Shelly Cloud Reviews 114

I have almost 50 devices running in my home some of them cause me some headaches to make it work, but usually is straight forward. Their products are excellent no questions about that, maybe one or another seems to be like Chinese quality, like window/door and temperature sensors but the customer service is terrible as well as shipping. The support make you wait for a loooong time to get an answer, the shipping is not handled well, they use really poor packaging, take 10 days to send your order out and charges too much for the size and weight of it.
I would give 5 stars for the product but the terrible shipping and customer service made me drop 2 stars.

Great idea, great hardware, OK software, absolutely shambles of a company.

Support is impossible to get hold of. They haven't even dispatched my order in one month. After chasing numerous times I finally got a response to say that they hadn't dispatched it because one of the items in the entire order was out of stock. They didn't inform me of this or offer to dispatch the rest of the order to compensate for the delay.

Have not sent my order in over one month. Money has been drawn from day one. No information about long delivery times when ordering.

Support is very hard to get hold of.

Seems like a company to avoid.

Shelly / Allterco don't care about their customers. Not trustable.

Great products with a fantastic customer support. The only drawback is that the support uses Facebook which isn't the choice for everybody.

At first, one year ago, I bought just few wifi temperature and humidity sensor and few wireless switches (shelly1) to try to control my underfloor heating. One year later I am happy owner of more than 50 devices. Never ever meet the company which is so responsive and in close contact with their customers like Dimitar Dimitrov, CEO of this company is. There is always some space for little improvements but this is fast growing company with exponential market expansion and some time will be needed to polish all aspects of business. So far, thumps up.

Excellent products at a great price point!
Ordered a total of around 20 units that were delivered in a few days with no issues.

Great products, good company

Perfect products for home automation for people with a bit of tech knowledge. Support is great, community pretty active. They keep the pricing very low, so expect a bit of wait time if the items from your order are not in stock.
All shellies are very hackable, you can use your own firmware if desired. Stock firmware is solid and updated often.

Great products, quality and service

They listen to their customers and constantly improve their products with continuous developement to firmwares. Expanding product line to cover automation market.

Shipping is slow to NZ like 20 days. But shipping times much better than AliExpress. And worth the wait.

The products are simply outstanding, have ordered from them already several times. Their customers support is very helpful and very professional. Most of the products require certain technical knowledge, but the documentation is sufficient and customers forum is always very helpful.

Great products, fair price, exceptional support.

I ordered some Shelly 1. Love them. Everything went smooth with my order, delivery delay was okay. Installation went smooth.

They are dedicated to making products the way their clients needs them. Keep up the good work.

I have received all my items ordered and in an acceptable time. Everything works fine! The company is growing and are sometimes a bit optimistic when new products are due for sale. If you want inexpensive and innovative products, this is it.

I am using shelly products for over a year now. The shelly 1 at first because of the tasmota firmware possibility, but lately also the shelly 2.5 (for a heat/cool thermostat setup with a heatpump). The products are very reliable as is the company. in total i had 3 shipements from them, all three arrived in time. It is true that the packaging is not optimal, perhaps a box shipping option would be nice at a premium cost. After sales are great if you join the shelly support group on facebook. The last shipment i received was a black friday purchase of 24 shelly products. delivery time was 20 days from order date. as of today, none of my shelly switches (8 pcs at this momen) has ever broken down, behaved irratic or lost connection with my network. It is however a technical product, that requires some knowledge of electrical systems. Most of the stories of customers that are not satisfied with the product come from lack of knowledge and installation errors. You cannot blame the company for your own ignorance. I am a very satisfied customer and will be using shelly products again for new domotica upgrades again and again.

Still waiting for my order since September

Good product, bad aftersales. No response on questions, already waiting 3 months. Current focus of company is sales and branding, not delivering good support to existing customers.

I was so stupid, to buy 5 pcs Shelly bulb.. I must say, that it is by far the worst smart bulb product i have ever used.. And that includes low price ebay items.. It is simply not worth the money.. 2 are working, but I had to reset the bulb many times. Before it Even began to show up, on n my Network scanner.. And i was only a feet away.. But 2 hours of restarting.. Resetting.. I guess i won the jackpot.. 2 devices are online.. But.. 1 bulb, is not Even lighting up.. It just did a quick flash, and died on me.. I am on my 4. Hour trying to connect the last 2.. And yes.. My network are working.. I have en iot setup, wich Runs multipel devices.. And cheap ebay devides.. But this Shelly crap, is useless.. I Even tryed another Phone.. But No.. If i am Lucky the Shelly bulb, shows in my scanner.. But the App Failed to includes it.. Even that it some times see the bulb.. But it fails... How to return this garabage??