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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The app is frequently highlighted as intuitive and easy to use, with clear instructions and a smooth user experience. Many people appreciate the prompt payment for tasks, often noting the speed and ease of withdrawing earnings. The variety of available jobs and the overall user experience are also highly regarded by consumers. However, some customers also noted occasional issues with customer service, describing it as unhelpful, slow, or even passive-aggressive at times. A few people mentioned that job templates sometimes don't flow well or that task rejection can lead to unpaid fees, especially for tasks requiring travel. There were also isolated concerns about the in-app camera quality and the lack of support outside of business hours.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

User experience

People report positive experiences with the user experience. Many customers find the app straightforward,... See more

Application

Consumers generally express satisfaction with the app, highlighting its ease of use and clear navigation.... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Payment

Clients share positive opinions on payment, with many reviewers highlighting that payments are prompt,... See more

Based on these reviews

Rated 5 out of 5 stars

I've only completed two jobs with this company so far, so my judgement is limited to those experiences, but they've been fairly easy to follow. The instructions are very detailed so you know what t... See more

Company replied

Rated 5 out of 5 stars

I have been using Shepper to earn a bit of extra income as a student, and it has been a game-changer! The tasks are well laid out, the support staff are so lovely, and there are a good amount of tasks... See more

Rated 5 out of 5 stars

Great app & team providing opportunities to earn a few extra pounds. I've been using Shepper on & off over a year now. I pick tasks local to me. Tasks are simple to complete with the help of clear st... See more

Company replied

Rated 5 out of 5 stars

I am new to this but Shepper is one app where all the instructions are clearly mentioned beforehand in the resources section. This enables new shepper like me to make fewer mistakes and complete the t... See more


Company details

  1. Market Researcher
  2. Auditor
  3. Business Development Service
  4. Media and Marketing Agency

Written by the company

We help businesses put the power of accurate, real-time data at the heart of every business decision.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

571 reviews

5-star
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1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Boost income while shopping!

Shepper is a great way to boost income while...shopping! The app is brilliant, training videos make sure you are prepared, job instructions are clear, and any queries are dealt with speedily. Shepper makes mystery shopping fun.

August 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Platform to Work With

I love working with Shepper — the app is easy to use, instructions are clear, and the team is always supportive. Assignments are varied and interesting, and I get paid promptly. A really positive experience every time!

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, easy to make a little extra money, tasks are clear and their response to queries is very fast.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Shepper is an excellent company that…

Shepper is an excellent company that offers the opportunity to earn extra income each month through straightforward, fairly paid jobs available across the UK. Communication is excellent, and the support team is always ready to help with any questions. I’m very happy with my experience so far!

August 9, 2025
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Rated 4 out of 5 stars

Shepper Shopper

Once I'd familiarised myself with the Shepper app, I found it easy to use. There's a variety of jobs which you can pick and choose from and Shepper are very good for paying promptly, sometimes on the same day.
I've always found the team to be extremely friendly and supportive and prompt payment is a definite plus.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using Shepper for several…

I’ve been using Shepper for several months now, and honestly, it’s a fantastic fantastic as i can do job on my schedule. The app is intuitive and reliable, with clear, easy-to-follow briefs that make assignments simple to complete .One of the standout features is the support team. Whenever I’ve had questions, they’ve been friendly, responsive, and helpful, which makes a big difference, especially when managing multiple tasks .

I also appreciate how prompt payments are

One of the standout features is the support team. Whenever I’ve had questions, they’ve been friendly, responsive, and helpful, which makes a big difference, especially when managing multiple tasks .

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

This is a good way of making a bit of…

This is a good way of making a bit of extra cash. They pay out on request three times a month, usually a few jobs around too. It's important to follow instructions to the letter as it is irritating when a job fails as you then don't get paid. That caveat aside, it's a good company.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Gem of an app…

5 stars an excellent source of extra cash with succinct and easy to understand training and great support. They seem to find jobs even in the more remote areas

August 4, 2025
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Rated 4 out of 5 stars

Great for extra earning potential

The app is really easy to use and most jobs are well detailed with clear explanations and attached resource files. The jobs are fairly well paid, with some only taking a matter of minutes. The support team have always been very helpful and prompt with their replies! Shepper is fun and provides a useful top up to my income 😃

August 2, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed with Shepper on this…

Very disappointed with Shepper on this occasion. I had been really pleased and enjoying my time using the app and making money whilst exploring different places. However they failed my job for things that were out of my control and the support staff wouldn’t acknowledge it. I spent half an hour completing the job and had to make a purchase as part of it yet got no reimbursement or payment. So I wasted half an hour and am out of pocket. I emailed a complaint and didn’t get a reply.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

The best mystery shopping company

Shepper is a great opportunity to earn an extra little cash to supplement your normal income. You can ‘cash out’ a number of times a month and some jobs can pay generously. If there are any issues with completing jobs or submitted reports, staff are supportive and will offer advice. In my opinion, their app is the best out of all the mystery shopping apps and it allows you to complete jobs from start to finish on the app, there’s no retrospective filling in reports afterwards. It’s intuitive to use and has a great user interface.

July 1, 2025
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Rated 5 out of 5 stars

7 months in

I have been working with Shepper for just over 7 months. The app is great and the team are friendly and helpful. I have recommended to a few friends who were looking for something.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

It's a brilliant platform and society

It's a brilliant platform and society. For me personally everything there works well and if I've found any issue thier support and Discord society helps. 100% can recomend it. Great fun and they pay so fast for tasks.
However, small towns have limited numbers of jobs to do. It could be increased but I'm not so greedy 😉😏😁

July 6, 2025
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Rated 5 out of 5 stars

Great side hustle!

I use Shepper occasionally when there are jobs in my area. It’s good that you can choose what you want to do, and the payments are fair for the tasks. It’s a nice side hustle to earn a bit of extra cash.
Getting paid is easy and the team are great at resolving any issues. This is the best market research company I have done work for 😊

July 19, 2025
Unprompted review

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