SheffLOCK Reviews 161

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I've never actually used this company. But one of thier vans parked right across my gate on a dropped kerb. There is plenty of room to park at the property he is actually working at so why block some... See more

Rated 5 out of 5 stars

Gearbox failed on my rather elderly UPVC front door. They were able to get a fitter out extremely promptly, and he was fantastic. Due to the age of the door and non-standard parts I was expecting th... See more

Rated 5 out of 5 stars

I am hugely impressed by the level of service, expertise and professionalism by the SheffLOCK. They responded to my message and sent the Engineers as soon as possible. I got 3 door locks and 2 han... See more

Rated 5 out of 5 stars

We have had our front of house windows refurbished today, the work was carried out by Anthony and Joe from Shefflock who are fantastic and their work is outstanding and the windows are looking fantas... See more

Company details

  1. Locksmith

Written by the company

Sheffield emergency Locksmith with fast access to broken or locked doors and windows. Call 0114 442 6200


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and professional service!

Excellent service from the initial phone call, through to solving my problem.
My initial call was answered quickly. Pete arranged an engineer for the same afternoon.
Chad the engineer called me to offer an earlier appointment.
He solved the problem, and gave me great advice how to avoid it happening again. (Problem was a jammed multi point lock door).

Very happy to recommend Shefflock!

December 18, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Glenn fitted my new door today 😁

Glenn fitted my new door today. It looks beautiful and fits perfectly. Glenn also loves dogs and was so friendly with mine as well as being a lovely friendly person with me too 😊 great service. Won’t hesitate to use Shefflock again

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Fast efficient and reassuring

The service was fast and efficient, following a break in. Shefflock we’re able to give us reassurance and peace of mind.
Really good price as well, I would recommend them every time.

September 18, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very happy with Shefflock

Very happy with Shefflock. Great experience of talking to them, and Andy who has gone out today to fix the problem kept me advised at every step. Fair price, excellent service. Very happy to recommend.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing 🤩

Placed an order a couple of times through this company for the Ultion key covers. Much cheaper than the manufacturers website.Service was absolutely amazing, was here the next day.
Would highly recommend😀
10 and of 10

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Reliable and professional.

Contacted SheffLock to beef up the security on a brand new garage door. Had 2 Bulldog garage door locks fitted within days. Absolute professional and courteous service from the quoting to the fitting. Fitter couldn't do enough to make sure the job was exactly what i wanted. Price was very reasonable and i trust if anything goes wrong (not expected though) they would be back out to sort. will use again, and recommend to others.

September 4, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

1st class service

Ordered a replacement key for a ulton lock at 3.30pm arrived next day by recorded post and fraction of price from ultion direct.
Can’t ask for more.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great for replacement Ultion keys

I've ordered replacement Ultion keys from SheffLOCK a couple of times now. They offer the best prices I have found, online ordering is hassle-free and standard delivery is prompt. Highly recommended.

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Had an anti snap handle and lock fitted…

Had an anti snap handle and lock fitted to our back door, very pleased with the quality and workmanship. Will be using again very soon to swap another. Very friendly to deal with via messenger, even after a slight booking issue they still came the same agreed date which shows they go above and beyond to keep you safe 100% recommended.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Professional, friendly service

Had a security camera, ring doorbell and new anti snap handles and locks on our patio doors. The work was completed by Lee who was really great at explaining and demonstrating how everything worked and setting up our new system. Would recommend 👍

August 11, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Not forthcoming with costs

If you phone in to change the locks, mentioning that you don't have keys, they won't bother to tell you there's a £60 additional charge (per door!), just the normal £72 per.
Edit: Also, when asking about an external door handle that's slightly loose, I got told that it's missing a rubber gasket and might just fall off one day. There was no offer to fix it or mention of how to resolve this. Great customer service... I know that I won't be calling shefflock ever again, even when my door handle finally falls off.

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

I am very happy with the knowledgeable…

I am very happy with the knowledgeable advice and the outstanding service I received from Andy today. There was no hard sell and the work I requested was completed there and then with no fuss or mess. I am more than happy to recommend SheffLOCK to anyone who asks.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

No nonsense company

No nonsense company, easy to contact, punctual and straight on the job. Thanks to Chad for sorting our problem out efficiently and effectively.

May 31, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent company

Excellent company. The customer service by Diane and Debbie in office brilliant. The installation by Glenn is superb. The french Doors are excellent quality with great profiles and secure locks. Will be using again and recommend to any body wanting new windows and doors.

April 24, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look