Sesame Reviews 

4,338
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,089 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for being professional, knowledgeable, and caring, often highlighting their ability to listen and provide thorough advice. Many appreciate the service's efficiency and ease, with appointments starting on time and prescriptions delivered quickly, leading to an excellent and convenient user experience. However, some customers noted concerns about the cost, feeling they paid for services that did not meet expectations. Others experienced unhelpful or dismissive customer support, with some providers described as rude or incompetent. A few also encountered technical issues with the platform.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing providers as caring, knowledgeable, and... See more

Service

Customers had positive experiences with service, often highlighting the thoroughness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting empathetic, professional care and... See more

User experience

Customers consistently note positive experiences with user experience, finding the platform easy to use,... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers expressing frustration over unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely no concerns. One of the best physicians whom I've met. I live in a city with a Big Ten University Medical School, yet it's next to impossible to find a GP. All left, retired or passed away... See more

Rated 5 out of 5 stars

Fast, easy, absolutely perfect. Contact dermatitis had my eyes puffy and itchy for days and I didn’t want to go sit in a germy urgent care clinic. Got appointment within an hour of submitting my info,... See more

Company replied

Rated 5 out of 5 stars

Dr. Tarugu asked detailed questions and based on our discussion she suggested I get blood work done for my thyroid to see if there are any issues. In all the time that I was going to my primary care... See more

Company replied

Rated 5 out of 5 stars

This was my second visit. Both providers were exceptional. The Dr on my second appointment was caring, knowledgeable and extremely helpful. Very impressed with the high level of professionalism. This... See more


Company details

  1. #13 of 22 best companies in Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(4,338)

1,046 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worked fine

The doctor I spoke to was great, very fast and easy, kind person. Seems like it worked to me.

June 13, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Quick

Quick, easy, good value

June 12, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

BEST DOCTOR!

For the past three years, I always look forward to my appointments with Dr.Chinedu Okeke. He is the best doctor I have ever met since we relocated to Florida. He truly cares about his patients. He is also very personable and professional. I’m happy my constant search for a Doctor is finally over.

June 11, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Compassionate, thorough, and kind

Dr. Nevins listened to all of my concerns and ordered labs to check them. Then she took the time to explain the choices and why the suggested coarse was the best decision. She was attentive, knowledgeable, compassionate, and on time.

June 12, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Fast, Simple, Convenient

Quick response time, able to take me earlier, and got me my results fast. So much easier and quick than trying to get an appointment with a corporate doctor in person!

June 11, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Felt like a total scam. Avoid.

I booked Sesame to get a prescription for B12 injections, which is a routine request, with a documented history of low B12 that I explained to their "physician" up front. He never asked to see a single lab. Never reviewed my records. Never engaged with any specific of my case. He issued a blanket refusal before looking at anything.

What's more, this "physician" seemed to not understand basic human biology, and the two reasons he gave were both flatly wrong. First, that B12 is "a GI issue" needing a gastroenterologist — it isn't; B12 injections for deficiency and pernicious anemia are routine primary care that GPs handle every day. Second, that he couldn't "verify or modulate" the dose — there is nothing to modulate; injectable B12 comes in standardized ampoules at fixed, well-established doses. B12 has no known toxic dose and is sold over the counter without a prescription in many different countries for this reason.

So, TLDR, I paid for an individualized medical assessment and received a pre-formed "no" from someone who didn't read my file. When I asked for a refund, Sesame refused. In my opinion that is indistinguishable from a scam: charge for a consultation, deliver nothing of clinical value, then keep the money. I would not use them again and would warn anyone considering it to spend their money somewhere a provider will actually look at your case.

June 11, 2026
Unprompted review
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Reply from Sesame

Hi there,

We’re truly sorry to hear about your experience and appreciate you sharing this feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum.

That said, we take feedback like this very seriously. If you need further assistance, please email us at support@sesamecare.com. Phone support is also available during the same hours, Monday through Friday, at (877) 947-6411.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Good first impression

The person I chose was nice. She was able to accurately prescribe what was needed. She made me feel like she cared about my wellbeing. I am glad I chose this option. Its a convenient option when you are not feeling well.

June 11, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Health practitioner quickly reviewed my…

Health practitioner quickly reviewed my medical records, understood what testing was needed for the next step in my care, and provided the appropriate prescription. He also gave me valuable guidance on where to obtain the necessary blood studies. It was a pleasure working with a knowledgeable and efficient professional like him

June 10, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I love the ease with which I can access…

I love the ease with which I can access care. The doctor was on time, listened to my needs, and was prompt in sending the medications I needed. What usually takes weeks took me only a few minutes within the SAME day.

June 10, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 3 out of 5 stars

Prescription refilled but only once

Prescription refilled but only once. I would not recommend this unless you could not wait to see your primary physician. The cost to obtain one refill costs many times more than the drug itself. In the past, my doctor would give me a 180-day refill. This time online after only 5 minutes, Sesame's doc only refilled for 45-days. So this is not a sustainable method at all.

June 9, 2026
Unprompted review
Sesame logo

Reply from Sesame

Hi there,

We’re truly sorry to hear about your experience and appreciate you sharing this feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum.

That said, we take feedback like this very seriously. If you need further assistance, please email us at support@sesamecare.com. Phone support is also available during the same hours, Monday through Friday, at (877) 947-6411.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Quick and easy

Quick and easy! Dr. was very nice and easy to talk to. He explained what I had and what i needed to do in order to feel better. i am so glad i didnt have to go to the ER! i will definitely use Sesame in the future!

June 8, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Sesame's website isn't the best

Sesame's website isn't the best, but the doctor made up for it. He was very kind and professional, will be seeing him again.

June 7, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

She was super sweet for starters

She was super sweet for starters! She was a few minutes late and apologized with sincerity!
Farhana was caring and supportive while in this appointment--and she is a cut above all others I have seen!! Last but not least--she had my RX in within minutes. I hope to see her again!

June 8, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Very efficient appointment

Very efficient appointment. Knowledgeable doctor who was helpful with diagnosis and treatment.

June 8, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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