Shinysmileveneers Reviews 

2,782
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,094 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, noting how the veneers fit perfectly and significantly boost their confidence, enabling them to smile naturally. Many people praise the exceptional customer service, describing staff as professional, knowledgeable, and very helpful, providing prompt responses and clear guidance. However, some customers also noted challenges with the impression process, mentioning that it often took multiple attempts for approval and that requirements were not always clear. A few other people experienced issues with veneer durability or fit, and some reviewers reported difficulties with customer support concerning remakes or refunds.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with the veneers' ability to... See more

Customer service

Users describe positive interactions with customer service, highlighting the staff's professionalism,... See more

User experience

People report positive experiences with the user experience, often describing the process as easy, smooth,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with how well their... See more

Service

Reviewers mention positive feedback about service, highlighting the professional and helpful support received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been really happy with my Shiny Smile Veneers. They’ve given me a smile I feel proud to show, and I’m much more confident and less self-conscious about my appearance. I actually enjoy smiling in... See more

Rated 5 out of 5 stars

SHINYSMILES veneers along with, 'CLEO' provided me an (A#1) professional, knowledgeable and punctual customer service. Entire process was as their 'valid/actual' website SHINYSMILES stated.... See more

Rated 5 out of 5 stars

They reply fast , they answer when you call. They update you on your questions. I paid for two week shipping I’m currently waiting to receive them . Will update once I get my vaneers

Rated 5 out of 5 stars

The communication was excellent! I knew when everything was being shipped and had all the information I needed to know to make the impressions here at home. Update: I received the veneers and they f... See more


Company details

  1. Health & Medical

Written by the company

Shiny Smile Veneers are natural looking, custom made removable dental veneers that fit perfectly over your teeth to help improve your smile. Meticulously crafted using modern technology and good old-fashioned attention to detail, Shiny Smile Veneers will give you the perfect smile you’ve always dreamed of. Our top quality removable veneers help improve the color, shape, size, length, and misalignment of teeth that compromise the overall beauty and precision of your smile.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 93% of negative reviews

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4.6

All reviews

(2,782)

2,071 reviews in the last 12 months

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Rated 4 out of 5 stars

My second pair of veneers

Well this is my second pair of veneers and my first was from another company. My first set lasted about two years and the top cracked so they were lose but I still wore them. This set from Shiny Smile the bottom veneer didn’t fit because they wouldn’t snap on my teeth so I had to remake my bottom veneer. I just received word back saying they received the new mold and I have to wait three to five weeks before I get them back. I would have thought that they would prioritize mine over others so the turn around would be less than 3 to 5 weeks. So I can’t speak on how they fit and feel because of the bottom veneer didn’t fit.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Their customer service is fantastic

Their customer service is fantastic! I told them my fears of certain things and they explained and reassured me to work it out. They explain everything several different ways to make everything seem less as possible. Highly recommend!!!!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

The experience that I’ve had was Shiney…

The experience that I’ve had was Shiney Smile veneers is really really incredible. They just got back to me and really made me feel better and put me at ease about my concerns now I haven’t received the veneers yet but up to this point in time I can only think that the rest will just be outstanding.

July 28, 2026
Unprompted review
Rated 4 out of 5 stars

I had difficulties at the beginning…

I had difficulties at the beginning with chkng on my order. After 6-8 weeks finally got it worked out. I’m giving this review 4 stars bcs of initial issues and I haven’t received them yet. Hopefully I won’t have to change this to below 4 stars.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

They make this easy!

The process of getting this product has been absolutely top-notch. The website was very easy to navigate, and the purchasing process was as smooth as can be. I was initially nervous about making errors while using the product, but the instructions were perfectly outlined and made the whole process incredibly simple. Highly recommend!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

The team at Shineysmile has been so…

The team at Shineysmile has been so helpful and supportive on the path of making my new smile. The veneers turned out to be way more comfortable than I ever anticipated and any questions or corrections were done immediately and with close support. These folks are the real deal because I've had many people notice and compliment the new look...something I'm not comfortable dealing with or have had a lot of experience with. Let's just say this has been the best thing I've done to take care of ME in a long time and it couldn't have been more satisfying.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Throughout the entire process excellent communication

Throughout the entire process, the customer service was excellent and timely. Nothing worse than not being able to reach someone on such an important rush order, there are real people and real results fast. Thank you to duo and the staff I appreciate the quick responses and the excellent communication unparalleled instructions as well made simple. Jeff

July 27, 2026
Unprompted review
Rated 4 out of 5 stars

I can only review the impressions…

I can only review the impressions process as I have not received my veneers as of yet. It took me 4 tries to get my impressions done correctly . I highly recommend watching the how to video very carefully and watch it many times so this won't happen to you. I finally got it right and am now waiting for my veneers to arrive. Customer service was very helpful and gave me a lot of advice on getting my impressions done correctly and sent me new kits quickly. I can't wait to get my completed veneers!!

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

This company is an absolute scam. Avoid at all costs

I placed an order back in September 2025, and I am still empty-handed nearly a year later. They trap you in an endless, agonizing cycle of taking dental impressions that they repeatedly fail and reject.
The worst part is the completely deceptive communication. I participated in two separate video appointments where their staff specifically looked at my molds and told me they were "perfect" and approved. Based on their explicit approval, I paid money out of pocket to ship the impressions to their lab. Once the lab received them, they completely reversed their stance, rejected the molds, and demanded I start over.
After nearly a year of compliance, patience, and zero product, I requested a refund. Instead of returning my money, they are actively refusing to issue a refund and are trying to force me onto phone calls to trap me in the same loop. They take your money upfront, fail to deliver any product, force you to cover shipping for their mistakes, and then pocket your cash. If you Google them and look on Reddit, you will see countless accounts of people who have had the same experience of not receiving a product after multiple attempts and never receiving a refund from the company.

May 28, 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Faiza,

We’re genuinely sorry that the impression process has taken so long and left you feeling that you have neither the product nor a clear resolution.

We maintain strict impression standards because even small distortions, drag marks, or missing gumline details can significantly affect the fit, comfort, durability, and appearance of the finished veneers. Approving impressions that do not meet the lab’s requirements could result in an unusable product and create even more frustration.

We would also like to clarify that our email records do not show the impressions being confirmed as “perfect.” Following the specialist appointment, slight drag marks were identified, and guidance was provided regarding the areas that needed improvement before the molds could receive final lab approval.

At this time, our specialists have not determined that your natural teeth are structurally incompatible with the veneers. It would not be in our interest, or yours, to knowingly continue the process if you were not a suitable candidate. Doing so would only lead to a poor result, further frustration, and an outcome we would be responsible for addressing. Our goal is simply to help you complete the process safely and receive a properly fitting product.

That said, we completely understand that repeating impressions for this long has been exhausting, and we do not want the matter to continue dragging on.

A supervisor from our Escalations Department has already attempted to contact you directly to review the impression attempts, specialist appointments, shipping expense, and the available resolution options. They will continue reaching out until they are able to connect with you.

Please respond to their email so they can assist you personally and work toward the fairest possible resolution.

Rated 5 out of 5 stars

Very pleased with my results!

My husband was very nervous to try shinysmile but he finally decided to take the plunge and I'm SO glad he did! The process for making the teeth molds was very easy and he received his new smile within a few weeks! He is very pleased with how his shinysmileveneers look! He has gotten his confidence back and smiles in public again. Thank you!!!

May 11, 2026
Unprompted review
Rated 4 out of 5 stars

Good job Shiny Smile Veneers .

Shiny Smile Veneers is a trustworthy company. They handle the entire online process professionally, efficiently, and very quickly.
In my case, I had some difficulty taking the impression of my upper teeth. I had to redo it seven times before it was accepted. If possible, I would suggest that the company consider offering an option for customers to have their dental impressions taken professionally instead of having to do it themselves.
Thank you.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Part 1 of my new smile

Ok to start, I was really reluctant to spend money on something I wasn’t really sure about but my teeth have given me low confidence. Mind you, they are not horrible but they’re not real great. I have missing teeth and crooked teeth. So, I took a chance. First they send you a mold kit with very detailed instructions. I followed everything to the letter. Sent the molds and they were tracked the whole way. I was then informed my lower impressions were accepted but my uppers were denied and I had to buy another kit for $22. Ok, yes that pissed me off and I may have said or texted a few choice words. They were so nice and unbelievably professional. So I paid the $22, waited for package, sent 4 molds and hoped that would be good. Well in the meantime my lowers came in. Holy crap did they look good! Not only that, they fit snug. So snug that it took a bit to get them off. So let me tell you…. So far Iam really really happy. Then I found out 1 of my 4 molds made the cut and they are working on them now. If they look as good as the lowers I cannot tell you what a game changer that will be. I will update my review with pics once the uppers come in. But so far I give this company and the people that had to deal with me 5 golden stars! Thank you all.

July 25, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible warranty service

I went with shiney smile to use until i can get implants. Got the top set to try before i ordered the bottoms. I got them due to there warranty. They say you can eat soft foods with them. But that messed up mine with chilli. And i have been waiting over three months for the replacements. When it took 4 weeks ti get the originals. So, i do not recommend them. The warranty service is horrible.

July 25, 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Mike,

We’re genuinely sorry that your warranty experience has taken far longer than expected and left you feeling unsupported.

Our care guidance does state that certain soft foods may be eaten while wearing the veneers. Once you reported the issue, your replacement was approved under the warranty and submitted for manufacturing.

The standard manufacturing timeframe is approximately 3 to 5 weeks, but we can see that your remake exceeded that timeframe because of an unexpected production setback. We sincerely apologize for the additional delay. Your order has now been prioritized for completion, and once it is finished, it will be sent using overnight shipping so it reaches you as quickly as possible.

A supervisor from our Escalations Department has also attempted to contact you personally to review the delay and make sure you are properly taken care of, but unfortunately has not yet been able to reach you.

Please respond to their email or call when you are available. We understand how frustrating this has been, and we remain committed to completing the approved replacement and bringing the matter to a proper resolution.

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