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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their beauty, originality, and versatility, making them suitable for various occasions and styles. Many people appreciate the luxurious fabrics, exquisite colors, and perfect fit, which contribute to a feeling of elegance and confidence. The staff are frequently commended for their warm welcome, expertise, and helpful guidance, making the purchasing experience personal and enjoyable. However, some people were dissatisfied with product descriptions, noting discrepancies between website photographs and the actual item received, particularly regarding specific design elements. Additionally, a few customers experienced issues with the fit of certain garments or concerns about material durability.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality, uniqueness,... See more

Quality

Users describe positive interactions with quality, consistently praising the garments as beautiful, unique,... See more

Staff

People report positive experiences with staff, highlighting their warm, friendly, and helpful demeanor.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Shibumi to look for an outfit for our daughter’s wedding. I had done quite a bit of research on their website and loved their designs and beautiful silk fabrics. With Paris’s help I chose a... See more

Company replied

Rated 5 out of 5 stars

I purchased my Jacket after visiting the Shibumi website and eagerly awaited its arrival.. this was my wedding Jacket of choice. It arrived perfectly wrapped and boxed and once opened I became quite... See more

Company replied

Rated 5 out of 5 stars

Shibumi jackets are just sublime. The tailoring and drape coupled with the luxurious fabric and striking patterns combine to make you feel fabulous. The beauty of these jackets is their versatility; t... See more

Company replied

Rated 5 out of 5 stars

Shibumi was recommended to me by a friend. Attending the premises and meeting the woman behind the business made the experience more personal. There is such a great range of styles, colours and luxuri... See more

Company replied


Company details

  1. Women's Clothing Store

Information provided by various external sources

Silk jackets and stunning occasion wear by Shibumi. Our handmade collections include silk kimonos, cashmere coats, elegant dresses, blazers, playsuits, kaftans, and silk dressing gowns for women in size 6-26, and men in sizes 34-56.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Everyone wants to know who made it!

For my birthday my wife found Shibumi and the Mens Nehru Waistcoat - and she bought me one. The style and the fabric are wonderful. I've lived in it (it's not just for high days and holidays). Everyone I meet when I wear it is stunned by how good it looks - even our plumber wanted to know where it came from (but he is a bit of a style guy). Can't wait for Christmas - the Men's long sleeved Nehru Jacket in Raj is already on my letter to Santa!

May 12, 2021
Unprompted review
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Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service from all at Shibumi Style. The first coat I ordered was a little tight; and I was able to reorder without difficulty and the replacement came in good time for my son's (very reduced) December wedding. I received many compliments on the coat and look forward to being able to wear it again when we can actually celebrate the marriage with a party! Very many thanks to all at the company.

February 3, 2021
Rated 5 out of 5 stars

This is my second of Shibumi's cashmere…

This is my second of Shibumi's cashmere and silk dressing gowns. The new one is in one of their newer colours -- electric blue -- and I love it. I had this one made specifically for me with a longer length and pocket that make it perfect for me.

The ordering process was easy and the wait worth it. These gowns are beautiful and luxurious. I'm wearing it right now and it makes me feel great.

January 28, 2021
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Reply from Shibumi Style

Thank you for your lovely review Carol, I am so glad you're loving your gown! x

Rated 5 out of 5 stars

Style Quality Choice

Shibumi = Unique style, excellent quality, gorgeous fabrics in numerous combinations of design, fit and colour and fabulous customer service. The whole experience, from browsing the website, selecting samples, visiting the showroom, to receiving my outfit was simply wonderful. I was proud to walk my daughter down the aisle in my beautiful Shibumi outfit 😊

January 27, 2021
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Reply from Shibumi Style

Thank you so much Sally! We are so pleased you loved your wedding outfit, and we have to say you looked absolutely gorgeous in it! x

Rated 5 out of 5 stars

My wedding outfit.

I was hesitant to get married during lockdown as I could see nothing worth wearing on line. By chance I came across this site...and it was the answer to my prayers.
The coat I chose made me feel special. The finish was excellent and got many compliments.
It is such as beautiful, classic that it will be worn for many years to come.

January 27, 2021
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Rated 5 out of 5 stars

My luxurious lockdown dressing gown...

My luxurious lockdown dressing gown was even more beautiful than I'd expected. 3 of my friends have already ordered one for themselves.
Customer service was lovely I could give Shibumi 6 stars, i would.

January 27, 2021
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Reply from Shibumi Style

You are a star! I am so glad you are loving your dressing gown, thank you for the lovely feedback x

Rated 5 out of 5 stars

An excellent customer service…

An excellent customer service experience from ordering online to receiving the most beautifully made to measure Hepburn dress and Nehru coat. My outfit exceeded my expectations and the highlight in the year of covid19 in 2020. A very happy New Zealander. Thankyou to Sophie and her amazing team at Shibumi. Faafetai lava

October 13, 2020
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Reply from Shibumi Style

Thank you so much for your kind words Rita! We are so happy that you love your outfit :)

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Rated 5 out of 5 stars

Love Shibumi - fabulous

Love Shibumi, always have done. I have two long coats and one shorter and wear them all the time. Recently ordered a dressing gown a la Frieda Karlo for my daughter and it’s spectacular. Can’t recommend them highly enough.

October 1, 2020
Unprompted review
Rated 5 out of 5 stars

Highly original clothes; beautiful fabrics.

I was looking for a ‘different’ outfit for my son’s wedding. I had trailed around the London shops and could find nothing I liked. I am so pleased that I came across Shibumi on line. I made a visit to the showroom, received excellent advice and guidance and thus ended up with a stunning cashmere coat and toning silk dress. My gorgeous outfit was just right; I received multiple compliments. Moreover I felt totally ‘me’ in the outfit. The coat is very stylish and beautifully cut; I can see myself wearing it for the rest of my life.

October 1, 2020
Unprompted review
Rated 5 out of 5 stars

I love my coat

I love my coat. I wore it for my son’s wedding and got so many compliments. Great service. Great coat

October 1, 2020
Unprompted review
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Reply from Shibumi Style

Thanks so much Kate!

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Rated 5 out of 5 stars

Gorgeous fabric, lovely styles and a comfortable fit - what more can you ask?

Sophie was very responsive to all of my questions. Since I live in the US i chose my size carefully based on the extensive measurement guide on the website and asked Shibumi to review my choice. The coats fit perfectly and are extremely comfortable, beautiful and becoming, even on a larger sized person. I bought the coats for an upcoming wedding, so I haven't worn them yet, but I can't wait. The attention to detail is amazing - nice buttons and button holes and real, functional pockets. My mother was a dress maker, so I know good work. The fabrics are stupendous - it was hard to choose. I ordered samples, which came very quickly. Having the fabric to touch does help you decide (a little bit - still a hard choice, which is why I ended up buying two.) The items came quickly - I did pay extra for express service because they had to be to me in the US by a specific date, but I don't think I actually wouldn't have needed to. Their estimate of time was spot on.

October 1, 2020
Unprompted review
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Reply from Shibumi Style

Thank you AP! What a lovely review, we are thrilled that you are happy with your coats and hope you are able to enjoy wearing them very soon! - Sophie

Rated 5 out of 5 stars

Lovely clothes

Lovely clothes - jacket and dressing gown - made to order and fit perfectly. Beautifully presented, fast and efficient shipping. I am altogether very pleased!

October 1, 2020
Unprompted review
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Reply from Shibumi Style

Thank you Catriona :) We are so pleased that you love your Shibumi! x

Rated 5 out of 5 stars

Clothing to Enjoy

Clothing to Enjoy! Choosing such clothing needs special experienced advice, a professional service and an understanding of the clients needs. This we were given in heaps, the whole experience was a pleasing as the jackets that we purchased. I fear that this could be a new addiction! Every time we wear our jackets we feel amazing and I have to say by the comments we get back it just proves how fabulous they are. Thank You for making us feel special from start to finish

February 13, 2020
Unprompted review
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Reply from Shibumi Style

Amanda, it was a pleasure to meet you and I'm so glad you feel this way x

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Rated 5 out of 5 stars

Got a coat for my Son’s wedding

Got a coat for my Son’s wedding , nothing to much trouble , fitted perfectly , then ordered the same fabric to have a dress made again wonderful service . Will certainly be getting a not one in the future

February 13, 2020
Unprompted review
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Reply from Shibumi Style

Thank you Jane, we look forward to your return :)

Rated 5 out of 5 stars

Shibumi made the experience of finding…

Shibumi made the experience of finding an outfit for my daughters wedding unstressful! Ruth’s advice on colour and style were amazing... plus she’s patient and calm and trusting. Thank you to all the Shibumi team! I would definitely recommend you to anyone. JB

February 12, 2020
Unprompted review
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Reply from Shibumi Style

Thank you for your kind words :)

Rated 5 out of 5 stars

beautiful cut and finish

I bought the long Nehru jacket at the Spirit of Christmas Fair in 2018 and a Grace coat in Duck Egg in the recent sale. Both garments are very well cut and finished - faultless. They are extremely flattering and the sizing is sensible and lots to choose from. I’m really glad they feature customers of all shapes, sizes and ages on their site. It feels inclusive and it’s the real test of how flattering and versatile the clothes are.

February 6, 2020
Unprompted review
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Reply from Shibumi Style

Thank you for your kind words, this means so much to us!

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