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Serenity Insurance Reviews 3,565

•
TrustScore 4.5 out of 5

4.7

Auto Insurance Agency
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their knowledge and ability to explain complex information clearly. Many people found the customer service to be exceptional, noting personalized attention and a genuine desire to assist. Consumers frequently mention the excellent service, which is often described as fast, easy, and efficient, leading to a smooth overall experience. A significant number of people were particularly pleased with the pricing, finding policies to be very reasonable and often much cheaper than competitors. However, some customers also noted issues with contact, specifically mentioning instances where agents did not return calls or were slow to respond to inquiries. A few other people also felt that the process of providing information was excessive, requiring multiple proofs of residency.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Many reviewers praise the agents for being... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

Service

Customers had positive experiences with service. Many reviewers found the service friendly, efficient, and... See more

Price

Reviewers mention positive feedback about price, with many customers reporting significant savings and... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Some reviewers praise agents who went above... See more

Based on these reviews

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

I've got 3 DUI's and despite the black mark on my name, I was treated with the utmost respect and dignity. The agent went out of her way to find discounts for me and make me feel like a valued custome... See more

Company replied

Rated 5 out of 5 stars

I'm blessed with the best customer service I had with the ladies that knew I was a mom and have been LIED to about my record. It's why I'll always give credit to the HONEST employees that DESERVE it.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied

Company details

  1. #19 of 40 best companies in Auto Insurance Agency
  2. #49 of 109 best companies in Insurance Agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My new Auto Insure Broker is the best

Paul was engaging and totally kept me feeling validated. There was no problem understanding the terms and fees as he was very easy to communicate with and understand. I will definitely be referring others to Serenity Insurance. A gem hidden in Spokane for sure.

November 25, 2025
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Reply from Serenity Insurance

Another great review for Paul, glad you we blessed to have him answer your call.

Rated 5 out of 5 stars

My agent

My agent, Deana, has made the whole experience worry-free. She went above and beyond to find a good policy that fit my needs and continues to stay in contact whenever I need questions answered.

November 13, 2025
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Reply from Serenity Insurance

Deana is awesome, thanks for letting us know!

Rated 4 out of 5 stars

It was easy

It was easy, just let them know what I needed and got some quotes then had my SR22 to get my license.

November 15, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Awesome Agent Paul

Paul found the most awesome rate by asking all the right questions and taking his time with me. I’m sending him business as I text.

November 19, 2025
Unprompted review
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Reply from Serenity Insurance

Great, thanks for letting us know!

Rated 5 out of 5 stars

I’m fairly new to the whole SR22…

I’m fairly new to the whole SR22 insurance thing. PAUL was more than helpful and walked me through the whole process explaining everything in an easy and understandable way. Thank you so much Paul!

November 3, 2025
Unprompted review
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

I saved several hundred dollars switching to Serenity

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and switched to easy, fast and friendly service that Serenity performed for me and also with being hundreds of dollars cheaper than USAA, it was time to switch to Serenity for me.

October 10, 2025
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Reply from Serenity Insurance

I'm so glad we could help you find a better rate, and thank you for your service!

Rated 4 out of 5 stars

Cheap rates Quality Service

The rates they gave me were pretty much cut in half from the rates I was paying a few months ago which saved me a bunch of money

October 7, 2025
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Reply from Serenity Insurance

Wow, that's great to hear!

Rated 1 out of 5 stars

Terrible customer service

The salesman didn’t walk me through the process and wouldn’t call me back and took two days to send me everything I needed. Worse insurance experience I ever had.

October 1, 2025
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Reply from Serenity Insurance

Sorry to hear the communication wasn't on point. I hope you were able to get everything you needed.

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