Shindefender Reviews 

162
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were unhappy with their experience overall. People frequently complained about extremely slow deliveries, missing items, and heavily delayed orders that took several months to finally arrive at their homes. Consumers also noted that customer support was completely unhelpful, unresponsive, and extremely difficult to reach when trying to resolve urgent order issues. However, some reviewers were happy with the product, mentioning that their children truly loved the comfortable fit and practical design. A few other people also felt that the shin guards stayed securely in place and noticeably improved overall comfort during soccer games. Reviewers additionally pointed out that shipping times were often much longer than expected, though the items themselves worked well.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a wide split in customer satisfaction. While... See more

Quality

Consumers find quality to be ambiguous, with highly mixed reactions regarding materials and durability. While... See more

Order

Reviewers highlight deep frustration with the order process. Consumers consistently report that goods never... See more

Delivery service

Clients share negative opinions on delivery service, expressing frustration over extended shipping delays and... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting widespread frustration and unhelpful... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Took forever to come. When they did arrive, the shin defenders were so disappointing - the padding is cheap and thin, and the elastic around the top is tight and uncomfortable, to the point that my ki... See more

Rated 2 out of 5 stars

When I Googled 'kids shin pads UK' this company popped up, very slick looking website and various marketing statements about how great the shin defender is. I fell for it, nowhere did it show this... See more

Rated 2 out of 5 stars

Have tried to order, but this magical discount keeps adding more money, £29 for the pads £1 postal protection £.49 post Remove the protection and post goes up to £2, an increase On the order p... See more

Rated 2 out of 5 stars

I ordered two pairs. However, Shindefender only sent me one of them. This was weeks after waiting for the delivery. I complained and they ignored me. I followed up and they finally 'agreed' to look... See more


Company details

  1. Sporting Goods Store

Written by the company

We offer innovative shin guards that combine advanced protection with modern design, ensuring top performance and safety for every athlete.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

162 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.4

All reviews

(162)

71 reviews in the last 12 months

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Rated 1 out of 5 stars

Dangerous and don’t appear to be tested.

Shin guards in the UK and Europe should have passed EN/BS 13061. These don’t. Marketing nonsense sold on Insta and Facebook. Website full of “Reviews by Mum” etc. These pads look OK for training in but definitely won’t let my 10 year old wear for matches.

I have ticked the box to allow ShinDefender to respond to this. I’m willing to bet they won’t as no argument to be had if they don’t have BS 13061.

December 27, 2024
Unprompted review
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Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish. When they finally arrived they were absolute cheap rubbish. Stick to normal shin pads with the brand names you know. Look like they cost about £1 to make.

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, scam, scam, avoid, avoid, avoid.
I ordered from this company a month ago. The website looked legit. However the shin guards never turned up.
When I looked at the tracking, I first became suspicious as the carrier is one I never heard of. When I clicked on tracking - all it says in repeat about 20 times;
Arrived at sort facility.
Departed sort facility.
As with other people here, I now see I got no order number with my order confirmation.
I e-mailed them and they replied with the tracking number - which just tracks to " arrived at sort facility" " departed sort facility" again and again. I am now opening a dispute to get refund from the bank. Do not order from this fake website.

November 23, 2024
Unprompted review
Rated 1 out of 5 stars

Another scam?

Ordered shin guards we thought in time for Xmas but they have still not arrived. Looks as though it's a scam.

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

This company is in China.

This company is in China and will not deliver in the time stated its been 9 days and still haven't received them. Will update when/if they arrive.
Update - Ordered 9th Dec arrived 21st Dec. Product looks ok don't know how long it will last.

December 18, 2024
Unprompted review
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Rated 1 out of 5 stars

Are not shipped from UK

Are not shipped from UK, so do not arrive in the advertised time scale. It's 4-6 working days, but only once they arrive in the country! Did not even arrive initially, but my correspondence was ignored. Has eventually turned up, too late for the intended occasion, and they are like cut off leggings with foam in. Return address is in China despite UK address on packaging. Do not recommend.

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

No order confirmation or order number sent…

No order confirmation or order number sent. When queried by email they take days to respond and then say they cannot trace the order without order number.
Even after sending proof of payment they still deny my order claiming it was ordered via an ebay company and not them. After numerous emails the product eventually arrived well outside their quoted delivery time and is of the poorest quality and can be bought elsewhere at a a fraction of the cost. Return costs to China have to be paid if you want a refund.
Avoid this company at all costs. Wish I had read Trustpilot reviews. So many 1 star reviews.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

I’m only giving 1 star as I can’t not…

I’m only giving 1 star as I can’t not award any stars. Please just stay clear of buying anything, it’s cheap, badly made and overpriced. It’s shipped from china, does not arrive in 6 days like they claim (my order took 2 weeks) and if it doesn’t fit when you finally receive it, you have to pay the return shipping back to china. Please don’t waste your hard earned money on this company.

December 14, 2024
Unprompted review
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Rated 1 out of 5 stars

Do not buy

Do not buy, these products are not fit for purpose. When I requested a 100% refund they offered me 25%. I have had to claim back through my bank.

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY - SCAM

Absolutely disgusted with this company. Clearly a scam as it said delivery between 4 and 6 days and still after 30 days I haven't received these. Tried to contact these people but just told they are on their way. Tried to cancel but said they can't. Having to claim back through credit card. DO NOT USE THIS COMPANY!!!

November 28, 2024
Unprompted review
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Rated 1 out of 5 stars

Never arrived

Never arrived. Said free uk shipping 4-6 days. I chose the more expensive option, expecting them to be here sooner. Not only have they not been here sooner they've never arrived. Absolute scam and to top it off when I try contact them they just send back "they are on the way way" they respond to that even without an order number, would love to know how they know that with no details beyond my name. Expensive scam

October 20, 2024
Unprompted review
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