Shift Reviews 

103
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the knowledgeable staff, noting that career coaches provide exceptionally helpful guidance, practical tips, and professional resources for job hunting. Many consumers appreciate the empathetic communication, continuous support, and personalized career advice received during their interactive sessions. Some people were dissatisfied with unexpected subscription charges, recurring credit card deductions, and confusing automated billing issues. Reviewers also mentioned that customer support responses can be very slow or completely unresponsive when seeking assistance or refunds. Additionally, a few consumers felt that certain tools provided limited value relative to the overall costs involved.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and expert... See more

Service

Users describe ambiguous interactions with service, reflecting a wide split in customer opinions. Many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a high level of disagreement among... See more

User experience

Consumers find user experience to be mixed with conflicting opinions. Many people report great interactions... See more

Payment

Reviewers highlight negative aspects of payment, expressing deep frustration with unexpected charges and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After receiving this service, I canceled it the same day. It is more focused on helping you figure out which job you want, rather than getting you to that job. The "instructor" I was chatting with ne... See more

Company replied

Rated 3 out of 5 stars

I am increasing my rating as Shift responded to my review immediately and refunded the subscription amount. The customer service was impeccable. The adverts are misleading and suggest the app conta... See more

Company replied

Rated 4 out of 5 stars

I only had one session with Ally, but she was great and is so supportive throughout what is a really challenging process in applying and interviewing for jobs. I give her 5 stars as a coach, but I did... See more

Company replied

Rated 4 out of 5 stars

I had a small issue with scheduling, and the team responded super quickly. They were friendly, helpful, and resolved it immediately. Very impressed with the support.

Company replied


Company details

  1. #16 of 16 best companies in Career Guidance Service
  2. #24 of 24 best companies in Career Coach

Written by the company

Get professional support & land your dream job effortlessly with Shift! We’re here to make your job search journey easier and more effective. With our powerful tools and expert guidance, you'll stand out, land interviews, and reach the career you’ve always wanted.


Contact info

3.1

Average

TrustScore 3 out of 5

103 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(103)

94 reviews in the last 12 months

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Rated 1 out of 5 stars

My experience with Shift Careers

Shift Careers — be very careful before subscribing

I would strongly recommend doing your research before paying for Shift Careers.

I subscribed expecting the platform to provide access to relevant job opportunities and career support. However, after subscribing, I found that there were no meaningful job opportunities available to me that matched what I was looking for.

I also did not meaningfully use the platform. After noticing the charge, I cancelled the subscription promptly and contacted their support team to request a refund.

The charge was approximately ₹10,500, which is a significant amount for me right now as I am currently between jobs. I explained this to their support team and asked them to reconsider the charge given the circumstances.

My request went through multiple people and multiple reviews. I even pointed out that Shift has made refund exceptions in other cases and has previously asked customers to contact them directly regarding their individual circumstances.

Despite all of this, they ultimately refused to refund the money.

What makes this particularly frustrating is that I subscribed because of the impression that the platform could help me find relevant opportunities. After paying, I did not find the value or opportunities I expected, and when I cancelled promptly and asked for my money back, the answer was simply no.

They have offered to let me continue using the platform until September 11, but that doesn’t really address the issue — I don’t want continued access to a service that I don’t find useful. I wanted a refund for a service I did not meaningfully use.

I’m sharing my experience so that anyone considering Shift Careers can look carefully at what they are actually getting before paying, particularly regarding the availability of relevant job opportunities and the refund policy.

I have kept the complete email correspondence, cancellation confirmation, and payment records to substantiate what I’m saying here.

This is my personal experience with Shift Careers, and I’m sharing it so others can make an informed decision.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

A very disappointing experience

A very disappointing experience. While the coaches are fine, the service is extremely basic, and the staff show no flexibility or desire to accommodate customer needs. I definitely would not recommend them.

August 3, 2026
Shift logo

Reply from Shift

Dear Pablo, thank you for the honest feedback, and we're sorry the experience fell short of what you were looking for. We're glad the coaching itself landed well, but we take your point about flexibility seriously. We'd welcome the chance to understand more and improve. Please reach out to us at contact@shift.careers so we can make the things right.

Rated 5 out of 5 stars

I found hope with shift.careers

I had an amazing experience with shift.careers. I realized I was not at fault for having little work experience or education. It was my Resumé format and LinkedIn all along. Thanks to shift.careers and Olivia who have guided me and continue to give the assistance that I needed in the areas I went wrong. I feel so much more confident in finding employment!

August 8, 2026
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Reply from Shift

Thank you for sharing this! It's wonderful to hear that the right resume format and LinkedIn approach made such a difference, and that Olivia's guidance helped you see your true potential. That boost in confidence is exactly what we hope for. Wishing you every success in landing the role you deserve!

Rated 1 out of 5 stars

Shift Carrers is a complete SCAM be aware

Shift Carrers not only is completely useless because it doesn't find any valuable opportunity but it keeps charging your credit card for months.
DO NOT use this program, I'm fighting with my credit card to get the money back.
I received confirmation that my account was canceled in June and they still charge me in August.
Don't even subscribe to ANY of those programs advertised on Instagram, they are just gimmiky way to steal money.

August 7, 2026
Unprompted review
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Reply from Shift

Dear Max, we're sorry to hear this. Please email us at contact@shift.careers with your account details, and we'll investigate the billing right away and work to resolve it for you.

Rated 1 out of 5 stars

No one cares to support me even after…

No one cares to support me even after multiple follow up on their BOT. Always a standard user replies that they have taken over the chat but no real time assistance. While taking the subscription, it was informed that they have 24/7 support which is false and no one available.

July 27, 2026
Unprompted review
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Reply from Shift

Dear Pavan, we're sorry for the frustration, and you're right to expect responsive help when you reach out. It's disappointing to hear your follow-ups didn't get the real-time support you were promised, and we'd like to put that right. Please share your details with us at contact@shift.careers so we can make the things right.

Rated 5 out of 5 stars

Wholesome discussions

Wholesome discussions , Motivational and positive presence .

August 6, 2026
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Reply from Shift

Thank you for the kind words! We're so glad you felt that positive presence, and we're grateful to have you with us.

Rated 5 out of 5 stars

High level of professionalism

High level of professionalism

August 3, 2026
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Reply from Shift

Thank you! Professionalism is at the heart of everything we do, and we're delighted it came through in your experience. We appreciate you taking the time to share this.

Rated 1 out of 5 stars

This website is such a scam

This website is such a scam. If you cancel your subscription they are not gonna refund you. Firstly they will show you some subscription options and then after the payment they will ask you to add other things and at that time they don’t show any amount. But when you click on add to cart they will deduct huge amount from your account. Same thing happened with me and when I’m asking for my refund they are saying these are against our refund policy. Such a scam website I am never gonna recommend shift careers to anyone. People are coming here to get hired not to pay you these much amount. Guy’s please don’t you this website they are doing scam with us. I lost my 10000/- INR. I believe others don’t want to do this.

July 30, 2026
Unprompted review
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Reply from Shift

Dear Khyati, we're sorry for the frustration around the charges, and we understand how upsetting unexpected costs can be. Your feedback about the checkout flow and add-on pricing is important, and we want to look into your specific charges and refund request properly. Please email us at contact@shift.careers with your account details and we'll review everything and work toward a fair resolution.

Rated 5 out of 5 stars

Above and Beyond the Call of Duty

I approached Shift with curiousity but with much needed work on my documents because I felt I had the wrong approach. Not reading much into this intention, I received a bundle of support, advice, guidance that continues to this point from Mheanry, Faye and Adrian. They have checked in, kept in contact, extended themselves Above and Beyond the Call of Duty for which I remain very grateful. I look forward with much expectation from Valerie.

July 28, 2026
Unprompted review
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Reply from Shift

Dear Mohammed, thank you for such a thoughtful review! We're moved to hear that Mheanry, Faye, and Adrian have gone above and beyond for you - that continued care is exactly what Shift is about. We can't wait to support your next steps. Wishing you every success!

Rated 1 out of 5 stars

1⭐ Worst experience

1⭐ Worst experience. I was charged ₹7,281.86 during signup and cancelled everything within 30 minutes after noticing the multiple charges. Despite not using the subscriptions, every refund request was denied. The purchase flow was misleading, and the ₹1,909 Interview Guide was never made clear to me during checkout. Support kept repeating their policy instead of resolving the issue. Please read every charge carefully before making any payment

July 22, 2026
Unprompted review
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Reply from Shift

Hi Vishnupriya S, we're sorry for the frustration around the charges, and we understand how concerning unexpected billing can be. This isn't the experience we want anyone to have, and we'd like to review your account and the specific charges you've mentioned directly. Please email us at contact@shift.careers with your details and we'll investigate and work toward a fair resolution.

Rated 1 out of 5 stars

Fraud portal..i paid for the service…

Fraud portal..i paid for the service and they just a document.completely fraud

July 16, 2026
Unprompted review
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Reply from Shift

Hi Avinash, we're sorry to hear you're unhappy, and we take claims like this seriously. Shift is a legitimate coaching service, and we'd welcome the chance to review your account and resolve any concerns directly. Please email us at contact@shift.careers and we'll look into it right away.

Rated 5 out of 5 stars

Great interaction with my coach and…

Great interaction with my coach and super helpful tools to improve my resume, cover letter and LinkedIn profile

July 13, 2026
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Reply from Shift

Thank you, Eunice! We're happy the coaching and our resume, cover letter, and LinkedIn tools are working well for you. Wishing you great success in your search!

Rated 5 out of 5 stars

Geat improvement

Detailed sharing for resume improvement is very helpful to me.

July 10, 2026
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Reply from Shift

Thank you, Gukhwa! We're so glad the detailed resume feedback made a difference for you. Best of luck with your applications!

Rated 1 out of 5 stars

Worst ever experience

Worst ever experience

July 10, 2026
Shift logo

Reply from Shift

Hi Monika, we're truly sorry your experience fell short - this isn't the standard we hold ourselves to. Please reach out to us at contact@shift.careers and we'll look into it right away.

Rated 2 out of 5 stars

This is misleading and i paid for…

This is misleading and i paid for nothing. I have expected an AI auto apply agent instead i got a day by day plan which i need to follow in my job search. I am not at all happy with this.

July 17, 2026
Unprompted review
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Reply from Shift

Hi Ancysha, thank you for the honest feedback, and we're sorry for the mismatch in expectations. Shift is built around personalized coaching and a structured plan rather than an auto-apply agent, and we understand that wasn't what you were looking for. We'd like to make this right - please email us at contact@shift.careers so we can help.

Rated 4 out of 5 stars

Team helped recreate my resume so I can…

Team helped recreate my resume so I can apply to jobs other than teaching. We both agreed I need help with technology. Great to work with and great turnaround on answers to questions.

July 10, 2026
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Reply from Shift

Ann-marie, thank you for sharing this! We loved helping you reframe your resume for a career beyond teaching, those transferable skills go further than most people realize. Wishing you every success in your applications!

Rated 4 out of 5 stars

Website is Decent but Coaching is Fantastic

I found the website only moderately useful as I already had a pretty robust CV and I personally didn't learn much from the exercises. (Others' experiences may vary.) So only 3 stars for the website. However, the job coaching session was excellent. Thanks to the advice and materials she provided, I've really upped my game and LinkedIn profile. I look forward to my second session at the end of the month.

July 10, 2026
Shift logo

Reply from Shift

Gary, thank you for the kind words! We're so glad your coach could offer help that was both accurate and uplifting.

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