SHE SAID YES Reviews 

972
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 443 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are often even more beautiful than expected, with rich, deep, sparkling, and vibrant stones. The website is consistently highlighted for being easy to navigate, well-designed, and offering a vast selection with detailed descriptions and customization options. Many appreciate the ability to customize products exactly to their preferences, including colors and stones, and find the prices very fair and affordable. However, some reviewers were not happy with the product quality, mentioning that items felt cheap, lacked weight, or tarnished quickly, leading to disappointment. A few other people also felt that the pictures on the site did not accurately represent the received product, and some expressed concerns about the materials like gold and diamonds. Additionally, some customers noted issues with the website being hard to navigate or not always clear, and concerns about the company's origin being unclear.

What people talk about most

Product

People report positive experiences with product, often praising the wide selection of engagement rings and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website easy to use and... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use and navigation,... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing rings as stunning,... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices fair, reasonable, and great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Free shipping. Free ring sizer. Cheap replicas with the cost credited to the account (which makes the replica free) when you purchase the real version. Easy to use website, and good quality jewell... See more

Company replied

Rated 5 out of 5 stars

First of all the customer service is excellent! They are kind, understanding, professional, and friendly. The ring is ordered is just as pictured and even more beautiful than I expected. The process o... See more

Company replied

Rated 5 out of 5 stars

I had great experience with She Said Yes. All jewelry custom made arrived as ordered. I ordered several items and each one looks beautiful, great work, nice colours and I’m very happy. After I mad... See more

Company replied

Rated 5 out of 5 stars

So much fun to shop around and look for a ring for your special day and this site has made it exciting and easy to use. Of course I had to pick like five different things but process of elimination. O... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

She Said Yes is a jewelry brand built on a double promise: love for each other and care for the planet. We specialize in engagement rings crafted with lab‑grown diamonds and 100% recycled gold. Every piece is conflict‑free, fully traceable, and ethically made. We believe a true commitment should not only shine on your finger but also help protect the world we share. From design to delivery, we walk with you through every meaningful moment. Because your “yes” deserves a symbol that is as responsible as it is beautiful.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

972 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(972)

435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with the deal I got!!

March 7, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

We are pleased to hear you are so satisfied with your recent acquisition. Thank you for choosing us, and we look forward to your next visit.

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Rated 5 out of 5 stars

Great prices and unique jewelry

Great prices and unique jewelry

March 4, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your kind words. We take great pride in our distinctive designs and the value they offer, and it is a pleasure to know you enjoyed our collection.

Rated 5 out of 5 stars

Custom Rings are exactly how you want them!!!!!!

I purchased our engagement ring after customizing it. It was exactly what I wanted. She loves it too

July 4, 2025
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for choosing us to help create such a significant piece. It is a privilege to have brought your vision to life, and we are delighted to hear that the final design was exactly as you envisioned. We wish you both the very best.

Rated 5 out of 5 stars

The support team were so good

The support team were so good. They responded to my email enquiries quickly, professionally and kindly. They ensured I got what I was after as soon as possible, which was greatly appreciated :)

March 3, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your thoughtful review. We are pleased to hear that our team’s commitment to professional and timely communication met your expectations. Ensuring every inquiry is handled with both care and efficiency is fundamental to our service, and we are delighted we could assist you in securing your piece promptly. We appreciate your feedback and look forward to being of service again.

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Rated 5 out of 5 stars

Easy to use and a great coupon.

March 2, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your feedback. We are pleased to hear that you found our selection process intuitive and that our current offer added to your experience. It is a pleasure to have assisted you, and we look forward to your next visit.

Rated 5 out of 5 stars

Excellent

I could design the perfect ring for my girlfriend.

March 2, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your feedback. We are honored to have assisted you in designing the perfect ring for such a significant moment. It is a pleasure to know the final piece met your vision, and we wish you both the very best.

Rated 5 out of 5 stars

Easy to work site

Easy to work site

February 27, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your feedback! We're pleased to hear that you found our website easy to navigate. Your support is greatly appreciated, and we hope you enjoy your shopping experience with us!

Rated 5 out of 5 stars

Great products

Great products! Beautiful jewelry!

February 26, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you so much for your kind words! We're thrilled to hear that you love our jewelry. Our team takes great pride in creating beautiful pieces, and your satisfaction means the world to us. If you need assistance or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

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Rated 5 out of 5 stars

Easy purchase and great deals love it

Easy purchase and great deals love it

February 27, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your amazing feedback! We’re delighted to hear that you found the purchasing process easy and enjoyed our deals. We strive to make every shopping experience seamless and rewarding. If you have any questions or need assistance in the future, we're here to help. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Customizations are wow!

The customization is what really sold me! Finding rings that fit my finger size has been a struggle but not here, they have all sizes.

February 26, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your wonderful review! We're thrilled to hear that our customization options made a difference for you. We understand that finding the perfect fit is essential, and we're glad we could help you find rings in your size. Your satisfaction is our top priority, and we’re here to assist you whenever you need. We hope to see you again soon!

Rated 5 out of 5 stars

Very easy to order and a fantastic…

Very easy to order and a fantastic choice of beautiful jewellery! I’m really looking forward to receiving my necklace!

February 26, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your lovely review! We're so glad to hear that you found the ordering process easy and enjoyed our selection of beautiful jewelry. We’re just as excited for you to receive your necklace! If you have any questions or need assistance in the meantime, please feel free to reach out. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Amazing

Amazing! Love the choices

February 25, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your wonderful review! We’re pleased to hear that you love our selection. Your support is truly valued, and we look forward to serving you again in the future.

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Rated 5 out of 5 stars

Really glad I found this company

Really glad I found this company. Their pricing on black onyx was 1/3 the price of other retailers and to find out you can buy a replica for trial was such a bonus. If you decide to buy the real deal, the price of the replica gets added as a store credit which made for the best option and brand to choose. Hopefully we decide to choose the real deal upon arrival!

February 24, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your thoughtful review! We’re delighted to hear that you found our replica option valuable. Our goal is to provide flexibility and confidence in your purchasing decisions. If you decide to opt for the real deal, we hope you enjoy the experience. We're here to assist you every step of the way!

Rated 5 out of 5 stars

Great place to order from

February 23, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you so much for your kind words! We're delighted to hear you had a great experience with us. It's an honor to be part of your jewelry journey, and we hope to serve you again in the future.

Rated 5 out of 5 stars

Great choices and nice jewelry

Great choices and nice jewelry. Plus custom options.

February 19, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your wonderful feedback! We're thrilled you love our jewelry and appreciate the variety of choices—including our custom designs. It's always a pleasure helping customers find (or create!) the perfect piece. We hope to assist you again soon!

Rated 1 out of 5 stars

Complete disappointment

My husband got me a ring i though was absolutely beautiful, its heart cut and just gorgeous. After having it 6 months it tarnished so I sent it back and not long after that returning tarnished again only for them to say basically sorry for my loss. ITS my engagement ring. Supposed to be the happiest moment of my life! When I emailed them a second time they basically said I was a few months out my warranty and offered me a coupon for the next time. No offense I've seen better rings out a cracker jack box

February 18, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

We sincerely regret to hear about your experience with your ring, especially as it holds such sentimental value as your engagement ring. We understand how disappointing this must be, and we’d like to help resolve the situation for you.

First, we’ve tried searching our records using your name but couldn’t locate your order. To assist you better, we’ve requested your order details through Trustpilot—please check your messages there or reply with your order number so we can investigate further.

Regarding the tarnishing issue, based on your description, we believe your ring is likely made of white gold (K gold). White gold naturally contains alloys that may cause slight yellowing over time, which is why it’s typically plated with rhodium for a bright, silvery finish. Rhodium plating can wear off with daily wear (faster for some depending on lifestyle, like exposure to chemicals or frequent handwashing). While this isn’t a quality defect, we recommend re-plating every 6–12 months to maintain the ring’s luster.

Since your warranty has expired, we’d normally charge a small fee for re-plating, To proceed, please provide your order number or reply to our email, and we’ll arrange next steps promptly. We truly value your satisfaction and hope to restore your ring—and your confidence in us.

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Rated 5 out of 5 stars

I love

I love, love LOVE this place!!
My rings have all been so beautiful!!
Thank you so much!!

February 18, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your kind words! We're absolutely thrilled that you love your rings and your experience with us. Crafting beautiful pieces for amazing customers like you is why we do what we do. Thank you for trusting us with your jewelry journey—we can't wait to create even more sparkle for you in the future

Rated 5 out of 5 stars

This website has made buying a ring so…

This website has made buying a ring so easy and I love it

February 17, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

We're so pleased to hear that you found the ring selection process straightforward and enjoyable. Providing a seamless experience is important to us, and your feedback is greatly appreciated. It's our pleasure to assist you, and we look forward to helping you with any future jewelry needs

Rated 5 out of 5 stars

So excited I was able to get the 50%…

So excited I was able to get the 50% off sample sale. They originally had 35% off. Saved so much money, can’t wait to see it in person.

February 17, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

We're so glad you're excited about your new ring! It's our pleasure to offer exceptional value while maintaining the quality and craftsmanship we're known for. We can't wait for you to see it in person and hope it brings you joy for years to come. Thank you for choosing us for your special piece.

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