Shelly Cloud Reviews 114

I like their products. Unfortunately I placed an order direct to shelly (so far was buying from amazon). They do not shipped my 80$ order for , apparently, a face plate ( a few bucks) which is in preorder for 4 weeks. I asked them to ship what is available. Twice, no answer!! Dont buy direct

This feels like the smart home brand I've been looking for. Excellent hardware, quality documentation, and the possibilities are huge because there are so many ways to interact with them. Good for the general consumer, but particularly great for someone like me who wants an open platform on which they can program their own setup.

Shipping was pretty slow, but that's been the case for a lot of electronics recently.

Wrong item delivered and not on time (I paid for expedited shipping- almost 2 weeks). Customer service was horrible and they blamed error on postal service telling me that the postal service would have to handle the return and shipping would not be refunded. Now stuck with a cheap dress that I way overpaid for that I didn’t want

Misreprentation on website of shipping time, terrible customer service:
I paid $25 for expedited shipping. Never received shipment info or tracking info until I requested it multiple times. When received, they didn’t send it in the expedited manner, so it did not arrive in the 5-7 business days that there’re website stated, it arrived on the 13th business day, which was after the date of the event planning which it was purchased for. Also, replies to my customer service requests were slow and did not answer the questions asked. When dress arrived late it was very poor quality AND WAS A ROMPER NOT A DRESS. I have requested a refund WHICH WILL PROBABLY GET IGNORED.

It honestly seems unlikely that the positive reviews are written by actual customers.

I ordered a smart thermostat from them and the thing is disastrous. Not only are the adapters for the valves made so cheaply that they will not fit. (You need to order an additional adapter made from metal from amazon, otherwise there is no chance in hell youll get the thing to work). The integration into the cloud requires a masters in IT. The app itself doesnt really work at all and when you try to connect a device to it that doesnt work either. You then have to find out the IP of the device youre looking to connect the app to, a process that took me over an hour of googling and trial and error (even though im usually quite good at this sort of thing). Even then the app still didnt work even though the device was now connected.

In the end we didnt even manage to connect the thing to the heater! This was after hours of trying, googling and asking our electrician neighbour for help.

DO NOT BUY THIS PROTECT! THIS IS BORDERLINE A SCAM!

Item show up as "in stock" but no, so you order them. Then you get the amount removed from your account, but they don't send it without any warning that there was no stock or anything. It seems the management of stock is extremely poor and the communication is also lagging. I cancelled my order and got the refund and also a mesage that the item would be in stock 2 months later.

A genuinely good and honest business. I found the best route for support to be their Reddit group. I find their devices to be reliable and work really well. I have had minor issues, but perseverance with support has helped and they are rectified.

why not to order direct from the company without resellers ? I initially thought... worst decition in this case. Took very long to ship and they shipped only half the order. The remaining upfront paid funds they just charged as "shipping service fee". Paypal case opened, I'll only pay for the items i received.

Their technical support takes a long time to reply ( one week at least).

Very very poor. I cannot recommend. The actual product they produce and sell is very good however the purchase experience via their store is as bad as it gets. As a trial I originally bought their product via shellystore in UK and was so impressed with their product I thought Id go direct for a second purchase. Wrong choice. Bad idea. Zero communications even though I raised tickets to track what had happened to my order as they had received payment but did not send anything or communicate anything. Even though I requested order via DHL to expedite delivery. The moral is if you want to buy their product do not buy it direct from them. Buy it from a trusted reseller. I really dont know how they operate and make a profit based on this type pf customer approach. Maybe they treat their retail customers poorly in Bulgaria focussing on wholsale/reselling? Either way, steer clear from their online store.

VERY BAD I bought two products, and never came . After one month of waiting and contacts via email with "customer services " which suggest to make my own investigation that where are them, i dispute the payment on paypal .Thanks god that i was paid with paypal and not other way. I suggest .READ REVIEWS BEFORE BUY!!!

Bought the new shelly motion detector and it does detect but does not upgrade after 45 minutes online ! - or connect to alexa routines as advertised - I have a degree in computing and it just does not work - lots of advanced programmers trying to get shelly devices working all over the web so unfortunately will be sending back - paperwork should make this plug and play but it does not just an expensive paperweight - Raoul - UPDATE / the device is now seeable by shelly themselves and our network - needs manual i.p setting when it settles down- but is still not triggering alexa so will give two stars as still not triggering routines - UPDATE finally two 1/2 days later managed to update firmware and connect and trigger alexa voice routines !!! - what could be an excellent product is supplied with mispelt and bad documention and you tube videos - I am going to try to set the device up again now i have an idea of whats involved and possible rescore this company and product if all goes well - their customer service get back to you well enough but their answers are not very helpfull unfortunately ! - people outside if I.T. would struggle-maybe they should aim for PNP out of the box working as Samsung appear to have acheived ?
Kindest Raoul Maher

delivery times do not apply. They promised to dispatch my order in 10 days after payment. When I contacted they told me it take another 30 days. I ask for refund...

one year ago I installed a system of 20 devices on two floors of the house to control the electric curtains. As a result, 4 devices are broken, others spontaneously open at night or when you are on vacation.. The idea is good, but the poor quality of implementation needs to be improved.

I ordered two products from Shelly and only one showed up so I contacted them and they asked for a picture of packing so I sent pics of packing, packing list and the invoice and they told me that it needed to be sent in a different format, so I did and I also sent it to myself. They then told me I sent a video which I didn't so they then said to send in a different format which I did and they said they couldn't open it cause it was the wrong format (they sent me the link for the formats required) I will never deal with such an untrustworthy company again.

I'm going to be short. Bought 10 shelly 2.5 two years ago. Today I'm removing the 3rd broken unit. Enough is enough... Looking for alternative.

I was trying to avoid rewiring my 1930's home because much of the home still has knob and tube wiring. My living room has 4 lights that are all individually controlled at the fixture with no switch to turn them all on at once. Instead of spending thousands of dollars rewiring, I was hoping the Shelly Dimmer 2 and Button 2 would work. I had many email interactions with them (phone didn't go through). The support wasn't perfect, but I got comfortable enough to try it. I couldn't believe how easy it was to install and setup. They all work! I can turn off each light manually, or all at once with the app or Button 2. I am really impressed. When I ordered, the parts were at my house in less than a week.

Upsides:
Easy to install
Easy to use
Works with knob and tube wiring that is 100 years old!
Many options to customize

Downsides:
no phone support (US)
email support is not great, a little slow, but good enough
you have to depend a lot on the online documentation and user support

Purchased from them many times (around 8). Shipment are normally fast but during promotions sometimes they handle the orders with some days of delay.
I went through their support a couple of times and it was always great! Since they sell devices that may be subject to improper installation they ask you many questions before reaching a conclusion (and I think is normal). In my case both devices were replaced free of charge.
I will always buy from them!

So-called technical support were useless and evasive. Of what use would a video be of me turning a switch off and on? That's what they asked for, rather than replacing a defective product.

VERY BAD!!!
I bought their product... A month later, they never shipped and never sent me any heads-up! I failed to get in touch 100% of the times. Customer service doesn't exist. Very disrespectful (not to say worse) to get the money and disappear...