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Shawfield Timber Reviews 

226
•
TrustScore 4.5 out of 5

4.7

Lumber Store
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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the remarkably fast delivery times and note that the professional drivers are exceptionally helpful, friendly, and polite when dropping off heavy materials. Consumers also appreciate the consistently high quality of the timber products, the highly competitive pricing, and the very efficient online ordering process. Some reviewers were not happy with unexpected delivery delays, poor communication issues, and missing items that significantly disrupted their ongoing building projects. A few people also mentioned receiving damaged goods or incorrect sizes, requiring considerable additional time and effort to sort out necessary replacements.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrival times and... See more

Service

Customers had positive experiences with service, frequently highlighting prompt order handling, helpful staff... See more

Product

Users describe positive interactions with product, expressing satisfaction with the excellent build quality... See more

Order

Reviewers highlight positive aspects of order processes, frequently praising prompt communications, swift... See more

Staff

Clients share positive opinions on staff, frequently highlighting that employees and delivery drivers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a delivery mishap which was quickly resolved all was good. I received the order but unfortunately the goods were damaged. I believe this was caused in transit. I cannot praise the service i re... See more

Rated 5 out of 5 stars

I was very impressed with my first transaction with Shawfield Timber. I placed my order at 7:52, received confirmation at 8:04 and notice my order was ready for collection at 08:34. My order was a pa... See more

Rated 5 out of 5 stars

Purchased some louvre doors, and unfortunately one was damaged in transit. Not the fault of the supplier I must add. I raised this problem that evening and by 8am the following morning I had a... See more

Rated 5 out of 5 stars

Item was delivered within a few days . Driver was pleasant. I ordered the wrong size and company was excellent at collecting the wrong order and sending me correct size with no problem what so ever.... See more

Company details

  1. Lumber Store
  2. also in
  3. Building Materials Supplier
  4. Do-it-Yourself Shop
  5. Door Shop
  6. Landscaping Supply Store
  7. Wood Supplier

Written by the company

Quality Timber & Building Materials in Scotland. Serving both trade professionals and passionate DIYers for over 30 years with a friendly, knowledgeable team and a vast selection of timber and building supplies.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(226)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Recommend

Sent louvre doors quickly and exactly what I ordered, well packed and secured for transport

February 9, 2026
Rated 5 out of 5 stars

Great experience

Great experience, excellent communication and very quick delivery. Good quality product and good price. Thoroughly recommend.

February 3, 2026
Rated 5 out of 5 stars

Louvred doors ordered - good service

Two louvred doors ordered. Arrived in Exeter 5 days later. Good quality, sturdy doors. Well packed, arrived in perfect condition (as one would expect). Helpful staff when I called with a query.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good product

Good product, Good price, delivered on time and polite and accommodating driver.
will certainly use again.

January 19, 2026
Rated 5 out of 5 stars

Arranged delivery

Placed order without delivery as planned to collect but got let down, contacted them and they arranged a delivery the following day

January 21, 2026
Rated 5 out of 5 stars

Great door, great service

They were only place that sold a door the right size for what I need and didn't charge a fortune. It was dispatched very quickly and was well packaged with the fittings included.

January 6, 2026

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