Persistence and follow up on a complicated policy requirement was excellent. Two other brokers simply gave up and said "it can't be done". Claudine simply dug in her heels and made it happen.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thaine!!! Thaine everytime exceeds any expectations we have! He makes the whole process effortless and makes you feel understood and looked after! He is an asset to your company and genuinely see... See more
Hi, The guys that have helped with my insurance are professional and are quick to communicate. The prices are competitive and they also demonstrate an attitude of care. This makes the process ea... See more
I appreciate the timely reminder that the home insurance is due. The caller is always friendly and very clear on any changes etc. The price quoted is lower than comparable insurance quotes from other... See more
Company details
Written by the company
Shielded Insurance Brokers arranges insurance cover for all occupations Australia wide. Domestic and Commercial Insurance available at competitive premiums with many options for cover.
Contact info
Office 5-9, 51 Minchinton Street, 4551, Caloundra, Australia
- 1800979899
- info@shieldedinsurance.com.au
- shieldedinsurance.com.au
4.9
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great service
July 17, 2026
Prompt and effective
July 20, 2026
Jayden was excellent fast and…
Jayden was excellent fast and understanding of everything
Communication was great
July 20, 2026
Helpful service working out owner…
Helpful service working out owner builder insurance and home protection.
July 15, 2026
Love the way they work and everytime I…
Love the way they work and everytime I call allways ready to help me with anything I ask
June 20, 2026
Unprompted review
Clear communication, plus flexibility
Clear communication, flexibility in tailoring product
July 15, 2026
Quick response
Quick response, great service and good understanding of requirements for owner builder insurances
July 15, 2026
Brilliant service!
Brilliant service!
Bill offered us a great service, very responsive and provided individualised help for our personal situation. Communicated well and called when he said he would. He liased well with both myself and my husband, whoever was available at the time. Bill has made a usually lengthy and involved process so very simple. Bill has managed to secure us some great deals. Would highly recommend Bill and Shielded Insurance.
July 16, 2026
They offer a good service however they…
They offer a good service however they Left it to the last minute to renew the policy. Didn't give me much time to sort out my finances
July 16, 2026
Reply from Shielded Insurance
Hi Nathan, thanks for your review and apologies the timeframe hasn't met your needs this year. You do have time during cooling off to review and make payment as required if this can assist with your finances. As your broker we can hold cover with the insurer as of the start date and payment will not be required immediately. Please let us know if you need any assistance
Everything went like clockwork and…
Everything went like clockwork and happy with the efficiency
July 15, 2026
Compared prices
Compared prices, got us the best available option. Polite and friendly service.
July 15, 2026
Excellent and efficient service…
Jack was respectful and listened to me and very efficient. He had all my quotes back to me a very short time and spent time going through all 3 to make sure I understood everything.
I would not hesitate to recommend him to anybody.
July 17, 2026
Commercial insurance renewal
Lachlan was very friendly and professional dealing with my inquiry for renewal on commercial insurance.
Had a very satisfying outcome on new insurance policy.
Wouldn’t hesitate in recommending Shielded insurance to friends and family.
July 3, 2026
easy to deal with nice people are great…
easy to deal with nice people are great to talk to and just made the paperwork so easy to get things done would like to recommend to anyone who is looking for insurance for the trucks/fleet
July 17, 2026
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