Sewing Machine World  Reviews 

113
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The absolute best, the lady who demonstrated what is now my new overlocker was not just knowledgeable but kind and friendly. I ordered my overlocker and it was delivered the next day, because of the w... See more

Rated 5 out of 5 stars

The lady who helped me test the Janome 5060 and the Bernina 335 sewing machines was knowledgeable and helpful. Nothing i asked was too much trouble. The extras i ordered followed soon after. I would... See more

Rated 5 out of 5 stars

Ordered online and you took the trouble to phone me to check confirm we which machine I had. The person who dealt with the query was very knowledgeable and helpful.

Company details

  1. Sewing Company

Written by the company

We are Sewing Machine World, based in King’s Lynn, Norfolk, offering many services from our Bricks and Mortar shop. We are dealers and approved warranty agents for all major sewing machine brands; Bernina, Brother, Janome, Pfaff, Husqvarna, Juki and Babylock and also sell refurbished used machines. As well as carrying out servicing and repairs in our workshop, we are the only official warranty agent for Babylock in the UK. We sell online at www.sewingmachineworld.co.uk and offer Free Delivery on all machines, with our unique return to base warranty terms. Our friendly team have the knowledge to help you find the perfect machine, or with trouble shooting should problems occur. We also offer one to one tuition on all new machines purchased in store. We have engineers on site and experienced product specialists on hand to guide you from the first enquiry, through to a hassle free after service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

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4.9

All reviews

(113)

34 reviews in the last 12 months

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Rated 4 out of 5 stars

Great place with mega knowledge from staff ……but slow postal delivery

Great to deal with and prompt acknowledgement of my order. Sadly very slow delivery. I thought maybe 2-4 days. Their machines come next day ( yes I had mine from there) but the sewing machine part was over a week b4 delivered and having chased it up on the 7 th day it came the following day ! I could have got one much sooner from elsewhere ( and a bit cheaper ) , but tried to be a faithful customer. Disappointing, hence4*

February 19, 2024
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Reply from Sewing Machine World

Hi, i'm sorry you feel that way. We always quote 7-10 working days delivery on our website listings for machine parts and I understand that you received your order on the 8th day. Best regards, Sasha

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Rated 5 out of 5 stars

Brilliant customer service …

I had an issue with a new sewing machine , the owner called me in person , I got an immediate refund and it was all incredibly professional and really kind. Perfect customer service, I’ll go back after Xmas to buy a different machine

November 22, 2023
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Rated 5 out of 5 stars

As this is a company local to me I…

As this is a company local to me I chose to purchase from them. Ordering was a easy process confirmation emails were swift. What I ordered was an activation code card for a Brother Scan n Cut now I don't know if this is an item that was kept in stock or if they had to have it sent to them before they could send it out to me. If it was the former then a week for it to arrive by a normal 1st class postage seems a little long if the latter then understandable. I would use this company again if they had what I required.

October 30, 2023
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Rated 5 out of 5 stars

Order was quickly delivered

Order was quickly delivered - good price. Communication was also very good. Needed help and gentleman on the phone was great, knew what he was talking about. I will definitely be using them again.

September 18, 2023
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Rated 5 out of 5 stars

Great communication

Great communication, they rang me to say the model I ordered was unavailable and explained the difference in models no hard sell, dordering ,payment & delivery was perfect

July 18, 2023
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Reply from Sewing Machine World

Thank you for this lovely review!

Rated 5 out of 5 stars

asy ordering and quick delivery

Easy ordering and quick delivery. The machine is a gift, I'm sure my daughter will be thrilled.

July 28, 2023
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Reply from Sewing Machine World

Thank you for your feedback. We hope your daughter enjoys using her new sewing machine!

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