Sensum Scents Reviews 

420
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful scents and the exceptional quality of the diffusers, which people find truly stunning and perfect as gifts. People also highlight the gorgeous packaging and express great satisfaction with the consistently fast delivery service provided. However, some people mentioned experiencing occasional issues with product quality, such as the decorative coating peeling off on certain items over time. Some reviewers were not happy with damaged deliveries, leaking bottles, or a complete lack of response from customer support when trying to resolve problems.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, frequently praising the amazing scents and visually... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the diffusers smell amazing... See more

Delivery service

Consumers find delivery_service to be positive and consistently report prompt and speedy shipping times.... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide split in experiences. Many... See more

Service

Clients share positive opinions on service, consistently highlighting the prompt assistance and helpful team... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn't have a good experience to begin with. I ordered a product that didn't arrive and I had no response from sensum for two weeks. Having said that they did get in touch and couldn't be more apolo... See more

Rated 5 out of 5 stars

Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... See more

Rated 5 out of 5 stars

I had a slight issue with my order, the way Robert has resolved my issues within this order is amazing. The excellent service provided from themselves & customer care is why I would purchase again... See more

Rated 5 out of 5 stars

Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... See more


Company details

  1. Home Goods Store

Written by the company

Bring the scents of nature to your home with Sensum Scents.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

420 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(420)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing scents and service

Incredibly quick delivery and as usual awesome scents. I ordered a couple of new ones this time and they are just incredible…this is the only company where I have loved every single one of their scents..and I consider myself a bit picky when it comes to home fragrance 😂

April 11, 2025
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Rated 5 out of 5 stars

By making a fantastic product.......

By making a fantastic product.......
Tried lots of different companies including Molten Brown.....which I might add are super....but Sensum are hard to beat.
Been buying the Persian Spice 30ml
Concentrated Oil for years......you just cannot get a better fragrance.

April 4, 2025
Rated 1 out of 5 stars

Sensum-The Designer Rooms. False advertising.

The Company SENSUM & The Designer Rooms has sent out E-Mails advertising Diffusers etc for Mothers Day deals. Only limited time offers per day. They come through on The Designer Rooms E-Mails too. good offers but misleading delivery info. States orders over £60 free delivery and says as you progress you are eligible for free delivery. Then at checkout they slap on a £14.99 delivery charge that you cannot amend or de-select ? Tried to order but wont pay £14.99 for delivery when offer stated it was free over £60.00.

March 22, 2025
Unprompted review
Sensum Scents logo

Reply from Sensum Scents

Hi Mikey,

So sorry to see that you had issues on our site. Sounds like a web error but we are happy to refund delivery charges if you send over your order number?

Many thanks,
Carly

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Rated 3 out of 5 stars

Overpriced and don’t last.

The scents are lovely but in my opinion, the Sensum brand is totally overpriced. My diffuser has stopped working after about two years. Considering it was nearly £80, I’m disappointed. Won’t be buying another one and hopefully a cheaper one will last just as long. It’s made of cheap plastic.

March 7, 2025
Unprompted review
Sensum Scents logo

Reply from Sensum Scents

Hi Liz, thank you for your review. Sensum Scents has been going for years and has thousands of loyal customers, so we are sorry that you feel this way and we're sorry that Sensum did not meet your expectations. Have a great day.

Rated 5 out of 5 stars

Excellent customer service

I had a problem with sensum around a month after purchase. Contacted customer care team staff member Robert was quick to fix the problem. Excellent customer service and products!

February 17, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Care

I cannot understand how this company has received so many good reviews when I cannot even get a reply to three emails and two Facebook messages.
I received one reply saying my email had gone into their spam account and they would get back to me, they didn't. The question is, if they can take time to reply with a story like "your email is in our spam" why not just reply to my email and sort the issue? It is not that difficult. I have been a customer of this company for many years and also have recommended them to friends and family and have given them a fair amount of business. I am very disappointed in their lack of customer service. Why do businesses these days think it is alright to take money from a customer and then never bother to care, reply or try and assist with a problem afterwards. Disappointing and time for me to move on. I would not be happy to recommend them or give them any more business.

February 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Customer Service

Having emailed Sensum the full experience from start to finish was so smooth & professional, I had a problem with my diffuser & Robert quickly rectified the problem by sending me a replacement diffuser I’m so very grateful for the understanding & kindness from Sensum really appreciate your help Robert thank you once again to the Sensum team

February 6, 2025
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Rated 5 out of 5 stars

Abysmal website

I’ve given 5 stars because I absolutely love the actual product However your website is abysmal When I was trying to make my order it kept crashing I must have tried to make the order about 10 times before I was successful

January 9, 2025
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Reply from Sensum Scents

Hi Martha,

Thank you for your 5-star review and your kind words about our product! We’re thrilled you love it.

We’re really sorry about the website issues you faced. We’re working hard to improve it and appreciate your patience.

Thanks again for your support!

Rated 5 out of 5 stars

Always easy to purchase

Always easy to purchase. Simply great scents,

January 6, 2025
Sensum Scents logo

Reply from Sensum Scents

Hi Jeanette,

Thank you for your wonderful review! We’re thrilled to hear you find it easy to shop with us and love our scents.

We look forward to seeing your name again soon!

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