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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The app is frequently highlighted as intuitive and easy to use, with clear instructions and a smooth user experience. Many people appreciate the prompt payment for tasks, often noting the speed and ease of withdrawing earnings. The variety of available jobs and the overall user experience are also highly regarded by consumers. However, some customers also noted occasional issues with customer service, describing it as unhelpful, slow, or even passive-aggressive at times. A few people mentioned that job templates sometimes don't flow well or that task rejection can lead to unpaid fees, especially for tasks requiring travel. There were also isolated concerns about the in-app camera quality and the lack of support outside of business hours.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

User experience

People report positive experiences with the user experience. Many customers find the app straightforward,... See more

Application

Consumers generally express satisfaction with the app, highlighting its ease of use and clear navigation.... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Payment

Clients share positive opinions on payment, with many reviewers highlighting that payments are prompt,... See more

Based on these reviews

Rated 5 out of 5 stars

I've only completed two jobs with this company so far, so my judgement is limited to those experiences, but they've been fairly easy to follow. The instructions are very detailed so you know what t... See more

Company replied

Rated 5 out of 5 stars

I have been using Shepper to earn a bit of extra income as a student, and it has been a game-changer! The tasks are well laid out, the support staff are so lovely, and there are a good amount of tasks... See more

Rated 5 out of 5 stars

Great app & team providing opportunities to earn a few extra pounds. I've been using Shepper on & off over a year now. I pick tasks local to me. Tasks are simple to complete with the help of clear st... See more

Company replied

Rated 5 out of 5 stars

I am new to this but Shepper is one app where all the instructions are clearly mentioned beforehand in the resources section. This enables new shepper like me to make fewer mistakes and complete the t... See more


Company details

  1. Market Researcher
  2. Auditor
  3. Business Development Service
  4. Media and Marketing Agency

Written by the company

We help businesses put the power of accurate, real-time data at the heart of every business decision.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

571 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

A great little App to make some money…

A great little App to make some money whilst out and about. They pay very promptly and have a wide range of tasks. Some are fairly difficult, requiring covert photographs in a busy store for example. The majority are straightforward and once you find your favourites it’s easy to progress at a decent speed as you know what you’re looking for.

September 9, 2025
Unprompted review
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Reply from Shepper

Hi Kev - thanks for leaving us a positive review. Great to hear you've found your favourite jobs and thanks for being part of our community!

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Rated 5 out of 5 stars

Turn time in town into money for extras

I really enjoy doing tasks on the Shepper app. I can't remember the onboarding process which means it must have been very easy and seamless with the outcome I expected. The tasks themselves are usually pretty easy and straightforward. The more complicated ones get easier the more you do them. Sometimes the task feels cancelled feel a little low but I have found that after doing the same task a few times, time spent reduces drastically and the fee becomes more attractive. Perseverance and attention to detail is key to becoming more efficient. The occasional uplift in pay is welcome but quite rare in my experience. There is often a certain amount of detail expected when completing tasks and if there are any issues, support will ask for it to be re done. I have found support to be usually quite fair but on the odd occasion you might come up against a more picky review team member but this is rare and the more experience you get the better you will become at getting tasks completed correctly the first time.
There is a wide variety of tasks available from quick checks of things like tobacco products to more extensive store mystery shops. I really enjoy the variety of tasks and the additional income it provides.
The Shepper team are quite pro active as well. They often text me to ask if I can do a particular task which is welcome. All in all I really like Shepper. It gets me out and about doing things and seeing places earning money instead of being at home procrastinating and being non productive!

September 7, 2025
Unprompted review
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Reply from Shepper

Hi Andrew - thank you so much for your 5-star review and the comprehensive, balanced explanation of Shepper! We’re delighted you’ve had such a positive experience and sharing it here really helps others to understand what's on offer at Shepper. It’s fantastic to know this has come through for you and we're getting you out and about.

We really value you being part of our Shepper community and look forward to supporting you on many more jobs. Thanks again for taking the time to share your feedback - it means a lot. 100% productive!

Rated 5 out of 5 stars

Jobs are easy to do and support is…

Jobs are easy to do and support is efficient. Payment always go through easily to your bank. Great to do on the side to earn extra cash.

September 2, 2025
Unprompted review
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Reply from Shepper

Big thanks Miss Hindley for your 5-star feedback. We're always here for side hustle earnings. Keep shepping!

Rated 5 out of 5 stars

Shepper highlights

There is a lot of support from a very responsive team to help you complete the tasks. They are always very friendly. The work is enjoyable and I’m always paid in a timely manner. I’ve worked for them for a year now and this is by far the best market research company for interesting work and support.

September 2, 2025
Unprompted review
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Reply from Shepper

Hi Tracey - this is amazing to hear! Thanks for the glowing review - we love having you in the Shepper community.

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Rated 4 out of 5 stars

Good experience but some issues

Firstly, important to note I've been pleased with the Shepper experience.

Jobs are usually reviewed within 24 hours and the review team seem fair in their process...I've had a couple of jobs accepted but with some feedback from the reviewer which is appreciated as I suppose they could have failed or asked for a retry.

There are usually plenty of jobs in around my area and it's easy to accept and complete (you can even filter out any jobs you're not interested in). If completing plenty of jobs, it's important to know tax rules around "self-employment" in the UK. Earning over £1000 in a tax year (which I managed in 2 months) means you need to register for Self-Assessment and best to read up on the £1000 Trader Allowance and claiming car mileage. You can export payments from the Shepper app to CSV and I've kept a record of mileage for all jobs.

I have a couple of issues to feedback on following roughly 10 weeks using Shepper:

1. The referral payment for jobs completed by someone I've referred is VERY slow! When a newly referred Shep completes 10, 20 & 50 jobs, the referring Shep is due £10, £20 & £50 at each milestone. My referred Shep has now completed >30 jobs and I'm still awaiting the £20 payment for 20 jobs. I've asked the support team about this twice and I've had the following reply to both messages:

"Hi Russell, apologies for the delay on these ones they are being processed differently but the bonus should be issued shortly, thank you for your patience 🙂"

I understand the process is different but feel Shepper are benefitting from the jobs completed by my referred Shep but not paying the referral bonus as promised in a timely manner.

2. This is more relevant to when eligible to pay income tax (>£1000 Shepper earnings in a tax year) and relates to the fee for jobs. Last weekend, I was contacted by Shepper via text message to see if I could complete a £9 job (30 mins) at a location roughly 15 min drive away. I replied that after 20% income tax the fee would be £7.20 and then parking costs would bring this down to £5 or so which means the job is not as attractive. Just something to consider.

3. I've found that some jobs (particularly Waitrose in-store) are just not worth the effort. I'm looking at one now that has a £10 fee with £8 purchase (to be reimbursed) for 30 mins. This is reasonable but the number of tasks within the job is 201!!! I'm not opposed to hard work but this is just ridiculous and I don't even consider these anymore.

Those are my thoughts....I'd score the entire experience a 7-8/10.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Shepper user

I’ve been using Shepper for about 2 years now and have found the app easy to use. There are a variety of different mystery shopping jobs available locally to me and the live support team are very helpful and reply quickly. I find the job descriptions and tasks are easy to follow and complete.

August 28, 2025
Unprompted review
Shepper logo

Reply from Shepper

Thanks Charlene - amazing to hear you're a happy Shepper user! Thanks for the glowing review - we love having you in our community.

Rated 5 out of 5 stars

All jobs start from £2.50 and they…

All jobs start from £2.50 and they mostly pay £5 or over for most of the jobs, the jobs are usually fast and easy and you can earn over £50 in one day!

July 25, 2025
Unprompted review
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Reply from Shepper

Hi Zeeyah thanks for giving us 5-stars - we appreciate it!

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Rated 5 out of 5 stars

The support at Shepper is incredible

The support at Shepper is incredible. They are always on hand to help with any queries or problems I have. The staff are so friendly and take time to ensure we are able to do our jobs.

August 21, 2025
Unprompted review
Shepper logo

Reply from Shepper

Hey Leigh - thanks for the glowing review! We're always here for our Sheps. Thanks for being part of our community.

Rated 5 out of 5 stars

Brilliant app and good customer service

There is always a good selection of jobs available and often large campaigns going on with the chance to make a good of money. Customer service is always quick to respond and reviews are usually completed the same day.

August 24, 2025
Unprompted review
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Reply from Shepper

Hi Dayle - we love a bit of variety at Shepper. Thanks for giving us an excellent review - we really appreciate your feedback. Here's to many more jobs together!

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Rated 3 out of 5 stars

Don't make a mistake

This company is different in that you can't book a job to do in your own time. It has to be done on the day the job appears. Everything though is done at the time without going home and complete.
The problem is if you make a mistake. You have to go back within 24 hours even if you help them out by travelling 10 miles you have to back and there is no flexibility even if you are 10 minutes late, which is disappointing. Payment is reliable.

August 23, 2025
Unprompted review
Shepper logo

Reply from Shepper

Hi Philip - thank you for taking the time to leave a review. We appreciate your feedback and perspective. We try to be flexible wherever possible. Our in-store mystery shop jobs aim to capture the in-store customer experience, so it's important we reflect what happened accurately in the moment. Stock and staff change daily which is why jobs are timebound. Thanks for going the extra miles for us - we really appreciate it!

Rated 5 out of 5 stars

I find the Shepper app easy and user…

I find the Shepper app easy and user friendly and the team provide a great service. It’s a great way to make some extra money and the jobs are varied and can be interesting however I do feel that some of the jobs are becoming more difficult for less pay. Some of the jobs on the app make it hard to keep under cover. The app and team I would give 5 stars to.

August 22, 2025
Unprompted review
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Rated 5 out of 5 stars

All round great!

Easy to use app. Friendly staff who help quickly if needed. Great opportunity to earn some extra money. I have really enjoyed using Shepper. I would highly recommend.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Ease of use

This app has been really good for with ease of use and with my shopping needs. I can do the task as everyday actions which does not disrupt my day.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Shepper app for over…

I have been using Shepper app for over a year now. As I’m able to travel across the regions, I can pick up work regularly. If there’s a problem, I get in touch with the support and they typically respond whilst in the job or just about to start.
I get paid when I’ve requested this to happen, without any hassle.
The jobs are varied and interesting! I’ve found my knowledge of the shopping experience advantageous when looking to buy my own deals for my household.
After a while, and you’ve got into the swing of things, you get a feel for the organisations you do mystery shops for and what they are looking.
Thank you Shepper for a wonderful experience!

August 13, 2025
Unprompted review

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