Exact Delivery Reviews 

257
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 254 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service and competitive pricing. Customers frequently highlight the staff's professionalism, friendliness, and helpfulness, noting their careful handling of items and willingness to go above and beyond. The delivery service is often described as efficient, reliable, and well-communicated, with many appreciating the constant updates and on-time arrivals. However, some customers reported issues with delivery personnel, citing instances of rudeness or refusal to bring items inside the house. There were also occasional complaints about poor communication regarding delivery times and difficulty locating properties.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting punctual collection and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting excellent communication, professionalism, and... See more

Product

Customers had positive experiences with product, frequently highlighting that items arrived safely,... See more

Price

Reviewers highlight positive aspects of price, consistently finding it competitive, fair, and reasonable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Courier kept us informed all the way from collection to delivery. Driver and drivers mate were very frendly, and careful of the couch that was been delivered and very careful of our property when br... See more

Rated 5 out of 5 stars

Brilliant service!! The seller wasn't there for pick up which was frustrating, however, Exact Delivery went back the next day to collect and delivered it to me the same day!! Fantastic!! Will use them... See more

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

Superb service at a sensible price. Not the cheapest but their initial response to my request showed they’d actually read the request, unlike so many others. From first quote to final Delivery I was u... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(257)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great service

Great service, very good communication , speedy collection to delivery at a super price. Very careful with the item, I will 100% use this transport company again.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - good comms , delivered on time and delivery team very helpful . Can’t fault. Thank you

July 10, 2026
Unprompted review
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Rated 5 out of 5 stars

excellent service …

Thank you so much for your excellent service. Everything was smooth, professional, and well managed. We truly appreciate your help and would highly recommend your services.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service!!

Brilliant service!! The seller wasn't there for pick up which was frustrating, however, Exact Delivery went back the next day to collect and delivered it to me the same day!! Fantastic!! Will use them all the time now!!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Great communication, punctual collection and delivery, and my item arrived safely in perfect condition. Friendly, professional, and reliable. I would definitely use them again and highly recommend them. Thank you!

July 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

Had been let down last minute by another delivery service, Exact Delivery were able to fit me in with no problems. Staff are all very friendly and professional, they even carried my items in for me - looking forward to using again!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

The delivery of a mattress was…

The delivery of a mattress was efficient and simple. A date was made, a time was offered and it all happened as expected. They actually went above and beyond as the delivery was on a Friday evening at 18:30 in Ashford, Kent and they then had to get back to Birmingham. They even took my old mattress away for a small fee. Nice guys doing reliable deliveries. What more could you want. Great job. Well done. Thank you.

July 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Great delivery service

Great delivery service, went above and beyond and listened to specific requests I made which I’m grateful for

Will definitely be using again in the future

Thank you

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant. I got a phone call an hour before the delivery time.
The chair was carried into the house and put in place.
The delivery guys were polite and helpful.

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

My £999 item turned up bashed in various places. The marble is cracked and chipped and there’s a big chunk out of the wood. They admitted to this. They asked for my bank details and transferred £50 with no explanation of how they came to this amount, and no reimbursement for the service. When this was questioned they have taken it upon themselves to block me on Whatsapp. I will now have to go around the houses trying to get some money back for the damage they have caused. Run a mile!

June 29, 2026
Unprompted review
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