Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as ch... See more
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Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming e... See more
Company replied
Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Aus... See more
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A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract... See more
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Company details
- Energy Supplier
- Electric Utility Company
- Energy Equipment and Solutions
- Gas Company
- Green Energy Supplier
About Shell Energy for Business Customers
Written by the company
THANK YOU FOR TAKING THE TIME TO WRITE A REVIEW
Your feedback is important to us. We learn from your comments and use them to develop our products and improve our service.
GET IN TOUCH
If you have an outstanding concern and need a quick response, the fastest way to do so is to contact our team directly at SEUKL-resolutions@shell.com. The team can resolve most queries or issues very quickly. If you add 'TRUSTPILOT' to the subject line of your email we can identify it and jump it to the front of the queue.
A BETTER ENERGY FUTURE
At Shell Energy, we offer a simple and reliable solution for managing your energy costs and planning your sustainability roadmap. We supply 100% renewable electricity as standard, gas and bespoke cleaner energy options to businesses across the UK.
Switch energy supplier to keep your business powered with energy solutions which benefit your business and the planet.
Contact our team to find out more.
ARE YOU A HOME ENERGY CUSTOMER?
Visit the Shell Energy for Home Customers page to leave a review.
The Shell Energy Team
100% RENEWABLE ELECTRICTY AS STANDARD
When you purchase renewable electricity from us, we match 100% of your electricity with Renewable Energy Guarantees of Origin (REGOs).
Find out more at https://uk.shellenergy.com/renewables
Contact info
Shell Energy UK Limited, Elder House, 586-592 Elder Gate , MK9 1LR, Milton Keynes , United Kingdom
- 0330 088 2679
- SEUKL-resolutions@shell.com
- shellenergy.co.uk/business
4.7
Excellent
179 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service manager Dawn…
Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as charity a business customer but she arranged for a generous reduction for his final bill and helped us cut through the red tape to get there!
March 26, 2026
Reply from Shell Energy for Business Customers
Good Morning Anne-Marie
Thank you for your 5 star review regarding your experience.
We are delighted to hear you are happy with the service you received.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Dawn.
Kind Regards
Desi @ShellEnergy UK
I spoke to Lisa who was very helpful…
I spoke to Lisa who was very helpful and replied to my query within minutes - very very good service.
March 10, 2026
Reply from Shell Energy for Business Customers
Good morning,
Thank you for taking the time to leave a review and for sharing your positive experience with us. We’re delighted to hear that you’re happy with the service you received.
Our Customer Experience team is committed to delivering efficient and accurate support, so it’s great to know this has been reflected in your experience. I will be sure to pass your kind feedback on to Lisa and the wider team, who will really appreciate it.
We look forward to supporting you again in the future.
Kind regards,
Desi @ Shell Energy
Excellent help when calling however I…
Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming exactly how much was due so thank you for that.
February 24, 2026
Reply from Shell Energy for Business Customers
Good Morning Michael,
Thank you so much for your kind words! We're thrilled to hear that Dawn was able to provide you with helpful service. We have passed along your feedback and she was delighted to know she made a positive impact. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Leah @ Shell Energy
business account
i was put onto a shell energy business account and it was unbelievably ridiculously expensive. i changed as soon as i could and saved myself thousands of pounds a year.
January 16, 2026
Unprompted review
As a new customer to Shell my…
As a new customer to Shell my experience was made a lot clearer with the assistance of Steffan helping me understand Business rates and my account.
October 28, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon ,
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Steffan and the team and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy UK
Dawn was brilliant really helpful and…
Dawn was brilliant really helpful and knowledgeable.
September 11, 2025
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience.
We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Dawn and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy UK
Dawn was really friendly and Helpful…
Dawn was really friendly and Helpful great service
September 11, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning David,
Thank you so much for your kind words! We're thrilled to hear that Dawn was able to provide you with friendly and helpful service. We’ll be sure to pass along your feedback—she’ll be delighted to know she made a positive impact. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Kind Regards
Hasnath@ShellEnergy UK
vat declaration rebills
bills were credited and reinvoiced very quickly and efficiently to update the VAT declarations
July 23, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Good afternoon,
Thank you for your 5 star review regarding your experience.
We are delighted to hear you are happy with the service you received.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Lisa and we look forward to speaking with you in the future.
Kind Regards
Leah @ShellEnergy UK
Answered very quick
Answered very quick - and took their time to answer every question.
*Steffan and Hasnath - thank you!
July 18, 2025
Reply from Shell Energy for Business Customers
Good morning Shumon, and thank you for your feedback.
Our customer experience team pride themselves on their diligence and efficiency, and we are pleased this has resulted in a positive experience for you.
Your feedback has been shared with Steffan & Hasnath, and we look forward to speaking with you in the future.
Many thanks, Leah @ Shell Energy UK
Austin was fantastic
Austin was fantastic, extremely helpful and very responsive in emails. Issues were sorted within minutes. Makes it very easy to have a strong relationship with you guys.
July 16, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Hi,
Thank you so much for your kind words and for taking the time to leave this review!
We’re thrilled to hear that Austin was able to assist you so efficiently and that your issues were resolved quickly. Building strong relationships with our customers is incredibly important to us, and it’s great to know that we’re making that experience easy and positive for you.
If there’s anything else we can help with, please don’t hesitate to reach out.
Many Thanks
Hasnath @ Shell Energy
The help was instant
The help was instant, polite and professional, my problem was solved swiftly, thank you so much for your assistance Austin
June 20, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning
Thank for taking the time to share your feedback.
We are delighted to hear that you were happy with the service you received and your issue was resolved quickly and that you found the support polite and professional.
Our customer experience team is dedicated to delivering support that is prompt, reliable and carried out with great care.
Your feedback will be shared with Austin and we look forward to speaking with you in the future.
Many Thanks
Desi @ Shell Energy
Reply from Shell Energy for Business Customers
Thanks for your feedback, Farhat. We’re happy that you’ve enjoyed your experience with us so far and that you chose us as a partner on your sustainability journey.
Your feedback has been shared with Austin, and we look forward to speaking with you in the future.
Many thanks, Leah @ Shell Energy UK
The lady I spoke with (Barbara) was…
The lady I spoke with (Barbara) was very helpful and overcame my problem
June 3, 2025
Reply from Shell Energy for Business Customers
Good morning,
Thank you for taking the time to leave such a review. We are delighted to hear you are happy with our customer service. Our customer experience team are dedicated to facilitating a positive customer journey!
Your feedback will be passed onto Barbara and we look forward to speaking with you in the future.
Many thanks, Leah @ Shell Energy UK
Friendly and efficient
Barbara at Shell was helpful efficient and friendly. I had a very good first impression of using this service.
Thank you
Paul
May 28, 2025
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy UK
Great service from Barbara!
Barbara was very quick at responding, answered the question quickly and without further issues.
This is the only dealing with Shell Business, and has been a breeze compared to other utility companies we've dealt with.
April 22, 2025
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future.
Many thanks, Hasnath@ Shell Energy UK
Absolutely Incredible Experience with Desi and Barbara!
Absolutely Incredible Experience with Desi and Barbara!
Desi and Barbara are nothing short of amazing! From the very beginning, they were warm, welcoming, and incredibly professional. Their attention to detail, dedication, and genuine passion for what they do truly set them apart. They made the entire experience smooth, enjoyable, and unforgettable.
Whether it was their impeccable service, thoughtful communication, or just the positive energy they bring, I felt completely at ease and taken care of every step of the way. They go above and beyond, and it really shows in everything they do.
I can’t recommend Desi and Barbara enough — if you're lucky enough to work with them, you're in great hands!
April 10, 2025
Reply from Shell Energy for Business Customers
Good Morning Nicoleta
Thank you for your 5 star review regarding your experience.
We are delighted to hear you are happy with the service you received.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Desi and Barbara and we look forward to speaking with you in the future
Kind Regards
Dawn @ShellEnergy UK
prompt and apt service
Hasnath was very helpful, prompt and supportive and provided great customer services .
March 13, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Good afternoon,
Thank you for your review. We are delighted to hear that our team provided you with helpful, prompt and supportive service.
Customer satisfaction is our top priority and we truly appreciated you taking the time to share you experience.
Your feedback has been passed onto Hasnath.
Many Thanks
Desi @ Shell Energy
Very helpful member of staff
Very helpful member of staff - Austin! Great customer service.
March 28, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Good afternoon Seral
Thank you for your review regarding your experience.
We are delighted to hear you are happy with our support.
Our customer experience team are dedicated to delivering excellent service!
Your kind feedback has been passed on to Austin.
Many Thanks
Dawn @ Shell Energy
Excellent service
March 24, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning Debbie,
Thank you for your review regarding your experience.
We are delighted to hear you are happy with the service.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Austin and we look forward to speaking with you in the future
Kind Regards
Jonathan @Shell Energy UK.
The issue was resolved in good time
The issue was resolved in good time. Lisa Neale was great, called to explain the process and followed up as promised
March 21, 2025
Reply from Shell Energy for Business Customers
Good Afternoon,
Thank you so much for your kind words and fantastic review. We are thrilled to hear you had a great experience with us.
Your feedback will be passed onto Lisa.
Many Thanks
Leah @ Shell Energy
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