Sesame Reviews 

4,315
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,078 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, knowledgeable, and genuinely caring, making them feel heard and understood. Many highlight the excellent service and user experience, noting the ease, speed, and convenience of appointments and prescription delivery. However, some customers also noted concerns regarding pricing and felt certain company policies or customer service interactions were unhelpful. A small portion of people also reported negative experiences with specific providers, citing rudeness or a lack of care.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers appreciating providers who listen... See more

User experience

Clients share positive opinions on user experience, with many describing the overall process as easy,... See more

Price

Users describe ambiguous interactions with price, with some reviewers reporting hidden charges, unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Tarugu asked detailed questions and based on our discussion she suggested I get blood work done for my thyroid to see if there are any issues. In all the time that I was going to my primary care... See more

Company replied

Rated 5 out of 5 stars

Dr Benjamin Jantzi is great! I’m epileptic and came to the US with no medical support, unsure of what to do or where to go. Dr Jantzi took the time to go over my medical and medication history and inc... See more

Rated 5 out of 5 stars

I'm thankful my appt started on time. I value my time and appreciate a Doctor who does as well. I also appreciate the time and consideration Dr. Blessing shared with me. She asked thoughtful questions... See more

Company replied

Rated 5 out of 5 stars

She’s very patient/understanding what you’re going through. She’s very thorough with what she’s ask and Explains things very well. She has very good recommendations on what medication you should try.... See more

Company replied


Company details

  1. #13 of 22 best companies in Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(4,315)

1,021 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BEST DOCTOR!

For the past three years, I always look forward to my appointments with Dr.Chinedu Okeke. He is the best doctor I have ever met since we relocated to Florida. He truly cares about his patients. He is also very personable and professional. I’m happy my constant search for a Doctor is finally over.

June 11, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Compassionate, thorough, and kind

Dr. Nevins listened to all of my concerns and ordered labs to check them. Then she took the time to explain the choices and why the suggested coarse was the best decision. She was attentive, knowledgeable, compassionate, and on time.

June 12, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Fast, Simple, Convenient

Quick response time, able to take me earlier, and got me my results fast. So much easier and quick than trying to get an appointment with a corporate doctor in person!

June 11, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Felt like a total scam. Avoid.

I booked Sesame to get a prescription for B12 injections, which is a routine request, with a documented history of low B12 that I explained to their "physician" up front. He never asked to see a single lab. Never reviewed my records. Never engaged with any specific of my case. He issued a blanket refusal before looking at anything.

What's more, this "physician" seemed to not understand basic human biology, and the two reasons he gave were both flatly wrong. First, that B12 is "a GI issue" needing a gastroenterologist — it isn't; B12 injections for deficiency and pernicious anemia are routine primary care that GPs handle every day. Second, that he couldn't "verify or modulate" the dose — there is nothing to modulate; injectable B12 comes in standardized ampoules at fixed, well-established doses. B12 has no known toxic dose and is sold over the counter without a prescription in many different countries for this reason.

So, TLDR, I paid for an individualized medical assessment and received a pre-formed "no" from someone who didn't read my file. When I asked for a refund, Sesame refused. In my opinion that is indistinguishable from a scam: charge for a consultation, deliver nothing of clinical value, then keep the money. I would not use them again and would warn anyone considering it to spend their money somewhere a provider will actually look at your case.

June 11, 2026
Unprompted review
Sesame logo

Reply from Sesame

Hi there,

We’re truly sorry to hear about your experience and appreciate you sharing this feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum.

That said, we take feedback like this very seriously. If you need further assistance, please email us at support@sesamecare.com. Phone support is also available during the same hours, Monday through Friday, at (877) 947-6411.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Good first impression

The person I chose was nice. She was able to accurately prescribe what was needed. She made me feel like she cared about my wellbeing. I am glad I chose this option. Its a convenient option when you are not feeling well.

June 11, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Health practitioner quickly reviewed my…

Health practitioner quickly reviewed my medical records, understood what testing was needed for the next step in my care, and provided the appropriate prescription. He also gave me valuable guidance on where to obtain the necessary blood studies. It was a pleasure working with a knowledgeable and efficient professional like him

June 10, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I love the ease with which I can access…

I love the ease with which I can access care. The doctor was on time, listened to my needs, and was prompt in sending the medications I needed. What usually takes weeks took me only a few minutes within the SAME day.

June 10, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 3 out of 5 stars

Prescription refilled but only once

Prescription refilled but only once. I would not recommend this unless you could not wait to see your primary physician. The cost to obtain one refill costs many times more than the drug itself. In the past, my doctor would give me a 180-day refill. This time online after only 5 minutes, Sesame's doc only refilled for 45-days. So this is not a sustainable method at all.

June 9, 2026
Unprompted review
Sesame logo

Reply from Sesame

Hi there,

We’re truly sorry to hear about your experience and appreciate you sharing this feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum.

That said, we take feedback like this very seriously. If you need further assistance, please email us at support@sesamecare.com. Phone support is also available during the same hours, Monday through Friday, at (877) 947-6411.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Quick and easy

Quick and easy! Dr. was very nice and easy to talk to. He explained what I had and what i needed to do in order to feel better. i am so glad i didnt have to go to the ER! i will definitely use Sesame in the future!

June 8, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Sesame's website isn't the best

Sesame's website isn't the best, but the doctor made up for it. He was very kind and professional, will be seeing him again.

June 7, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

She was super sweet for starters

She was super sweet for starters! She was a few minutes late and apologized with sincerity!
Farhana was caring and supportive while in this appointment--and she is a cut above all others I have seen!! Last but not least--she had my RX in within minutes. I hope to see her again!

June 8, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Very efficient appointment

Very efficient appointment. Knowledgeable doctor who was helpful with diagnosis and treatment.

June 8, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 2 out of 5 stars

I booked a mental health appointment…

I booked a mental health appointment for anxiety with a specific provider and waited nearly a week for the visit. When the appointment time came, no one showed up. Sesame acts as a marketplace but appears not to verify provider availability before confirming appointments. This wasted my time, affected my health, and reflects poor accountability.

June 8, 2026
Unprompted review
Sesame logo

Reply from Sesame

Hi there,

We’re truly sorry to hear about your experience and appreciate you sharing this feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum.

That said, we take feedback like this very seriously. If you need further assistance, please email us at support@sesamecare.com. Phone support is also available during the same hours, Monday through Friday, at (877) 947-6411.

Best,
Sesame Care Support

Rated 1 out of 5 stars

No customer support

No customer support. Must tal to Ai which knows nothing. If your going to take my money then you need to have a phone # to resolve issues. Otherwise your stealing my money and i will be reporting as such.

June 8, 2026
Unprompted review
Sesame logo

Reply from Sesame

Hi there,

We’re truly sorry to hear about your experience and appreciate you sharing this feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum.

That said, we take feedback like this very seriously. If you need further assistance, please email us at support@sesamecare.com. Phone support is also available during the same hours, Monday through Friday, at (877) 947-6411.

Best,
Sesame Care Support

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