Shift Reviews 

It is the worst delivery experience I have ever had.
I have arranged delivery of a mattress from IKEA Wembley store through Shift. I paid for next day delivery. On 30/11/22. I am already waiting 11 days. I spent on phone with customer unsupport around 6 hours, when Ikea told me to contact shift and shift told me to contact ikea. I travelled to the Wembley store to chat with shift employees on Wednesday again (took over 4 hours of my time). When I approached shifts they told me I should speak with ikea and then ikea person send me back to shift. Shift person finally told me they refund me, send me a confirmation and call me and deliver the mattress the same day. It didn't happen. Any confirmation, any call, any refund. I am just receiving emails with wrong tracking information and contact number which is not possible to contact.
I want reimbursement for time I spent on this case and for the fact that I have to sleep on floor while waiting for mattress 10 nights. (They were supposed to attempt the delivery 3 times and them cancel the delivery, if it happened I would just buy new one)
Confirmation of Booking XP686C

Andrei the delivery man was excellent - very polite , courteous and professional . I was contacted half an hour before his arrival . The van was pristinely clean and I could see my furniture was securely fastened during transit .
Excellent on the day delivery service for a very reasonable price .

Rubbish. Hopeless. Comms crap. IKEA use them! Going into liquidation. Shift Group Ltd is registered in England and Wales, No 08890359. Reg office Opus Restructuring Llp, 1 Radian Court, Knowlhill, MK5 8PJ/ Gareth Wilcox is the liquidator.

Shift was very easy to use and very quick, before I could finish putting in my details a gentleman came out and was straight away ready to help, he was even kind enough to go collect my trolley with my stuff an brought it in the store to me. Excellent service.

honest friendly efficient gentlemen

Profesional and polire.
Veey pleased

The item was

The driver was unresponsive the whole day, didn’t call me before arrival as requested and due; he has only delivered part of the order to a neighbour even if I was home. No pictures of the delivery, no answer to the phone. I tried multiple times to contact the customer service via mail and chat and none has been responsive. I still don’t have part of my order for a total of more than 100£ .

The delivery was late by 2 days told them to redeliver in the evening but delivered during the day. They were going to leave the sofa in a communal area as I wasn't at home as previously told them I wouldn't be there. Had to ask my 17 year old daughter to help carry the sofa up some stairs and again informed them of the stairs at the time of purchase using their own questionnaire that they didn't bother to read.

I was only notified 5 minutes before my items arrived that they were on their way. I wasn't given an hour slot arrival time as stated in the confirmation email and so did not have time to prepare for my delivery. I was also expecting the delivery a day later. The delivery driver was rushing to leave and kept on pressuring me for a signature when I asked if he could quickly wait for me to check that all my items were delivered. He was very impatient and not friendly and I do not feel that my items were handled with care.

Driver was not cooperative at all, He was in so hurry I don’t know why. Also I am missing few things. I don’t think I will use your service in upcoming future anymore. Thank you.

This time we ordered 2 items and when Shift delivered they only delivered one item

Kindly reassure me the bed will be delivered asap
Order no 9900567007300207301125

Excellent, fast, friendly, efficient service

The delivery driver was 1st class!
10 out of 10 for sure!

Absolutely useless. Was told by IKEA that I would get a call with an hour time slot. No communication at all. Did not deliver on nominated day. Tried over two days to contact both driver and Shift - no reply. Eventually got driver who was totally unhelpful and rude - “I’ve not got your delivery - my van’s empty and I’m not working tomorrow” Delivery has now vanished. Driver claimed he does not have them. IKEA can’t find them. IKEA have tried to send replacement order but some items now out of stock so need a refund. Goodness knows if I will get a refund from Shift who still have not answered. DO NOT USE SHIFT!!

My table was delivered quickly. however on closer inspection about 5 mjns after delivery i could see 2 large scratches on the table top and 1 corner damaged which were NOT there in Ikea Warrington. I had a friend with me in store and we carefully checked the table along with a member of staff before decided to purchase and I paid £299 for it. I was advised it could be delivered in a few hours., which sounded positive. I now i hadnt taken Ikeas advice for your company to deliver. There's no contact details for your company and no information on your responsibilities as delivery service who should be very careful in packing my table into your van and bringing it into my house.
No idea of booking no. as we were helped by ikea supervisor in store. Exceptionally disappointed and annoyed as dont know how to contact you. Dr Avril Howarth

If you won't answer the phone why even bother to have number!!!!!

Avoid Avoid Avoid !!!!
No costumer service!!!
They do not pay driver for completed jobs.

If I could give zero stars I would. The item hasn't been delivered.