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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as great quality, well-designed, and practical. Many people praise the customer service, highlighting the staff's helpfulness, efficiency, and commitment to resolving issues, with some even calling it exceptional. However, some people were dissatisfied with their orders, mentioning significant delays, unfulfilled items, or products not being as advertised. A few other people also felt that the customer service was poor, citing a lack of communication or refusal to issue refunds.

What people talk about most

Product

Clients share positive opinions on product quality and functionality. Many reviewers praise the lenses,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise the high quality of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported issues with delayed orders, lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had an issue with my 1st online purchased. When I have raised for warranty due to just then delivered damaged item, I thought at first that It would not guarantee that I’ll be receiving a response.... See more

Company replied

Rated 5 out of 5 stars

Initially, l had a few questions regarding my order, but Mara, one of the Customer Relations Specialists, clarified everything for me. She was very nice, polite, really helpful and probably en... See more

Company replied

Rated 5 out of 5 stars

Terrific customer service from ShiftCam. There was an unusual issue of Amazon sending me one entire case of product instead of one individual item. Since I’d only paid for one, Amazon told me to kee... See more

Company replied

Rated 5 out of 5 stars

Never had a bad customer service experience with Shiftcam. Always been polite and helpful. If there’s a strike against Shiftcam there’s sometimes a delay in replies. This is understandable because... See more

Company replied


4.0

Great

TrustScore 4 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Fraud! Stay far away!

TO ALL POTENTIAL CUSTOMERS STAY FAR AWAY FROM THIS COMPANY - IT'S A FRAUD!

On Thu, Nov 28, I requested the simple request of what address I should return their products, which I do not want, to. I was then told make a request in their Returns Center. I got the reply from customer service on Tuesday December 3. It's quite slow.

I returned the package. It was a very cumbersome process, with an address in Hong Kong and a phone number of some dude, you need to phone in order to deliver the package. I never heard from the company again. I don't care to do more about it, and consider the money I spend with them totally lost. TO ALL POTENTIAL CUSTOMERS STAY FAR AWAY FROM THIS COMPANY - IT'S A FRAUD!

November 28, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Rune,

Thank you for sharing your experience. We sincerely apologize for the delay in our response. We are currently receiving a high volume of inquiries, and while we strive to respond as quickly as possible, we understand how important timely communication is.

If you’re still in need of any assistance with your return, please let us know. We’d be more than happy to help resolve the issue as quickly as possible.

ShiftCam Team
The Making of Memories

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Rated 4 out of 5 stars

Really good build quality

I was very impressed with the excellent quality packaging the Lens comes in, it gives the device real protection whilst in transit. When opened, I found the Lens awkward to affix to the phone, this was made worse by having to tighten the lens bracket against the phone screen. I was very concerned about damaging/cracking the screen during this fixing. The lens is heavy and made the phone feel so unwieldy that I was concerned about dropping it or damaging the phone screen. Unfortunately, I found it didn't really add anything to my phones own camera. the Lens is well made and feels good quality, but it is more suited to a keen amateur photographer not an occasional one like me.

December 2, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Mike,

Thank you for sharing your thoughts on the LensUltra! We're glad to hear you were impressed with the build quality and packaging. 😊 We understand your concerns regarding the mounting process and the lens weight, and we appreciate your input.

We want to ensure that your experience is as enjoyable and stress-free as possible. If you need any further tips or assistance, don’t hesitate to reach out to our customer support at cs@shiftcam.com. We're here to help!

ShiftCam Team
The Making of Memories

Rated 1 out of 5 stars

Very very bad customer service

Very very bad customer service. I have emailed several times and have not received any reply.
When I try to track my order I can see that it is being sent to someone else! Very very strange. Smells like a scam. I have tried so many times to contact them and nothing. Will report to bank.

November 29, 2024
Unprompted review
Rated 4 out of 5 stars

What a fab addition to get amazing…

What a fab addition to get amazing photos on your phone camera. i am very much a novice on term of taking photos but found this lens to be very easy to use and for a great price. The lens is small enough to transport so I will always be ready to capture moments!

November 27, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Amy,

Thank you for sharing your fantastic feedback! 😊 We’re so glad to hear that the LensUltra has been an easy-to-use addition to your photography kit and that it’s helping you capture amazing moments.

If you ever need any tips or have more moments you'd like to share, feel free to reach out. Happy shooting!

ShiftCam Team
The Making of Memories

Rated 4 out of 5 stars

Good Lens

I recently got my hands on the Shiftcam LensUltra 16mm Wide Angle Lens, and I have to say, it has completely transformed my mobile photography experience. The first thing I noticed was how easy it was to attach to my smartphone; the design is user-friendly and straightforward.
Once I started using it, I was blown away by the clarity and sharpness of the images. The wide-angle perspective allows me to capture stunning landscapes and group photos without any hassle. I especially love how it minimizes distortion, which is often a concern with wide-angle lenses.
The build quality feels durable, yet it's lightweight enough to carry around without any issues. I’ve been able to unleash my creativity in ways I never thought possible with just my phone. Overall, I highly recommend the Shiftcam LensUltra 16mm Wide Angle Lens to anyone looking to take their mobile photography to the next level!

November 27, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Mike,

Thank you for sharing your amazing experience with the LensUltra 16mm Wide Angle Lens! 📸 We're thrilled to hear how much you’ve enjoyed the easy attachment, sharp image quality, and distortion-free wide-angle shots.

Your recommendation means the world to us. If you ever need assistance or have more exciting shots to share, we’d love to see them!

ShiftCam Team
The Making of Memories

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Rated 3 out of 5 stars

Fun lens accessory for your phone but a…

Fun lens accessory for your phone but a bit of a fast to use as you need to change the adapter depending on which camera you're using on the back of your phone. I think this would be more suited to somebody with a background in professional photography I found that it was often arguing with the phones internal AI and it would take a moment to focus.

Regardless of problems it was a fun accessory to play with and I'm confident that the right person could get fantastic results with it but I did not.

Very well packaged and it does explain everything on the box fairly well it's just difficult in a world where our phones have multiple cameras on the rear.

November 20, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Aaron,

Thank you for sharing your experience! We appreciate your honest feedback about using the lens with phones that have multiple rear cameras. We understand that switching adapters can be a bit of an adjustment, especially with advanced phone AI systems.

We're glad to hear that you still found the lens fun to experiment with and that the packaging and instructions were helpful. If you ever decide to explore mobile photography further or have any questions about setup or usage, feel free to reach out—we're here to help!

ShiftCam Team
The Making of Memories

Rated 5 out of 5 stars

Great quality and versatile

The ShiftCam LensUltra 16mm Wide Angle Lens is an impressive piece of gear that blends versatility with professional-grade quality. Whether you’re a seasoned photographer or a smartphone enthusiast looking to elevate your shots, this lens delivers on its promise.

Versatility

What stands out most is how adaptable this lens is. It’s compatible with a range of devices, from iPhones to Android smartphones, and even works well with cases using ShiftCam’s mounting system. The wide-angle field of view is perfect for capturing landscapes, architecture, and even group shots without distortion—a rarity for third-party lenses.

Quality

ShiftCam has clearly prioritized build quality. The lens is crafted from high-grade materials that feel durable yet lightweight. The glass elements are multi-coated, resulting in stunningly crisp and vibrant images. The sharpness across the frame is outstanding, with minimal distortion, and the attention to detail in both design and optics really shows. It feels like a professional tool rather than a gimmicky add-on.

Conclusion

Overall, the ShiftCam LensUltra 16mm Wide Angle Lens is a must-have for anyone serious about mobile photography or videography. It combines exceptional versatility with top-tier quality, making it a worthwhile investment for creative pursuits. Whether you’re capturing sprawling landscapes, creating content for social media, or simply exploring your artistic side, this lens ensures every shot is a standout.

November 25, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Tom,

Thank you for your detailed and thoughtful review! 🌄 We’re thrilled to hear how much you appreciate the versatility and professional-grade quality of the LensUltra 16mm Wide Angle Lens.

Your recognition of our design and optical precision means the world to us. If you ever have any questions or want to share some of your standout shots, feel free to reach out. Keep capturing those breathtaking scenes!

ShiftCam Team
The Making of Memories

Rated 3 out of 5 stars

Move your mobile photography to a new level

I was indeed excited when I got my new LensUltra 10x Macro Lens! The unboxing was a straightforward and the packaging showed off what the lens can do with some cool before-and-after shots, registering for warranty and making it clear how much it could up my photo game. The user guides were really easy to follow, as well as the video tutorial which was awesome for getting started right away. There’s also the added bonus of a protective case, which is perfect for keeping the lens safe. I was able to attach it to my phone which the mount that came with which was nice and easy —you simply screw it on and done, ready to go! I’d recommend the case over the mount for peace of mind and ease. Using this lens has been amazing. The details and magnification are incredible. The pictures turn out stunning. If you're into macro photography, definitely check this lens out. It’s a game-changer

November 20, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Mutembei,

Thank you for sharing your wonderful experience! We're delighted to hear how much you’ve enjoyed using the LensUltra 10x Macro Lens. It’s great to know that the unboxing process, guides, and video tutorials made setup a breeze and that the protective case adds peace of mind.

Your recommendation truly means a lot to us. If you ever have questions or want to share more stunning shots, feel free to reach out. Happy shooting!

ShiftCam Team
The Making of Memories

Rated 1 out of 5 stars

SCAMMERS

SCAMMERS, took my money and NEVER shipped my order. I've been waiting 3 months and they now won't refund me

November 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

Where to start, I have been browsing for a product of this type for while, but never managed to find myself the right lens.
This LensUltra 1.33x Anamorphic Lens is absolutely perfect for the usage I need. I am part of a small independent garage and pictures are very important for us. We wouldn’t be selling cars otherwise. I use my phone on a daily basis and always find difficult to find the right zoom or angle. With this lens, everything is actually easier but more so, to a high quality image. Highly recommend.

November 19, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Sidney,

Thank you for sharing your fantastic experience! ✨ We're thrilled to hear how the LensUltra 1.33x Anamorphic Lens has elevated your car photography and made capturing high-quality images easier for your business.

Your recommendation means a lot to us, and we’re so glad we could meet your needs. If you have any questions or need assistance, feel free to reach out anytime. Keep capturing those stunning shots!

ShiftCam Team
The Making of Memories

Rated 5 out of 5 stars

Outstanding ShiftCam Support

ShiftCam's support is without question one of the best supports I have ever received. The team was always very polite and understanding and tried very hard to solve the issue I had with their product. In addition they have also offered to send a replacement without questions asked.

November 14, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Klaus,

Thank you so much for your kind words!

We're thrilled to hear that you had a positive experience with our support team. Providing excellent products and service and ensuring the satisfaction of our customers is our top priority, and we’re glad we could assist you.

If you ever need anything else, don’t hesitate to reach out. We appreciate your trust in ShiftCam!

ShiftCam Team
The Making of Memories

Rated 4 out of 5 stars

I know hardly anything about…

I know hardly anything about cameras/lenses much less camera’s or lenses that you attach to a phone. I purchased my iPhone 15 ProMax because I thought I was getting the best camera and lens experience until I heard about Shiftcam Lensultra. I purchased the Shiftcam Lens Ultra 60mm Telephoto Lens. You need to purchase a phone case for the lens to be mounted on or a universal mount that goes over the phone and you tighten the locking lens system and screw the lens in. There is a video to watch that shows how to set up your phone to use the lens. That part is really easy and it shows you how to align your phone to use the camera and new lens. That part is really easy and your sign up for your lifetime warranty at the end of the video. One thing that I didn’t like and surprised me was the recommendations of apps to improve experience and most of it are free to download but cost weekly or monthly.

November 7, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Jill,

Thank you for your thoughtful review!

We're so glad to hear that you're enjoying your ShiftCam LensUltra 60mm Telephoto Lens and found the setup process easy to follow.

We appreciate your feedback on the app recommendations. While some apps offer premium features, please note that you can still use your native camera app with the LensUltra 60mm Telephoto without the need for additional downloads. The native camera app works seamlessly with our lenses to capture amazing photos.

If you have any other questions or need further assistance, don’t hesitate to reach out. We’re here to help!

ShiftCam Team
The Making of Memories

Rated 1 out of 5 stars

Extremely poor customer service 15/12/24 - Still no sign of my order after 3 months of waiting.

Order #SC-GL82081 - Extremely poor service

I placed my order on the 16 September and as at today 7 November it still has not shipped. When I placed my order full payment was taken and the company has sat on my money ever since. I have asked for a full refund and escalated but have been told that you can only cancel in the first seven days. This is not an acceptable level of customer service.

20/11/24 - Still no sign of my order and refuse to refund even though they have not met their contractual obligations. Not good enough

02/01/25 - Still no sign of my order or any response to my recent email. Such poor service.

September 17, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Craig,

Thank you for sharing your concerns!

We apologize for the delay in shipping your order and understand the frustration this has caused. Our team has been working hard to ensure the new Camera Cases meet our quality standards, which has taken a bit longer than anticipated. As of the latest update from the team, we expect to begin shipping the iPhone 16 series Camera Case pre-orders by late November.

We appreciate your patience and understanding during this time. If there’s anything further we can assist with or if you have additional questions, please feel free to reach out to our customer support directly at cs@shiftcam.com.

Thank you for bearing with us.

ShiftCam Team
The Making of Memories

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Rated 5 out of 5 stars

Pleasantly surprised!

I am not a photographer, but I was excited at the prospect of trying out the ShiftCam Ultra Wide Angle Lens. Installing the lens did take a bit of extra time, but it is not a lens for candid photos. The photos I did take using the wide angle lens surprised me at the difference between that and my regular phone’s lens. The quality and difference between the two photos was remarkable! I highly recommend this product for photographers as well as amateur photographers.

October 28, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Luella,

Thank you so much for sharing your experience with the LensUltra 16mm Wide Angle! We’re thrilled to hear that it exceeded your expectations and made a noticeable difference in your photos.

We designed our lenses to elevate mobile photography for everyone, and it’s great to know they’re delivering that impact. Your recommendation means so much to us! If you ever need assistance, please do not hesitate to contact us!

Happy shooting! 📸

ShiftCam Team
The Making of Memories

Rated 5 out of 5 stars

My Shiftcam Snap Grip shutter button…

My Shiftcam Snap Grip shutter button quit working. I opened a warranty submission and my support agent Florianne helped me through the process. In the end out of goodwill they decided to send me a replacement. I can’t thank them enough!

October 21, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Brad,

Thank you for sharing your positive experience!

We're thrilled to hear that our customer support team provided you with excellent support and that we could assist you with a replacement for your SnapGrip. Your satisfaction is our priority, and we appreciate your understanding throughout the process. If you have any more questions or need assistance in the future, don't hesitate to reach out.

Happy shooting! 📸

ShiftCam Team
The Making of Memories

Rated 4 out of 5 stars

Good customer service

I wanted to het the shiftlens since the 1st time i saw thier advert. So i ordered recently. But i found out the item im ordering was a pre order item ad i need it for my December holiday. Im afraid i might not get it on time so i decided to cancel my order and ask for refund. At 1st, i didn’t expect they will cancel my order my the customer service, Ariana who has been helping me the process really help me alot. Even tough i cancel my order, i will definitely order from them in the near future. I really like how they treat me.

October 24, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Afzan,

Thank you for taking the time to share your experience!

We're glad to hear that our customer support team was able to assist you effectively with your order cancellation request. Your satisfaction is our top priority, and we appreciate your understanding regarding the pre-order situation.

We look forward to serving you in the future, and we hope you have a wonderful December holiday! 😊

ShiftCam Team
The Making of Memories

Rated 5 out of 5 stars

Good quality lenses


My thoughts on the Shiftcam lenses as a retired professional photographer. I have no connection to Shiftcam

I purchased three lenses 18mm, 60mm, 75mm macro plus the universal adapter

Short version, communication from Shiftcam was good, they replied to my emails and answered my questions quickly.

The metal and glass lenses are high quality and Image quality is very good.

The metal universal adapter works well on different Smartphones.

I recommend them based on my experience using them.

The long version.

I did some research on smartphone lenses including an email conversation with Shiftcam, they responded quickly and helpfully and based on that conversation I ordered three lenses the18mm, 60mm, 75mm macro plus the universal adapter.

First impression when the lenses arrived a few days later was that the packaging was very well made. Later I found that I could stand on a box without crushing it.

Inside the packaging the lenses were well protected and I was pleased to see that it included a lens cloth and brush. The lenses came in a small pouch which included a metal carabiner that had the focal length embossed on it.

The metal and glass lenses feel solid with some heft to them, these feel like high quality lenses IMO. Testing the lenses on a variety of Smartphones using the metal universal adapter worked well. I was pleased with the image quality from these lenses

I think that adding a grip to a phone will also help

I have now sold all of my camera equipment as a smartphone and these lenses suit my needs.

Next to go will be my massive camera backpacks to be replaced by something much smaller.

September 26, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Mark,

Thank you for taking the time to share your feedback! We’re thrilled to hear that you're impressed with the quality of our lenses and that our customer service was able to assist you effectively.

We're excited to support you on your smartphone photography journey. If you have any more thoughts or need assistance in the future, feel free to reach out. Happy shooting!

ShiftCam Team
The Making of Memories

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Rated 5 out of 5 stars

The replies to my emails have been…quick and good

The replies to my emails have been quick and very informative and products are great and simple to use and make my phone better at taking photos
So big thanks to Shannah

October 10, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Alan,

Thank you for taking the time to share your experience! We’re glad to know that you’ve had a positive experience with our customer support and that our products are enhancing your phone photography.

If you have any further questions or need assistance, don’t hesitate to reach out. Happy shooting! 📸

ShiftCam Team
The Making of Memories

Rated 5 out of 5 stars

Great customer service and love my SnapGrip.

I love this product despite a small issue with it, which is being resolved now thanks to customer service rep, Ariana. She has been friendly and professional throughout our interactions and is an asset to the company.

October 9, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Jess,

Thank you for your kind words! We're thrilled to hear that you're enjoying your SnapGrip and that our customer support team has been able to assist you. Your feedback means a lot to us, and we’re glad we could resolve the issue for you.

If you need further assistance or questions in the future, please do not hesitate to contact us!

ShiftCam Team
The Making of Memories

Rated 5 out of 5 stars

The experience of using the product

The experience of using the product in the field is amazing, easy to use and comfortable to wear. On the other hand, the service is excellent due to the prompt response and the solution to my concerns. Thank you.

June 8, 2024
Unprompted review
ShiftCam logo

Reply from ShiftCam

Hi Juan,

Thank you for taking the time to share your experience.

We're delighted to hear that you found the product both easy to use and comfortable, and that our support team was able to promptly address your concerns. Your satisfaction is important to us, feel free to contact us any time if you need assistance. Happy shooting!

ShiftCam Team
The Making of Memories

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