SEPHORA UK Reviews 

Easy to Order Prompt and efficient service
Granddaughters ere delighted
Thank you

I'd been the previous week to Nice in France and my daughter and I had a great look round that store. However, it was very busy and i found it impossible to judge the colour of make-up in the early evening light So I made a note of the kind of item I wanted then ordered it on line st leisure the following week in the UK.
Very satisfactory service Great range of items
Prompt delivery and great products.

Quick delivery and packaged really nice

Terrible!! Have email a number of times and will not help

Everything is good with my order. Thank you.

This was bought as a Xmas gift so it has not been opened yet but it looks really good.

I had a wonderful experience at Sephora UK thanks to the excellent service provided by ORLA and she were friendly, helpful, welcoming, and very professional. She made me feel comfortable and took the time to assist me with everything I needed. I truly appreciate her kindness and outstanding customer service. I would definitely recommend Sephora UK!

My order has not been delivered yet 6 days after my order even though I paid for next day delivery. It is not possible to use the web form on Sephora’s website to send a message: I have tried multiple times every day and I get an error message saying it was not possible to submit the form. There seems no other way for me to contact them. I feel very disappointed

I ordered a £96 palette for my wedding weekend, but it arrived damaged and visibly used, complete with fingerprints on the shades. When I reached out to customer service urgently, I was told I had to mail the item back first before a replacement could be sent—an impossible request given my wedding deadline.

The initial chat support was dismissive and unhelpful, leaving me without my planned wedding makeup and causing an immense amount of unnecessary stress during an already busy week.

While I appreciate that the refund was eventually issued, the customer service process was stressful, slow, and completely lacked empathy for a time-sensitive issue. I expected much better service from Sephora.

Efficient. Fast delivery.

The products are great and everything was perfect until the parcel got to Israel!!! Here the DHL shipping which is usually excellent in my experience, but this delivery fell short. On one occasion, I was told it would arrive that day, but it did not. On another, the tracking stated I was not home, although I was home and had authorized delivery to the electrical cabinet. After I contacted customer service, it arrived the next day, and I was satisfied with the resolution.

I bought an item but still have not received for more than a week

❤️❤️❤️❤️The”beautytopia” to go to for feel amazing shopping therapy - it works every time - ❤️❤️❤️❤️❤️🎉🎉🎉💋💋💋💋# Sephora collection adventure calendars are a must have or as a gift 🎁 🎁.

Delivery experience was awfull! Evri left package at another address .i had tobpersonallybinvestigate where is the adress from the delivery confirmation picture. Also package box was was verry damaged so contents barely escaped unharmed

Amazing and I received it quickly.
Thank 🙂

I didn’t get my order and icant cancel it and according to dhl it didnt shipped yed or shipped and lost some where i dont know no one give answers

delivery came on time and product (Urban Decay waterline eyeliner pencil) was undamaged and brand new. I created an account to shop here again in the future for more products

I wont be using sephora anymore you didnt read my email and responded with a different answer to what i was asking so im all good i no longer need sephora