Free shipping. Free ring sizer. Cheap replicas with the cost credited to the account (which makes the replica free) when you purchase the real version. Easy to use website, and good quality jewell... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all the customer service is excellent! They are kind, understanding, professional, and friendly. The ring is ordered is just as pictured and even more beautiful than I expected. The process o... See more
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I had great experience with She Said Yes. All jewelry custom made arrived as ordered. I ordered several items and each one looks beautiful, great work, nice colours and I’m very happy. After I mad... See more
Company replied
So much fun to shop around and look for a ring for your special day and this site has made it exciting and easy to use. Of course I had to pick like five different things but process of elimination. O... See more
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Company details
Written by the company
She Said Yes is a jewelry brand built on a double promise: love for each other and care for the planet. We specialize in engagement rings crafted with lab‑grown diamonds and 100% recycled gold. Every piece is conflict‑free, fully traceable, and ethically made. We believe a true commitment should not only shine on your finger but also help protect the world we share. From design to delivery, we walk with you through every meaningful moment. Because your “yes” deserves a symbol that is as responsible as it is beautiful.
Contact info
United States
- 1-888-300-2383
- service@shesaidyes.com
- shesaidyes.com
4.7
Excellent
979 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The website is super user friendly
The website is super user friendly. Great quality pictures. Checkout was seamless.
March 25, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback! We are delighted to hear that you found our website and high-quality imagery helpful, and that the checkout process was a seamless experience for you. We strive to make every step of the journey as clear and straightforward as possible. We look forward to your next visit!
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Take your time and buy what you want.
Easy to shop and customize my wife’s ring.
March 24, 2026
Unprompted review
Reply from SHE SAID YES
We are so glad the customization process made it easy to create something special for your wife. It is a privilege to help you design such a meaningful gift, and we appreciate you sharing your experience with us.
Website was very engaging and I was…
Website was very engaging and I was able to easily place my order.
March 23, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback! We are glad you found our website engaging and the ordering process seamless. We look forward to your next visit.
Had what I was looking for
Had what I was looking for. The payment plans they offer are really good. I will be using them again for sure
March 20, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for sharing your feedback. We are pleased to hear that you found the perfect piece and that our flexible payment options provided a seamless experience. It is a privilege to have your trust, and we look forward to welcoming you back in the future.
Excellent all round!
Excellent website, with so many choices and customisation options!!!
Customer service enquiry was dealt with quickly and politely- a very helpful team! I hope the ring is as beautiful in person as on the website!
March 20, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback. We are delighted to hear that you enjoyed our diverse selection and customization options, and that our team provided the prompt, helpful service we strive for. We share your excitement for the arrival of your ring and look forward to you experiencing it in person. We are here if you need any further assistance.
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The prices are reasonable the rings are…
The prices are reasonable the rings are beautiful and the options are great
March 19, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your kind feedback. We are pleased to hear that you enjoyed our diverse selection and found a design that is as beautiful as it is accessible. We appreciate you sharing your experience and look forward to your next visit.
Customer service is great!
March 19, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback. We are delighted to hear that you had a positive experience with our team, as we strive to provide exceptional service at every stage. We look forward to being of service to you again in the future.
Very simple and plenty of styles to…
Very simple and plenty of styles to pick from
March 19, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback. We are pleased to hear that you found our selection diverse and our process effortless, as we strive to make finding the perfect style a seamless experience. We look forward to your next visit.
They said it was in stock
They said it was in stock. Took 4? Weeks to get. They get your order then they outsource it in China then ship it to you. The ironic part is it wasn't that great. Guess it was my fault for buying jewelery unseen.
March 18, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for sharing your feedback with us. We truly value your input, and we’re sorry to hear that your experience didn’t meet your expectations.
We’d like to clarify that all of our jewelry (except for sample sale items) is handcrafted made-to-order to ensure quality and customization for each customer. Because each piece is crafted after an order is placed, the production time can vary depending on the current order volume. This information is always displayed on our product pages and at checkout so customers know the estimated timeline before purchasing.
We understand that waiting can be frustrating, and we sincerely apologize if this wasn’t communicated clearly during your shopping experience. Our goal is to provide beautiful, high-quality jewelry, and we regret that this piece didn’t fully meet your expectations.
If you’d like to discuss your order further, please don’t hesitate to reach out to us directly at service@shesaidyes.com. We’d be happy to assist you.
Thank you again for giving us the opportunity to improve.
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Very very good
March 18, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback. We are pleased to hear that you had such a positive experience, and we look forward to your next visit.
Reply from SHE SAID YES
Thank you for your feedback. We are pleased to hear that you enjoyed our diverse selection and found our website's experience to be a total breeze. We look forward to your next visit.
Reply from SHE SAID YES
Thank you so much for your kind words about our rings and your lovely shopping experience—we truly appreciate it!
We noticed you left a 1-star rating by mistake, and we’d be incredibly grateful if you could kindly update it to reflect your positive experience.
We’ve tried reaching out via the platform but haven’t heard back. If you need any assistance, please feel free to contact us directly, and we’ll be happy to help.
Thank you again for your support!
I purchased my first aquamarine
I purchased my first aquamarine, emerald cut ring for a birthday present to myself this year. I loved it so much my husband surprised me with a matching necklace. Wonderful quality and the price is unbeatable. I am now in the processes of an anniversary band and having a hard time deciding. I have chosen to use the "try it on" process. What a wonderful way to make sure it is what I want. Thank you SSY. Jodie S.
March 15, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for sharing such a wonderful story, Jodie. We are honored to be a part of your birthday and anniversary celebrations, and it is a pleasure to hear that you are enjoying the quality and value of your collection.
We are delighted that our "Try It On" process is providing the clarity you need to choose your next piece. We look forward to your decision and to being of service to you and your husband again.
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Quality and Craftsmanship!!
March 15, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback. We are honored that you have recognized our dedication to exceptional quality and the meticulous craftsmanship that defines our collection.
Great experience shopping with SHE SAID…
Great experience shopping with SHE SAID YES! Seamless check out process and I found the exact ring she described to me. I especially loved how I was able to customize the gemstone colors to her exact liking!
March 14, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your wonderful review. We are delighted that you enjoyed such a seamless experience and that our customization options allowed you to bring her vision to life so precisely. It is a privilege to have played a part in such a personal gift, and we appreciate you choosing us for this special moment.
My fiance proposed with this ring which…
My fiance proposed with this ring which was honestly beautiful. We found out later that every stone in it was a cubic zirconia. This would have been fine if he had not paid $700 for it! If you want expensive costume jewelry this is for you. One of my cubic zirconia's fell out after wearing it for 1 week. At this point I wanted to return it but they do not allow any returns. Very over priced considering the only thing that might be real is the gold and now I am doubting that. (And 10k gold doesn't cost that much.)
January 12, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for sharing your feedback with us, and congratulations on your engagement! We sincerely apologize for any disappointment you’ve experienced with your ring.
We’ve been unable to locate your order based on the name provided, so we’ve reached out via Trustpilot to request your order number. Once you share this with us, we’ll promptly review your order details and address your concerns thoroughly.
Regarding the stones in your ring, we offer several options—lab-grown diamonds, lab-grown gemstones, moissanite (all of which are premium, paid upgrades)—as well as complimentary cubic zirconia stones for customers who prefer a budget-friendly option upfront, with the flexibility to upgrade later. Your description suggests you selected the complimentary stones, but we’d like to verify this once we have your order information.
We stand by the quality of our materials, including the 10k gold used in all our jewelry.
Please rest assured that we’re committed to resolving this matter to your satisfaction. We’ve sent you a private message via Trustpilot—kindly reply with your order number so we can assist you further.
Thank you for giving us the opportunity to make this right.
Independence Ring Just for me
Being able to create my own independence ring and having so many custom options. Every change I made, the ring updated and created a beautiful real life picture of what my ring will look like. The site was fast and easy to navigate and pick through options to narrow down results. I have been to this site for over 3 weeks eyeing a ring that represented me and my two teenagers first trip to Hawaii. I have been waiting until I got the nerve to celebrate myself! With my teenagers approval - I finally took the leap. And scored some amazing free items that I can wear as well! I Can't wait for my special independence/bday gift - first time buying something for myself in 28 yrs that makes me feel strong and resilient and beautiful with NO regrets or heart ache attached! Take the leap! You are so worth something that makes you feel strong and worthy of beauty, peace, and much love! Thank you!
March 11, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for sharing such a meaningful story with us. We are honored that you chose our collection to mark this significant milestone of self-celebration and resilience. It is a pleasure to know that our design tools helped you visualize a piece that truly resonates with you, and we are delighted to have played a part in this special moment. We look forward to you receiving a gift that is so well-deserved.
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I entered the coupon code and did not…
I entered the coupon code and did not see the discount other than that pleased.
March 10, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for sharing your feedback. We are pleased to hear that you are happy with your selection, though we sincerely regret that the coupon code was not reflected during your purchase. Please contact our customer service team so we can look into this and ensure the discount is correctly applied to your order.
Easy ordering instructions
March 10, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback. We are pleased to hear that our ordering process provided a clear and seamless experience. We appreciate you choosing us and look forward to your next visit.
Reply from SHE SAID YES
Thank you for your continued trust in our collection. It is a privilege to have you return to us for a second time, and we are honored to remain your choice for such special pieces. We look forward to being of service to you once again.
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