Sexdollqueen Reviews 

138
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often finding it better than expected, well-packaged, and true to descriptions. The customer service and staff are frequently highlighted for being helpful, professional, and responsive, providing excellent support and proactive communication throughout the process. Many people appreciate the personalized assistance with their questions and the overall positive attitude of the team. However, while many people experienced fast delivery and received their items quickly, some customers encountered delays or longer shipping times, occasionally due to misrouted packages or extended waiting periods for pickup.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding and excellent... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Interactions were all very good. The website is easy and intuitive to use. Would have given five stars but there was an issue when I went to pickup the dolls at the warehouse. One of them could not be... See more

Rated 4 out of 5 stars

After making my last review, Celia of this company bent over backwards to help and help me she did, very professionally. She found and informed me of all that she did find. Those missing parts were ex... See more

Rated 4 out of 5 stars

It was supposed to be an "in stock" doll but it had an ETA of Dec 10. Then there was a delay by a week. Then the holidays screwed things further, Celia was very responsive trying to explain things b... See more


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store

Written by the company

Founded in 2019 and headquartered in Quebec, Canada, our company serves customers worldwide, with a strong focus on North America and Europe. We operate dedicated warehouses in Canada, the United States, and Europe to ensure fast and reliable service. Our mission is to provide high-quality products and exceptional customer support to meet the needs of a global audience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

138 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.4

All reviews

(138)

100 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Very nice communication, SDQ have answered all my questions, even stupid ones. Short delivery time, six days after plasing the order and She arrived. Thank you for the perfect service.👍

November 25, 2025
Rated 5 out of 5 stars

Exactly as shown

The product is just as shown and described. It shipped directly and arrived faster than expected. The quality of the product is everything hoped for. Stellar.

November 6, 2025
Rated 5 out of 5 stars

TRUSTWORTHY

Great selection of "legal", authentic dolls, and EXCELLENT customer service. Doll came looking exactly as the photos depicted, and is scarily realistic. The wait times for delivery were on par with what the customer rep told me...patience IS a virtue.The SDQ team turned an otherwise embarrassing experience into something that I consider "light and fun". They earned my business and come highly recommended.

October 31, 2025
Rated 5 out of 5 stars

Can't say enough about how beautiful…

Can't say enough about how beautiful she is. So many beautiful details. The quality was better than expected. So pleased. She arrived well packaged and in perfect condition very quickly. Staff was very helpful with correcting one of the accessories that was the wrong one for the doll I have. Again it's breathtaking and I can't believe the quality for the price. Unbelievable. Thank you.

October 11, 2025
Rated 5 out of 5 stars

Got a doll shipped to Argentina

I purchased a doll and had it shipped to Argentina. They sent me confirmation photos before shipping. Due to its weight, it was retained in customs because of Argentine import regulations (50kg is the maximum courier limit here), something I didn’t know could happen before the purchase. However, they helped me through the release process, and I received the doll without any further issues. No doubt sexdollqueen is a serius company.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely doll

Doll showed up on time, free shipping of course. As promised in stock, no custom duty to deal with, overall very pleasant experience. Thank you

September 27, 2025
Rated 5 out of 5 stars

Perfect doll.

package was handled with care. Opened box and it was exactly what I ordered. Very pleased with everything. A+ company.

September 27, 2025
Rated 5 out of 5 stars

Helpful, competent and fast

I upgraded from a Tantaly torso to the Zelex SLE series torso. Availability in Europe was poor (November the earliest) so I turned to Sexdollqueen in Canada. Delivery was quick: One week per UPS. The head came separately with DHL, where customer service was very engaged chasing DHL, when the shipment did not move. She also was very helpful answering my questions regarding the product. Competent, helpful and fast replies :-)
Everything arrived well and the product fully meets my expectations. A big step up from Tantaly.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Website is easy to navigate. Although my order was delayed various times, customer service was sure to respond as soon as they had updates and even added a gift with compensation for the unforeseen delays. I cannot wait to continue business with this wonder seller!

September 9, 2025
Rated 5 out of 5 stars

Amazing service

They responded very fast via email, were very helpful and shipping went swimmingly. I would highly recommend.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

She arrived in perfect condition

She arrived in perfect condition, very well packaged, and her body, face and overall appearance was above expectation!! We have affectionately named her "Melissa" Please check out all of our SDQ doll reviews and shorts at TheDollNextDoor on YouTube! Full Review of "Melissa" coming soon!!

August 22, 2025

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