Persistence and follow up on a complicated policy requirement was excellent. Two other brokers simply gave up and said "it can't be done". Claudine simply dug in her heels and made it happen.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thaine!!! Thaine everytime exceeds any expectations we have! He makes the whole process effortless and makes you feel understood and looked after! He is an asset to your company and genuinely see... See more
Hi, The guys that have helped with my insurance are professional and are quick to communicate. The prices are competitive and they also demonstrate an attitude of care. This makes the process ea... See more
I appreciate the timely reminder that the home insurance is due. The caller is always friendly and very clear on any changes etc. The price quoted is lower than comparable insurance quotes from other... See more
Company details
Written by the company
Shielded Insurance Brokers arranges insurance cover for all occupations Australia wide. Domestic and Commercial Insurance available at competitive premiums with many options for cover.
Contact info
Office 5-9, 51 Minchinton Street, 4551, Caloundra, Australia
- 1800979899
- info@shieldedinsurance.com.au
- shieldedinsurance.com.au
4.9
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 1 week
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Persistence pays off
Persistence and follow up on a complicated policy requirement was excellent. Two other brokers simply gave up and said "it can't be done". Claudine simply dug in her heels and made it happen.
July 16, 2026
Honest, helpful and good price
Honest, down to earth, no pressure, extremely helpful and seemed to know exactly what I wanted and achieved a price that we could afford. Pleasant personality and he actually listened.
July 16, 2026
Ive been with Shields for years
Ive been with Shields for years, with several policies and have only ever had good experiences with their staff. They do very well.
July 15, 2026
very pushy sales man
July 13, 2026
Luke was very good at explaining…
Luke was very good at explaining everything and very professional and prompt with emails
July 15, 2026
Casey a great customer service person.
Casey was working hard to get an attrative premium for my insurance and convinced me to accept this deal with his best customer service and compititive price.
July 16, 2026
I’m blown away by the fantastic service…
I’m blown away by the fantastic service Lincoln provided and the excellent quotes he gave/ incredible value for money - definitely getting my insurances reviewed through him from now on!!
July 16, 2026
⭐⭐⭐⭐⭐Exceptional Customer Service from Olivia
⭐⭐⭐⭐⭐
I had an excellent experience with Shielded Insurance, especially with Olivia, who assisted us with renewing our insurance. She was professional, knowledgeable, and very responsive throughout the entire process. Olivia took the time to explain all the available options, ensured all the required details were accurate, and made the renewal process smooth and hassle-free. Her attention to detail and outstanding customer service gave us complete confidence that we had the right cover in place. I highly recommend Shielded Insurance, and a special thank you to Olivia for her exceptional support.
July 16, 2026
Excellent service from Zak
July 16, 2026
Thaine!!
Thaine!!!
Thaine everytime exceeds any expectations we have! He makes the whole process effortless and makes you feel understood and looked after!
He is an asset to your company and genuinely seems to give his all everytime.
We will not go anyone else all because of the service we get from Thaine.
July 15, 2026
Helpful and give me a best deal
July 13, 2026
Amiee answered all questions and…
Amiee answered all questions and confirmed with QBE re details re specific cover
July 15, 2026
Great customer service
Great customer service, quick and easy process. They got the best deal for me, couldn’t be happier thank you!
July 15, 2026
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