Shark Clean ES Reviews 314

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, highlighting their effectiveness and robust construction. Many people appreciate the performance of the items, noting their power and efficiency, and find them easy to use and maintain. However, some customers experienced issues with the delivery service, citing delays and a lack of communication regarding their orders. A few other people also felt that the company's support was insufficient when products malfunctioned, particularly regarding warranty claims and troubleshooting.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the products as... See more

Quality

Customers had positive experiences with product quality. Many reviewers praise the powerful suction,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers experienced significant delays,... See more

Service

Clients share ambiguous opinions on service. Many customers praise the quick service and fast delivery,... See more

Order

Reviewers express dissatisfaction with the ordering process. Many customers report not receiving order... See more

Based on these reviews

Rated 4 out of 5 stars

Powerful and well made. Great suction and efficient self-emptying. It is, however, heavy and that is my only reservation. Otherwise highly recommended, especially at a discounted price.

Rated 4 out of 5 stars

I love the design. Great for styling, would love a bit more power.



Contact info

4.0

Great

TrustScore 4 out of 5

314 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Nice

Very nice packaging I haven't used it yet but over all it looks vary nice I will give another review when I will use it

November 18, 2024
Rated 5 out of 5 stars

Excellent customer experience

From order to receipt great experience! The order dispatched pretty quickly and delivery with DHL in Spain was also quick.

Product is great exactly as expected! (Shark Flexstyle)

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

Still did not receive my order due to…

Still did not receive my order due to their delivery service ! No news since weeks !!!!
Basically getting robbed !

October 3, 2024
Shark Clean ES logo

Reply from Shark Clean ES

Hola Antoine,

Gracias por tomarse el tiempo de compartir la evaluación.

Esta no es la experiencia que queremos que tengan nuestros clientes. Tras hacer una investigación detallada, podemos ver que la dirección de envío fue incompleta, razón principal del retraso. Por otra parte, podemos ver que ha estado en contacto con nosotros y hemos encontrado una solución.

En el futuro, no olvide contactar con nosotros, estamos aquí para ayudar.

https://support.sharkclean.es/hc/es/articles/4402817241234-Contacta-con-nosotros

Atentamente,
Shark Clean ES

Rated 1 out of 5 stars

I’ve not received my product despite…

I’ve not received my product despite telling Shark Clean ES MY correct address several times. They delivered to an address that I hadn’t even provided and now I’m expected to sort out delivery with the courier. So no I’m
Not happy and customer service clearly do not listen to their clients. In fact I have now been ignored.

September 27, 2024
Shark Clean ES logo

Reply from Shark Clean ES

Hola Lorna,

Gracias por tomarse el tiempo de compartir la evaluación.

Entendemos lo frustrante que debe ser esta situación. Tras una investigación detallada, podemos ver que el retraso ocurrió debido a la dirección de envío incompleta. De igual manera, podemos ver que ha estado en contacto con nosotros y juntos hemos seguido todos los pasos necesarios para recibir su envío.

En el futuro, no olvide contactar con nosotros, estamos aquí para ayudar.

https://support.sharkclean.es/hc/es/articles/4402817241234-Contacta-con-nosotros

Atentamente,
Shark Clean ES

Rated 5 out of 5 stars

Quality product

Quality product. Cleans really well. I couldn't believe the dirt that was in the container after cleaning.Very practical. Only negative is that's it's a little heavy but I am extremely happy with it.

September 8, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look