Amazon Reviews 

735
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, most reviewers were let down by their experience overall. Customers frequently report significant issues with delivery services, including parcels left in exposed locations without a doorbell ring or knock, and items delivered to incorrect addresses. Many also experienced problems with tracking, delayed deliveries, and orders not arriving as expected, even with faster options. Reviewers often found it difficult to resolve these issues, citing unhelpful customer service and ignored delivery instructions. Furthermore, many customers expressed frustration with driver conduct, noting issues with driving, ignored recipients, and a general lack of package care. People felt the service had significantly declined, becoming unreliable and leading some to avoid using it or instructing others not to use their shipping.

What people talk about most

Delivery service

Consumers find delivery service to be consistently poor, with many reporting failed deliveries and packages... See more

Service

People report negative experiences with service, with many reviewers describing it as consistently poor,... See more

Product

Users describe negative interactions with product quality and delivery, with many reporting issues like fake... See more

Order

Customers had negative experiences with order fulfillment, frequently reporting issues such as delayed or... See more

Staff

Reviewers highlight significant dissatisfaction with staff, particularly delivery personnel, who are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

1) Sneak up to front door, dump parcel, take photo, don't ring doorbell or ever look back 🏃🏽 2) Discover my parcel outside by chance. 3) Send delivery notification through 1hr 50 mins... See more

Rated 1 out of 5 stars

Delivery driver dumped parcel on plant pot outside front door and didn't even knock before taking pic of door and walking off. When challenged he lied through his teeth about knocking the door - even... See more

Rated 1 out of 5 stars

Amazon have delivered my last 4 deliveries to different wrong addresses. I ordered today, gave specific delivery instructions which have been ignored, again. It has taken me 2 hours each time over 5... See more

Rated 1 out of 5 stars

Amazon delivery drivers are probably the very worst menace on the roads in my local area. I have seen posts regarding the lack of due care shown by Amazon drivers many times via social media. Today I... See more


1.2

Bad

TrustScore 1 out of 5

735 reviews

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1-star

No recent history of asking for reviews

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1.2

All reviews

(735)

225 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst delivery company

Worst delivery company, I thought Evri was bad they said they tried to deliver my parcel yesterday. No, they didn’t. They lied. They’re not on the ring doorbell. Not the first time this has happened and Amazon couldn’t give a monkeys never again.

June 3, 2026
Unprompted review
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Rated 1 out of 5 stars

Lost delivery and lies from Amazon

I received notification that my parcel had been delivered, accompanied by a photo that looked like an office but was no building that I know of, and certainly not my building. Half an hour later I received further notification that delivery had been attempted but nobody was home, which is a downright lie (not the first time this has happened) as I was home all day. As Amazon was delivering on behalf of a third party, the other company would only refund the postage I had paid for express delivery, but I have lost the money I paid for the items. Despicable, disgusting lack of service from Amazon

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Amazon Shipping have lost two separate…

Amazon Shipping have lost two separate items from two different sellers in the space of 7 days. It's actually beyond belief how they are this bad? One lost parcel I can live with, but two back to back is ridiculous. Why do companies use them?

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

On 3 separate occasions my protein…

On 3 separate occasions my protein works parcels were delivered to the wrong address - the same one every time. The delivery driver is not able to put the full postcode on their maps? Waste of time for myself and the company.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Just received a message saying that the…

Just received a message saying that the order was refused by me! No one knocked on our door and the camera shows no attempted delivery at our door. Why do Amazon drivers lie when they're too stupid to read a satnav? Paid extra for early delivery, that won't happen again. We'll be using ebay from now on and the good ol' Royal Mail.

May 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Driver dumped the package at the front…

Driver dumped the package at the front door next to the main road ,never bothered to knock just dumped the package took a picture and left, couldn't even think of putting it in a secure place as we have secure places or even put inside the bin,never received the packages dissapointed and feel scammed

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Totally untrustworthy

Totally untrustworthy! I wish eBay sellers would stop using this delivery service. Twice now our favourite sellers have chosen to ship via Amazon shipping and both times our parcels have been delivered to a farm that's not us! First time the driver was caught on cctv placing the packages back into his van after photographing them. A week later we were told they had been stolen. Second time, the same driver, delivered the parcels to the wrong address again, despite being told the first time exactly where we live! We are on the map, impossible to miss, yet again he couldn't care less. Thankfully this time our neighbour insisted on keeping the parcel and driving it to us himself! Oddly, Amazon orders arrive here via the same company!

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible! Requested my delivery be delivered on a specific date only to receive a message to say there was an issue with an attempted delivery, only no attempt was made as I was home. Called customer service no help whatsoever as they can't contact the driver!

May 17, 2026
Unprompted review
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Rated 1 out of 5 stars

UNSAFE- In their own words

I just leave this direct quote from AMAZON SHIPPING email after I told their robot that my parcel was NOT delivered to my address as their email said, and clearly stated I checked everywhere with my neighbours and the SENDER (who I trust as they never fail).

Please pay attention to the 4TH paragraph, that part about their drivers contacts and photographs of delivery. It loos like they don't even know who delivers what (do they have security clearance I wonder) and they do not care. Our parcels could be stolen and AMAZON doesn't not care, just gaslights.

ION the SENDER has just posted a replacement and I hope it is not via A.S.

"" Thank you for reaching out to Amazon Shipping.

I am sorry to hear that you still have not received your package with Tracking ID: UK------ even though the tracking says it has been delivered.

The tracking shows that your order was delivered to the correct address you provided. We kindly ask that you check any secure locations or with your neighbors, if applicable, to see if they received the package on your behalf.

Unfortunately, no delivery photo was taken, as we don't photograph every delivery. We're unable to contact the drivers for additional information since we don't have access to their contact details.

However, if you've thoroughly checked and still can't locate the package, you can reach out to--(the original sender)--- who will be able to assist you with either a replacement or refund. I'd suggest waiting about 48 hours from the delivery confirmation, as packages sometimes appear during that window.

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

I would give zero stars if it were…

I would give zero stars if it were possible.We were given a delivery date via text from Amazon Shipping that our parcel was out for delivery and a timeslot of between 13-15 and 15-15 on Thursday 30th April,this was at least 2 days later than the 48 hour service promised but at least we were getting the parcel from supplier Untamed.
At 15-18 I received a text stating "delivery attempted" but unless he was the invisible man with an invisible parcel there was no attempt made as we were in the garden all day.They did say they would attempt to effect delivery again on Friday 01st May,we waited in all day again no delivery was attempted.
I contacted the company and they said they would send another one out but that wasn't received either and eventually they credited me with the purchase price.
Not until today,Monday 11th of may did I receive a response from Amazon Shipping stating my parcel was lost and to contact Untamed,the supplier.

DON'T TOUCH A SUPPLIER WHO DELIVERS VIA AMAZON SHIPPING, AMAZON SHIPPING ARE NOT TO BE TRUSTED.IT IS NOT THE FAULT OF THE SUPPLIER,JUST A SUBSTANDARD DELIVERY COMPANY.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful

Since the turn of the year this company has been shockingly bad with every single delivery time line shifting and no drivers speaking the native language

May 9, 2026
Unprompted review
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Rated 1 out of 5 stars

Amazon drivers are awful

Amazon drivers are awful . Even after putting delivery instructions to ring RING DOORBELL they just leave packages out. After sending most items back for refunds I get messages from their fraud department that I have too many refunds . They are morons as is Jeff bazos. I emailed and Instagram messages him . Guess what no replies . They don't care if you are disabled.

May 3, 2026
Unprompted review
Rated 2 out of 5 stars

Don't believe the 7-11 overnight…

Don't believe the 7-11 overnight delivery. My order was out for delivery then all of a sudden it wasn't I had a doctor's appointment went back later to check and it wasn't even going to be delivered until tomorrow by 6:00 p.m.. this is happened more than it should. Very poor delivery people or they have really bad cars I don't know but if you need something overnight don't count on it being there overnight and definitely don't pay for it.

April 29, 2026
Unprompted review
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Rated 1 out of 5 stars

Can these people R E A D …

Can these people R E A D a delivery address?
They deliver to 3 blocks of flats on my street and NEVER get it right. Even today, I was home, I was waiting, they never even range me... because they delivered it next door and it's already gone missing.

April 29, 2026
Unprompted review
Rated 2 out of 5 stars

NO ON BOTHERED TO RING the bell- the…

NO ON BOTHERED TO RING the bell- the parcel with our new Brabantia bin was left by the front door - We were both in and a ring would have alerted us to the delivery so it did not sit there for hours. It could have been stolen. disgraceful behaviour-=! Does this mean we cannot trust Amazon any longer and have to shop elsewhere?

April 26, 2026
Unprompted review

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