Shine Reviews 

7,822
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

UPDATES.05.2023 at 14:15 ,of course she called me at at 14:26 , THANKS TO MANAGER THAT REALLY ACTING IN PROFESIONAL WAY I hope that you will continue like that NO ONE HAVE TO BE DISCRIMINATE OR GE... See more

Company replied

Rated 5 out of 5 stars

I have been a client of Shine bank since the month of May 2023. I am very much satisfied with their services and the most important thing for me is that all the advisors speak English. This is somethi... See more

Rated 5 out of 5 stars

Just had a bodywork repair done by them on my car..forgot the operators name but he was brilliant..Great repair & bodywork looks good as new..I'm extremely satisfied & would highly recommend this comp... See more

Company replied

Rated 5 out of 5 stars

My experience with Shine was amazing. I registered for a micro company previous month and it went as smooth as possible. And the support was amazing. I had the pleasure to talk with 2 support age... See more

Company details

  1. Bank
  2. also in
  3. Bookkeeping Service
  4. Business to Business Service
  5. Financial Institution
  6. Payment Service
  7. Private Sector Bank

About Shine

Written by the company

Le compte pro qui simplifie le quotidien des entreprises et des indépendants.

Shine propose un compte pro responsable et 100% en ligne, véritable copilote bancaire et administratif pour les entreprises, TPE, PME, startups, les indépendants, les professions libérales, les artisans et les freelances.

Grâce à Shine, plus de 120 000 entreprises, professionnels et freelances profitent d'une expérience bancaire simplifiée et peuvent se concentrer sur ce qui compte vraiment : leur réussite. 🚀

"Le kit de survie administratif des entrepreneurs et des indépendants" - FORBES

"Une tarification simple et transparente qui contraste avec celle des établissements traditionnels." - LE FIGARO

Élu Service Client de l'Année 2026* dans la catégorie Banque en ligne pour entreprises

Written by the company

Disponible 7j/7 avec un service client 100% basé en France
L’essentiel pour nous reste l’humain et la relation que nous créons aux côtés de nos clients. <br /><br /> Nous sommes fiers que notre service client ait été récompensé 3 années consécutives au concours Élu Service Client de l'Année. <br /><br /> Vous aussi, rejoignez nos 120 000 clients et profitez du meilleur des services bancaires sans perdre l'accompagnement humain d'une banque traditionnelle ! <br /><br /> <em>* Catégorie Banque en ligne pour entreprises – Étude BVA Xsight – Viséo CI – Plus d’infos sur escda.fr</em>

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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Replied to 5% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(7,822)

1,838 reviews in the last 12 months

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Rated 5 out of 5 stars

Shine is shining.

Reactivity and good design.

August 27, 2021
Unprompted review
Shine logo

Reply from Shine

Good afternoon Joséphine,

Thanks a lot for your review 😊

Have a lovely day,
Franck from Shine ☀️

Rated 5 out of 5 stars

Simple and quick

Simple and quick - thank you. I feel it's superb value for money

August 19, 2021
Unprompted review
Shine logo

Reply from Shine

Good morning Natalie,

Thanks a lot for your advice 😊
Do not hesitate to contact us on feedback@shine.fr if you need any help.

Have a great day,
Franck from Shine ☀️

Rated 5 out of 5 stars

Simple and efficient

The subscription was very fast and easy, can't wait to use the different functions

August 5, 2021
Unprompted review
Shine logo

Reply from Shine

Good morning Laetitia,

Thanks a lot for taking time to write us. We are glad you are pleased with our app !

Feel free to contact us for any question via feedback@shine.fr

Best,
Lou from Shine ☀️

Rated 5 out of 5 stars

Perfect very satisfied

May 21, 2021
Unprompted review
Shine logo

Reply from Shine

Good morning,

Thanks a lot for your review, I am happy Shine fills your needs 😍

Take care,
Lou from Shine 💫

Rated 5 out of 5 stars

Application au Top et Service client très réactif

Service client très réactif. Application user friendly avec des composants très utiles comme association des factures aux lignes d’opérations bancaires. De même pour la possibilité d’effectuer un export pour mon comptable.
J’apprécie aussi les notifications instantanées des paiements et la possibilité d’émettre des factures aux clients depuis mon compte Shine.

April 3, 2021
Unprompted review
Shine logo

Reply from Shine

Bonjour Abdellah,

Merci de nous avoir fait part de votre retour.
N'hésitez pas à nous faire part de toutes vos suggestions sur feedback@shine.fr, nous sommes à votre écoute 😊

Belle journée à vous,
Lou de Shine 💙

Rated 5 out of 5 stars

Simple et efficace

Inscription relativement simple. Retour très rapide des équipes Shine lorsqu'on a des questions. Simple à utiliser au quotidien.

February 22, 2021
Unprompted review
Shine logo

Reply from Shine

Hello Priscille,

Mille mercis pour votre retour, je suis heureuse que Shine vous aide au quotidien 🥰

A très bientôt
Lou de Shine

Rated 1 out of 5 stars

Déplorable le service client SHINE.

Déplorable le service client SHINE.

Suite à la création d'une entreprise il y a un mois, j'ai ouvert un compte en ligne shine, et alimenté celui-ci.

Alors que des transactions étaient en cours type virement pour des fournisseurs, mon compte a été brutalement bloqué.

La raison Shine me demande de leur communiquer ma dernière attestation URSSAF, je pensais pourtant avoir à faire à des experts.

Je ne comprends pas déjà cette procédure et ces méthodes de bloquer un compte ainsi que toutes les opérations en cours, car on parle là bien de compte pro.

Ensuite les experts de Shine devraient se former un peu plus aux formalités de création d'une entreprise, en effet les services URSSAF ne sont disponibles qu'à partir de l'embauche du premier salarié, et la création d'un compte URSSAF intervient que 4 à 6 semaines ensuite après cette embauche, en cette période de covit des délais sont certainement rallongés, sachant que nous venons de faire tout récemment nos déclarations préalable à l'embauche.

Comment osez-vous donc bloquer un compte pro, en exigeant une attestation URSSAF pour une société qui vient d'être créé.

j'avais été pourtant était emballé dans un premier temps par cette banque en ligne mais là je suis totalement déçu avec, des fonds de plusieurs milliers d'euros bloqués.

Je ne peux que constater l'amateurisme de #Shine d'autant plus qui n'existe aucun numéro de téléphone pour les contacter.

Deplorable SHINE customer service.

Following the creation of a company a month ago, I opened an online shine account, and funded it.

While transactions were in progress such as wire transfers for suppliers, my account was brutally blocked.

Reason Shine asks me to communicate to them my last URSSAF certificate, I thought, however, that I had to deal with experts.

I do not already understand this procedure and these methods of blocking an account and all operations in progress, because we are talking about pro account.

Then Shine's experts should be trained a little more in the formalities of setting up a business, in fact URSSAF services are only available from the hiring of the first employee, and the creation of a URSSAF account occurs 4 to 6 weeks after this hiring, in this period of covit times are certainly extended, knowing that we have just made our declarations very recently before hiring.

How dare you therefore block a professional account, by requiring a URSSAF certificate for a company that has just been created.

I had however been excited at first by this online bank but there I am totally disappointed with, funds of several thousand euros blocked.

I can only note the amateurism of #Shine all the more since there is no phone number to contact them.

July 16, 2020
Unprompted review

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