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Shawfield Timber Reviews 

226
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the remarkably fast delivery times and note that the professional drivers are exceptionally helpful, friendly, and polite when dropping off heavy materials. Consumers also appreciate the consistently high quality of the timber products, the highly competitive pricing, and the very efficient online ordering process. Some reviewers were not happy with unexpected delivery delays, poor communication issues, and missing items that significantly disrupted their ongoing building projects. A few people also mentioned receiving damaged goods or incorrect sizes, requiring considerable additional time and effort to sort out necessary replacements.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrival times and... See more

Service

Customers had positive experiences with service, frequently highlighting prompt order handling, helpful staff... See more

Product

Users describe positive interactions with product, expressing satisfaction with the excellent build quality... See more

Order

Reviewers highlight positive aspects of order processes, frequently praising prompt communications, swift... See more

Staff

Clients share positive opinions on staff, frequently highlighting that employees and delivery drivers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a delivery mishap which was quickly resolved all was good. I received the order but unfortunately the goods were damaged. I believe this was caused in transit. I cannot praise the service i re... See more

Rated 5 out of 5 stars

I was very impressed with my first transaction with Shawfield Timber. I placed my order at 7:52, received confirmation at 8:04 and notice my order was ready for collection at 08:34. My order was a pa... See more

Rated 5 out of 5 stars

Purchased some louvre doors, and unfortunately one was damaged in transit. Not the fault of the supplier I must add. I raised this problem that evening and by 8am the following morning I had a... See more

Rated 5 out of 5 stars

Item was delivered within a few days . Driver was pleasant. I ordered the wrong size and company was excellent at collecting the wrong order and sending me correct size with no problem what so ever.... See more


Company details

  1. Lumber Store
  2. also in
  3. Building Materials Supplier
  4. Do-it-Yourself Shop
  5. Door Shop
  6. Landscaping Supply Store
  7. Wood Supplier

Written by the company

Quality Timber & Building Materials in Scotland. Serving both trade professionals and passionate DIYers for over 30 years with a friendly, knowledgeable team and a vast selection of timber and building supplies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(226)

145 reviews in the last 12 months

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Rated 4 out of 5 stars

4 STARS

From order to delivery, first class service.
I have given only 4 stars as some of the timber was not the correct length. This was replaced cery quickly.
Otherwise, it would be 5 stars.

October 27, 2025
Rated 5 out of 5 stars

I was looking for decorative wood…

I was looking for decorative wood moulding to create a half panel wall in my hallway. After looking at the usual places like Wickes and b&q I decided to do a Google search and Shawfield Timber came up. They were cheaper and only a ten minute drive away. I placed my order online, received an email immediately confirming my order and shortly after, another email saying my order was ready to be collected. All in all, a seamless transaction and would definitely recommend and use again.

September 26, 2025
Rated 4 out of 5 stars

Good experience

Good order experience online and when I needed to add items I called depot and the order was amended efficiently. When goods were delivered driver was under pressure to complete his schedule on time. I felt this was unfair on him.

September 26, 2025

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