Sentinel Storage Reviews 548

Terrific customer service, clean and temperature controlled. I used Red Deer Sentinel Storage for 10 years.

Sentinel Black Diamond...WOW! Thank you to Jodie & Tamara for their patience and help with our crazy days!

Barb from Sentinel Storage Spruce Grove provided top notch, efficient service for our storage and moving needs. During a time when storage units in Stony Plain & Spruce Grove are in peak demand, Barb was able to secure storage due to Sentinals excellent rental system allowing for quick turnaround from one customer to the next. Also, she worked collaboratively with Mary, at the Winterburn office, to provide us with access to a moving van. Both Barb & Mary made storage & moving a seamless process for us. Thank you.

Sentinel Storage - Surrey
Ton gave excellent guidance with regards to setting up our account and provided me exactly what I was looking for. I'm very happy with his work and how he conducted himself throughout the process.

We had no problems at all Good security great staff we would recommend to anyone if we need a storage locker Sentinal gets our first call we were lucky to get the last 10+20 and we're very happy with our renting experience

I want to highly commend The Black Diamond Sentinel employee, I believe her name is Tamara, who went above and beyond to deliver a Fedex package to me. The sender had insufficient contact information, and the representative was unable to get hold of me. Her efforts to get assistance from the sender were unhelpful, to say the least, but she persisted and was able to have our post office contact me with notice that there was a package for me to claim. The package contained very important documents and I am VERY grateful for her perseverance in this matter.

Barb at Sentinel Storage-Spruce Grove goes above and beyond every day. She is always helpful and a pleasure to work with. You are very lucky to have such a wonderful employee!
Craig

Very quick reply to my call and later to an email. Access was easy. They fixed a problem right away. Really liked having the 1st month free!

Tamara and the staff at Sentinel Storage in Black Diamond, Alberta are absolutely amazing. They are always courteous, kind and helpful and very knowledgeable. They made the stressful task of moving and organizing storage as seamless as possible. The Black Diamond location is very clean and well organized and the staff are very approachable and accessible when needed. The store is very well stocked with supplies and Tamara provided great recommendations as to what supplies and quantities would work best for us.
We always receive 5 star service and feel welcomed and valued as clients. A wonderful experience!

We really like the Sentinal Storage - Calgary Spyhill location. Conveniently located, exceptionally clean and excellent security made it our first choice to store our belongings while we downsize. Josie is knowledgeable and very helpful with any questions we have.

What a fantastic facility, could not be more satisfied with the client care! Tamara called to let me know that a unit in the size I needed was available as I had asked a while back and there were none, we had more than one unit and have consolidated them into one!

Edmonton south location,
Memory from the Edmonton south location is amazing!! She made renting a unit the best experience of my day!!

do not recommend them at all.
1. they charge rent every 4 weeks which means some months they charge twice. you never can plan because payment dates are always different.

2. they raise the rent every year and it is a lot higher than other places.

3. every time you go in there is a new staff member. always claiming they don't know because they weren't there.

4. management never gets in touch. when they say they will.

5. very low tech. they claim you can make online payments but their system does not work.

6. when you leave usually other places give you a refund for the unused portion of the month but not this place. I moved 6 days after my automatic payment and they would not refund me.

finally had enough and moved to another place which is brand new building, a lot cheaper and only charge once a month at the beginning of the month.

As a repeat customer, we were disappointed that our unit was broken into and 1/3 of our belongings stolen. We were even more disappointed in the delay in notifying us. In addition to that, the delay in getting video footage and gate access code logs to RCMP seemed to take much longer than what we were promised. Extremely difficult to contact a head office to get answers.

Raised the rent during a pandemic with no notice! Rates are already too high and keep going up every year with no improvement to service. The staff at my local facility are friendly and helpful but the people at the head office are AWFUL!! Customers should be rewarded for being long time customers not have their rent raised with no notice, especially during a global crisis, it is completely despicable 🤬 Oh and did I happen to mention that this year when we brought our Christmas decorations home I discovered that mice had chewed though decorations that my deceased mother made! Definitely do not recommend this company at all, I can not wait to move and get my stuff out that place!

I'd give a 0 if I could! I rented a locker at the Manning Rd NE location in Calgary. I viewed the storage lockers in the bldg on the East side. When the employee took me inside everything looked kosher except for the tops of the lockers. They have a wire mesh laid on top to prevent your neighbor from breaking in & twisted pieces of wire held the mesh together. I asked the employee if anybody ever untied the wires to break into the neighbors units & he laughed & said No! So even though it didnt feel secure I rented a locker. I started coming & going to my locker exchanging clothing & jewelry to wear because I rented a room & put most of my belongings in storage. Things started going missing & I thought I was losing my mind. My laundry soap on the floor was crushed one day and It looked like it had been stepped on. Finally I took a weekend & went through all my boxes & bags.... that's when I realized a lot of my things were missing! I made the mistake of leaving packing tape & scissors out so whoever had gone through my boxes easily sealed them back up. I thought maybe somebody got ahold of my gate code & spare lock key so I got a copy of everytime my locker door had been opened with the dates & times. Thank God I kept a diary so everytime my locker door had been opened it was ME! That's when I figured out somebody was breaking in the top of my locker. After hours the only 2 ppl on site lived there and there were No cameras inside that bldg so who do you think broke in? I'll be getting ahold of the manager to complain. I was screwed because my Insurance did not cover Theft!!!! Be careful of those Units ppl & make sure you have a proper roof on your locker!

So not happy with this company. Wanted to view the storage unit that we inquired about but the lady said she was too busy when it was only her and another worker in building. Also misleading on the unit that it wasn’t there but in a older unit in another area a few blocks away. Had to pay $25 for a file, $16 for insurance and had to buy locks. We just wanted to view at this time since we didn’t need it for the next month. Our plans changed and we didn’t need to rent unit After all so went back the next day for a refund and they wouldn’t give us one. We call the number to get in touch with the regional manager to contact us ,,,,what a joke never did call us.
Will not ever recommend this place also renters shop around get more for your money . Spruce Grove location!

Black Diamond, AB location is awesome. Easy as through the gate, open the unit, load/unload, and lock it. Are they good?? Yes, like when I locked the unit open. My cell rang and Michelle informed me that during routine check, our unit was indeed open with the lock locked. Conveniently located beside the best car/truck wash and Tim Hortons and next to all-your-needs Rona with popcorn- “Its All Good”.

Thank you Sentinel for caring. Well stocked store as well for boxes, mattress covers, locks and on and on. 5 Stars

Hi, the location at 14630 128th Avenue NW in Edmonton is very professionally. Peter and Alim are very welcoming and friendly. Peter went out of is way to listen to my needs and concerns. He was very explanatory on how the process worked. I very much appreciated the great customer service, and highly recommend them. Thank-you!
JLP

Karen from the Nisku location is amazing!! She made renting a unit the best experience of my day!!