Service Care Solutions Reviews 

162
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff is exceptionally professional, supportive, and friendly, making the entire journey comfortable. People really appreciate the quick response times, clear guidance, and smooth onboarding process provided by the dedicated team. Job seekers often note that finding the right role is handled with great care, efficiency, and personal attention. Conversely, a small portion of people felt dissatisfied with the communication and overall support received from certain staff members. Some reviewers mentioned experiencing frustrating delays, unreturned phone calls, and excessive document requirements during the onboarding phase.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, supportive, and approachable... See more

Service

People report positive experiences with service, highlighting a friendly, reassuring, and professional... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the recruitment journey.... See more

User experience

Customers report a wonderful user experience, highlighting constant communication, kindness, and support... See more

Response time

Customers consistently note positive experiences with response time, highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louise is my consultant and she’s totally amazing. She’s very professional and good at her work. Additionally, she’s kind, polite and very courteous. I’m happy to work with her. Service Care Solutio... See more

Rated 5 out of 5 stars

Zoya worked with me to register me for work, she is very approachable, polite, and friendly, which made the entire experience stress-free. I’m very grateful for her help and support and although the p... See more

Rated 5 out of 5 stars

Beth has been nothing short of amazing. She was there for me every step of the way and made the whole experience feel so comfortable, like chatting with a friend. I would absolutely recommend her, she... See more

Rated 5 out of 5 stars

Louise Grayson Smith has worked diligently to secure me a new teaching role over the time scale of three weeks. I am very grateful to her for her professional but very caring approach and am delighted... See more


Company details

  1. Recruitment Service

Written by the company

We are a temporary and permanent recruitment partner to businesses within the Health and Social Care, Offender Rehabilitation, Construction and Social Housing, Legal, Finance, Cyber, IT, and Sales sectors. We deliver our service under numerous approved frameworks across the UK, Scotland and Wales. We take primary responsibility for the supply chain of our clients, managing the administration, compliance, and sourcing of temporary and permanent workers through a single point of contact. We deliver a Managed Service Provision that reduces client spending, drives process efficiency and offers a tailored and personable experience to hiring managers, building lasting relationships in a climate that is forever presenting recruitment challenges. Likewise, our service offers a dedicated structure of support to our workers, creating a foundation that develops our workers to achieve greatness while growing in a financially sustainable way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(162)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service !!!

I have secured the exact position I wanted and in record time !! great company and super fast communication with all the team, compliance is quickest I have had dealing with agencies. Special thanks to Otis, you are a credit to your company, thank you so much

March 23, 2026
Unprompted review
Service Care Solutions logo

Reply from Service Care Solutions

Hi Andrew,

Thank you for your feedback! We really appreciate it and are glad you had a great experience with us.

Thank you,

Abi Talbot
Senior Marketing Executive

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Rated 5 out of 5 stars

Great support

Great support, responds to emails/phone calls promptly and has a good understanding of how my skills and experiences match a variety of roles.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Oliver has been exceptionally helpful…

Oliver has been exceptionally helpful and professional throughout the entire process. He took the time to match me with a role that truly suited my experience and expertise, and he managed every subsequent step with efficiency and care. Any issues were addressed promptly and thoughtfully. What stands out most is his personal approach — he is very approachable and has a genuinely caring nature, which made the whole experience feel supportive and seamless. I’m very impressed with the level of professionalism and attention to detail he consistently demonstrated.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Service care solutions

Zoya worked with me to register me for work, she is very approachable, polite, and friendly, which made the entire experience stress-free. I’m very grateful for her help and support and although the process was quite long, she was prompt throughout and always kept me updated. Zoya worked closely with her team and guided me step by step, making the whole process much easier. I really appreciated her dedication.😊

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Working with Beth has been a dream

Working with Beth has been a dream, she has made everything so easy for me at every step of the process and her communication has been excellent. I have never felt out of the loop at any point. I look forward to working with SCS again in the future.

January 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Beth has been nothing short of amazing

Beth has been nothing short of amazing. She was there for me every step of the way and made the whole experience feel so comfortable, like chatting with a friend. I would absolutely recommend her, she’s a star!

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

poor service

Finding the job was easy but the amount of references that they asked for (essentially every job I had ever had was excessive).

The Consultant told me lie after lie during the placement and facilitated discriminatory practices by the end-user. Avoid these clowns. Nothing good ever comes out of Preston. Not since Tom Finney.

March 17, 2025
Unprompted review
Service Care Solutions logo

Reply from Service Care Solutions

Hi,

Thank you for taking the time to review our service, we value your feedback.

We are sorry that our service didn't meet our usual standard and you have had a negative experience with us. I would like to investigate this situation further for you, please email abigail.talbot@Servicecare.org.uk and provide a name of who you were dealing with.

Please do not hesitate to contact me if you require any further assistance.

Many thanks,

Abi Talbot
Senior Marketing Executive

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Rated 5 out of 5 stars

Very helpful and kind

Taylor called me for a payroll role and was so helpful throughout the process, from preparing for the interview and feedback after the interview. She made the experience so calming. Thank you very much Taylor ☺️

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Louise Grayson Smith has worked…

Louise Grayson Smith has worked diligently to secure me a new teaching role over the time scale of three weeks. I am very grateful to her for her professional but very caring approach and am delighted to have secured a new role. She has certainly gone the extra mile to find me a new job which is right for me and I am very happy to be working with her and Service Care. Thank you Louise

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

I’m currently working for this agency…

I’m currently working for this agency at the moment and I highly recommend, the recruiters are so welcoming, very helpful and very professional, my recruiter is Louise and she absolutely lovely she’s helped with all my documents I needed before starting I highly recommended to anyone.

November 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Disappointing service

Disappointing service. Failed to ensure that payments are passed to contractors promptly.

October 17, 2025
Unprompted review
Service Care Solutions logo

Reply from Service Care Solutions

Hi Paul,

We're sorry to hear you've had a negative experience with us. Please can you provide me with your full name and contact details to the following email address so I can investigate this further.

Many thanks,
Abi

Email - abigail.talbot@servicecare.org.uk

Rated 5 out of 5 stars

Good organisation.

Louise is my consultant and she’s totally amazing. She’s very professional and good at her work. Additionally, she’s kind, polite and very courteous. I’m happy to work with her. Service Care Solutions is reputable organisation.

Lucy Sandison Messent

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

The Recruiter you need.

Louise is my recruiter and I can't fault her not only is she good at her job but personally shes been amazing and very understanding so honestly if you join this company you will have support and advice from a trusted recruiter.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent , fantastic working with Louise and Abbie. Registration was nice and friendly by Abbie and support in this process and Louise got me great schools

October 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Aanisah

My Experience with Aanisah has been wonderful, she has been an outstanding support throughout my application process. Her positive attitude and genuine care has created such a welcoming environment for myself. Overall, I highly Recommend her.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I have had not a relationship but a friendship with the wonderful people at Service Care for the better part of 16 years.
All I can honestly say is keep up the good work!!
They have been there for me at my every request with patience, understanding and above all else service!!!

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Greg W. has my 5 Stars

This was my first time working with Service Care Solutions. Greg W. contacted me regarding a mid-management level finance role with a local authority. From the outset, Greg was professional, genuine, and kept me informed throughout. What truly set him apart from other recruiters I've worked with was his consistent updates and support throughout the application process. I'm pleased to say I was successful in securing the role. I highly recommend Greg W. and Service Care Solutions to anyone seeking finance roles. Thank you, Greg — I look forward to working with you again as my career progresses.

May 8, 2025
Unprompted review

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