SGT Auto Transport Reviews 

I would strongly advise anyone considering SGT Auto Transport to look elsewhere.

The most disappointing part of my experience wasn’t even the payment issue—it was the complete lack of professionalism and respect from customer service.

One of the primary reasons I chose SGT Auto Transport was because their booking process indicated that credit cards were accepted. During my research, many transport companies required cash upon delivery, which I specifically wanted to avoid. Throughout the booking process, I selected credit card payment and never received any clear indication that the remaining balance would require cash upon delivery.

Imagine my surprise when my vehicle arrived and I was suddenly told that only cash would be accepted.

When I contacted SGT Auto Transport for assistance, I was transferred to a representative who was not only unhelpful but openly dismissive. When I explained that I did not have cash readily available and had planned to pay with a credit card as originally indicated, she laughed and said, “How do you not have money but have a credit card? Where did the money for the credit card come from if you don’t have cash?”

I was stunned. Instead of helping resolve a situation that stemmed from unclear communication, I was mocked by customer service and told there was “nothing they could do” and that I needed to “figure it out.”

Fortunately, my bank was able to assist me with a cash advance so I could complete the transaction and receive my vehicle. However, no customer should be put in that position—especially after being led to believe that credit card payment was acceptable during the booking process.

To make matters worse, SGT later denied that credit card payment was ever agreed upon. Had I been informed from the beginning that cash would be required upon delivery, I would have either prepared accordingly or chosen a different transport company altogether.

The transportation itself was completed, but the customer service experience was among the worst I have encountered. Being blindsided by payment requirements and then treated with disrespect when seeking assistance is unacceptable.

I will not use SGT Auto Transport again, and I cannot recommend them based on my experience.

I was a very happy customer. My car was picked up and dropped off on time. The driver Ernar was pleasant and very professional. I loved the awesome customer service and the price.

I contracted with this company to transport a 2025 Jeep Wrangler Rubicon X from Florida to Colorado . They quoted a price and of course a couple of days before I get a call that the price went up. Ok knowing how this industry works I paid it. Then I get a text offering an upsell to pay extra for “safer top carry and VIP phone access “. Ok I bite. Then the day my car gets picked up I get a call from the carrier. “Sorry but your Jeep suffered damage to the roof because it bounced up and hit the overhead rack “ . I said “how can that happen if I was gaurenteed and paid for top level “ Their response was “ nobody ever told us “ . So turns out that was $9500 worth of damage. And “VIP phone service “ ? What a joke. Once you pay them there is no phone service. You will get a recording that their phone system is down. So how do they have good reviews?
Simple. As others have said , they solicit positive reviews and they pay to have honest bad reviews removed. They called me multiple times and I can’t repeat what I told them. There is no amount of money that is going to keep me from exposing this company . They should be shut down .

Addendum:
So this is in response to their response below.

They were absolutely worthless in offering any assistance. As noted above the only communication they initiated was in trying to get me to remove any negative review. Be warned the “carrier insurance “ they allude to is not automobile insurance. It will not cover the loss of value on $9500 worth of damage on a 2025 vehicle. It will not cover the 7 weeks of rental car fees I will need to pay out of pocket while my vehicle sits waiting for parts. I also have text messages from “Tony “ documenting their guarantee that the vehicle would be a top transport and they would refund me the upcharge fee if that didn’t happen. Well it didn’t and their response was “talk to the carrier “. These people are out to squeeze every penny they can from you and couldn’t care less about actually following through with the carrier. I’m sure they had no intention of honoring anything.

The vehicle was delivered exactly when promised and arrived in excellent condition. It was clear that great care was taken during transport. The driver was friendly, professional, and kept me informed throughout the process. Overall, it was a smooth and hassle-free experience. I would definitely recommend this car transport company to others.

They refused to provide me an accurate quote and hung up on me then after I immediately canceled the same day they charged me a deceptive $199 cancellation fee without telling me beforehand for a small print clause. If they had told me about it I would not have canceled. Very dishonest company.

my overall experience with sgt auto transport was provided with excellent communication not only with the broker but, with the caring and considerate driver Khalil. he had difficulty unloading in a residential area due to the size of his truck. he did however, manage to offload my vehicle on a busy street and out of harms way. he was very pleasant and earnest in his job. congrats to your organization and your contacts for a job well done.

Communication

Set expectations via email. Met those expectations precisely.

great customer service and timely delivery. we will use SGT again!

I had THE BESSSSTT experience with SGT! I was nervous shipping my car to start but SGT made it very simple. They kept their word for drop off and pick up. I am not a leave a review kind of consumer but this experience is worth talking about and sharing. SGT THANK YOU FOR EVERYTHING! I want to shout out my driver (won’t include his name) as well he was amazing , he picked up and dropped off with ease. Will def recommend and reside SGT when needed

WARNING! DON'T FALL VICTIM! They’ll tell you whatever you want to hear to earn your business, then disappear when deadlines aren’t met.
I recently purchased a Tesla in New Jersey and needed it transported to California. Before booking, I made it VERY clear to every company I spoke with that I had a vacation coming up in two weeks. SGT Auto Transport assured me that was “more than enough time” for delivery, so I decided to trust them with the job.

Our contract listed a pickup window between 5/8/26 and 5/12/26, with a guaranteed delivery date of 5/20/26. In other words, even in the worst case scenario of a 5/12 pickup, they claimed they could deliver the car cross-country in 8 days. SGT then subcontracted the shipment to a company called Ozuu Express LLC, the “reputable and professional carrier” they supposedly stand behind. Trust me, I’ll be reviewing them separately as well.

We heard absolutely nothing until the very last pickup day. That afternoon, I was told the driver would arrive between 5-8 PM and would call an hour before arrival. No call ever came, and the driver finally showed up at 8:20 PM (red flag #1). By then it was already dark, making it impossible to properly inspect the vehicle before handing it over.

Then things got worse.

For the next SEVEN DAYS, I watched my Tesla sit in the transporter’s parking lot through the Tesla app, without moving once. SEVEN DAYS (red flag #2). During that entire time, I repeatedly tried contacting Ozuu Express, but none of their phone numbers worked (red flag #3).

So I contacted SGT instead. Conveniently, their phone system suddenly had a recording claiming they were experiencing phone issues and directing customers to online chat support (red flag #4).

Since 5/18/26 (the day the car finally left New Jersey), just TWO DAYS before the promised delivery date, I have been in chat with SGT EVERY SINGLE DAY. Today is 5/21, and I leave for vacation tomorrow (5/22). All week long, I’ve been given nothing but excuses and vague updates.

SGT has repeatedly told me they’ve been “trying to reach Ozuu Express” to find out why the car sat for seven days and where it currently is. Apparently, they’ve been unable to get ahold of them ALL WEEK. Seriously? This is the company you chose to contract with and represent your business? (red flag #5)
At this point, it feels like SGT completely misled me just to secure the booking and has now washed their hands of the situation. Their attitude seems to be: “Whenever the car arrives, it arrives.”

Unfortunately, because of THEIR delays, I’ll now be out of town and unable to receive my vehicle until I return. And do you think SGT has contacted me to work out a solution, knowing I won't be home to receive the vehicle? NOPE. Not a single call from their side. They've completely left me to figure it out with the driver.

The driver called while I was away on vacation. Something I deliberately was trying to avoid from the very first call to SGT. I had no one there to receive the car and was told if I didn't let them leave it in my driveway, they would drop it at a tow yard and I would be charged daily until I returned from vacation. This is the service you can expect from them. AVOID THEM LIKE THE PLAGUE.

This place is a shame. They take your credit card and tell you they guarantee pick up and then they never call you back and your car does not get delivered. I called them 30 times and they ignore you. But, if you go on line to get a big, three people call you to make a bogus reservation.

Called the day of pickup and said the driver was unable to service us Had a second pick up driver at $300.00 more. We were able to negotiate it down to $150.00 by telling them to cancel Also. Because we we driving our second car when this occurred we had no way see the new contract . The new driver requested Cash on delivery. We believed that ,,like the deposit we would pay with the card . They were to deliver to a retail retail location we had attachments with . When they arrived four hours late and the store was closed. They did not contact us and did not drop the vehicle . We went crazy trying to locate the new driver . You cannot contact SGT by phone only chat. Never got anything acomplished with them. A day latter we were contacted by the driver and he refused to drop off without CASH payment . That afternoon we drove to the location and paid. If SGT rating is 4.4 it must be out of 100. Worst company we have ever felt with. S P Delorenzo

I had a disappointing experience with SGT Auto Transport regarding the delivery condition of my vehicle.

I was actually a returning customer and had completed two previous bookings with SGT without issues, which made this experience even more disappointing.

This time, my vehicle was delivered with new scratches on the left rear door that were not present at pickup and were not documented in the initial inspection report.

After reporting the issue, the communication and resolution process was frustrating and unhelpful. SGT simply copied the carrier into the emails and largely stepped away from the matter. The carrier repeatedly denied responsibility and continued sending the same responses without meaningfully addressing the damage claim.

I ultimately disputed my initial $100 credit card deposit under “service not as described,” especially since the repair estimate I received was over $500. Instead of focusing on resolving the damage concern professionally, I then received communications regarding potential collection actions related to this dispute, which felt inappropriate given that the issue was already under formal credit card review and being handled through the chargeback process.

In my experience, SGT did not deliver the vehicle in the condition promised at pickup. I strongly recommend that customers carefully document their vehicle with detailed photos before transport and thoroughly inspect the vehicle after delivery.

Besides the vehicle damage issue, I also had concerns with pricing changes before pickup. The original quoted price was $1,080, which was later increased to $1,150 two days before pickup. I agreed to a final price of $1,100, but I was still charged an additional amount at pickup due the [overload].

Overall, the communication throughout the process felt unprofessional, and SGT did not take an active role in resolving the damage claim. Instead, the issue was largely directed back to the carrier, and there was no clear effort to facilitate a resolution. After I proceeded with a credit card dispute due to the unresolved damage, I then received communications regarding potential collection actions, rather than support in resolving the claim through proper channels.

I was given a quote of $1,774 for a transport from Florida to New Hampshire. This is a lot higher than the normal $1,100 I usually pay, but gas prices are currently high, so I understood. When the dispatcher called with an available transport two days after my initial availability date (which was in the allotted timeframe), he told me the cost was $2,500. I told him that wasn't acceptable, so he quickly said, Okay, then $2,025.

I had no choice but to accept it because the way the bid process works is that you choose one shipper, and if they don't work out, you have to start over. Needing an immediate shipment from someone else would have put me at the mercy of their last-minute pricing.

The driver was fine and punctual, even delivered the car early. However, this bait-and-switch tactic is unacceptable to me, and I will not use their services again.

Update 5/21/2026:

SGT contacted me and offered $150 (first $100, then a counter of $150) for me to remove my review. I said that I would only edit my review, but would not remove it, so I declined their offer. They indicated the offer stands, so if I change my mind, I can contact them.

Therefore, my 2-star rating stands, and I will not be using their services in the future.

Believe the reviews. Great communication, good price, and safeguards in place to help ensure peace of mind that your vehicle will arrive in the condition it left when picked up. Example: My driver took about 55 photos before loading and sent them to me before arrival so I knew what to expect. Also no attempts to upsell. Would def. use SGT again.

My mom paid the amount n was sent a email stating they will pick up the car on a specific day nobody calls to tell us the car won’t b picked up that day. No calls No texts No emails where sent, non of the phone numbers that are being told to use to reach out to the company DONT work either mailbox wasn’t set up or the call would straight drop. And the live chats walk u in circles. They r dragging their feet but in the policy states they will charge a cancellation fee. Ain’t dat sum.

On time pick up and delivery and affordable transportation from east coast to west coast.

SGT has been a reliable resource for transport of our car twice now.
Easy scheduling and reliable pick up. Courteous driver and car arrives as promised

SGT made an found a transporter and contacted me the next day. We agreed on a good price and my car was picked up the next day. Easy and cost effective! Was delivered to Tennessee without a hitch.