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Serenity Insurance Reviews 3,565

•
TrustScore 4.5 out of 5

4.7

Auto Insurance Agency
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their knowledge and ability to explain complex information clearly. Many people found the customer service to be exceptional, noting personalized attention and a genuine desire to assist. Consumers frequently mention the excellent service, which is often described as fast, easy, and efficient, leading to a smooth overall experience. A significant number of people were particularly pleased with the pricing, finding policies to be very reasonable and often much cheaper than competitors. However, some customers also noted issues with contact, specifically mentioning instances where agents did not return calls or were slow to respond to inquiries. A few other people also felt that the process of providing information was excessive, requiring multiple proofs of residency.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Many reviewers praise the agents for being... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

Service

Customers had positive experiences with service. Many reviewers found the service friendly, efficient, and... See more

Price

Reviewers mention positive feedback about price, with many customers reporting significant savings and... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Some reviewers praise agents who went above... See more

Based on these reviews

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

I've got 3 DUI's and despite the black mark on my name, I was treated with the utmost respect and dignity. The agent went out of her way to find discounts for me and make me feel like a valued custome... See more

Company replied

Rated 5 out of 5 stars

I'm blessed with the best customer service I had with the ladies that knew I was a mom and have been LIED to about my record. It's why I'll always give credit to the HONEST employees that DESERVE it.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied

Company details

  1. #19 of 40 best companies in Auto Insurance Agency
  2. #49 of 109 best companies in Insurance Agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Did great

They did what I needed them to do

September 15, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Super fast and friendly agent

Super fast and friendly agent. Found me an affordable FR44 rate and was thorough when explaining everything to me about the policy. 100 percent would recommend!

September 12, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 3 out of 5 stars

The insurance quote was part was good…

The insurance quote was part was good the issue i ran into was, I had insurance with my wife whom we are separating, I wasn't told that if I was to get insurance by myself, that I would still be on previous policy until divorce. Im not sure why they require divorce papers to be removed ,but not marital papers to start up

September 8, 2025
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Reply from Serenity Insurance

Sorry if it was a hassle to acquire another policy. Carriers are very specific and protective when it comes to splitting up household members in these cases. I'm glad the new quote went smoothly for you. Thanks for being a customer!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. She was able to do everything i needed for starting my new policy.

September 3, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Very nice people

Just how he made everything go so fast and easy for me.And really delightful it was to talk with him. And trying to save me as much money as possible because of how expensive things are now days

September 3, 2025
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Reply from Serenity Insurance

Thanks for the great review!

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