply from Sensum Scents

Thank you so much for your lovely review! So glad Robert could assist you. :-)

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Rated 2 out of 5 stars

Bought 2 of the spa diffusers

Bought 2 of the spa diffusers. Sadly they have zero smell in smallish bedrooms

November 12, 2024
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Reply from Sensum Scents

Hi Sandra,

Thank you for taking the time to share your feedback, and we’re truly sorry to hear you didn’t experience the scent as expected with our spa diffusers. We strive to ensure all our customers are delighted with their purchases, and it’s disappointing to learn this wasn’t the case for you.

Had we known about your concerns via our customer care team, we would have been more than happy to discuss the issue and offer a solution. We sell thousands of these diffusers, and this is the first time we’ve received feedback like this, so we’d love to investigate further. Please feel free to reach out to us directly so we can assist you.

Rated 5 out of 5 stars

10/10

Products are amazing, had a slight issue with delivery but Robert sorted everything out promptly and effectively. Will absolutely return.

December 3, 2024
Unprompted review
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Reply from Sensum Scents

Thank you so much for your 5 star review! So glad Robert was able to sort your issue and you are happy with our service and products. 🥰

Rated 5 out of 5 stars

Reed Didfusers…

Information on the Sensum website about the reed diffusers are accurate + they’re well packaged & fast delivery 🚚

November 19, 2024
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Reply from Sensum Scents

Thank you so much for your 5 star review!

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Rated 5 out of 5 stars

So easy to get what I wanted

So easy to get what I wanted, and was delivered really quickly

November 28, 2024
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Reply from Sensum Scents

Thank you so much for your 5 star review! We are so glad you are happy with our products and the service provided.

Thanks,
Carly

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Rated 5 out of 5 stars

Delivered very quick problem with the…

Delivered very quick problem with the bottle broken probably down to the delivery company but replaced very quick lovely the new sent smells amazing will definitely use this company again

November 18, 2024
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Reply from Sensum Scents

Hi Tracy,

Thank you very much for your 5* review, we really appreciate it! so glad you are happy with the products and the service provided!

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