Received my order (SGS-13128433303934) in less than 24h, geniune hookah, super well packed, got some presents for free (thank you) as a bonus. Its been a while since an online transaction went... See more
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See what reviewers are saying
I had a very disappointing experience with this website. I received the wrong items, which is why I contacted customer service in the first place. Unfortunately, they didn’t really try to help me a... See more
Best spot it UK for online Tangiers, proper coal and Wookah apparatus. Some job to be done on ‘subscription perks’, but I hope my favourite suppliers will keep the prices smartly reasonable to compens... See more
I’ve been buying from Sisha Gear UK for over 3 years now and I can honestly say they’ve been consistently excellent. I purchased my shisha, the XKAH set, and all my tobacco from them, and every sin... See more
Company details
Written by the company
Shishagear, Starbuzz, Savacco, Fumari, Tangiers, Hookah, Shisha, Apple on Top, Kaloud Lotus, Khalil Mamoon, Al Fakher, Art Hookah, Blazn Burner, Blue Mist, Double Apple, Overdozz, Alpaca, London, UK
Contact info
East Lane Business Park, HA7 2JD, Wembley, United Kingdom
- 0800 0487458
- cs@shishagear.com
- shishagear.com
3.9
Great
601 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great site
I bought the products that were of good quality and very well packaged.
I will come back more often
July 26, 2024
Awful Customer Experience
Did not receive delivery despite waiting in all day. Shishagear advised it was returned to them and i would have to repay postage to resend the parcel back out to me! Asked for a refund for full payment back.. still waiting for refund.
Awful customer service response. Will not be ordering with them again!
April 18, 2024
Unprompted review
I ordered online and it’s been a while…
I ordered online and it’s been a while no updated. I tried to text them in the mail and website direct message and Instagram and WhatsApp I call all the numbers but they never answer. I’m still not sure if I will get my order.
April 12, 2024
Unprompted review
Brilliant service and goods.
Brilliant service and goods.
The team has a huge collection to choose from, which will suit everyone
January 30, 2024
The best!
Great quality, lots of choices, ordered some essential for my hookah and everything came on time with everything wrapped nicely. Even got some sweets! Prices are fair, not too expensive at all. Overall great site!
December 29, 2023
Helpful and professional service!
Really quick postal in the middle of the Christmas holidays too! Surprised to find some nice skittle packets in the box too. It was a nice touch! Products are great too.
December 27, 2023
Appalled with the customer service and condition of items
One item was received with an opened and damaged box and one item was received in a used condition. I contacted customer service with photos and requested a partial refund which they have rejected. Not happy with the service at all.
November 27, 2023
Quality product and fast delivery
Ever since I have started ordering from Shisha Gear, I have stopped ordering from other places. Fast service and quality products. There were few occasions where I had to contact them but their customer service is amazing. Within next day, item arrived at my door step and dealt with all the issues in very professional manner.
November 1, 2023
Fast and efficient
October 30, 2023
Quality products and excellent customer…
Quality products and excellent customer service! My partner bought a shisha from shishagear and we love the style and quality, I recently ordered a new one for our newly wed friends as an housewarming gift and they are over the moon.
September 21, 2023
Unprompted review
DO NOT BUY
If I could I would give this company no stars. I placed an order on August 17 and have yet to receive a resolution on the lost package. My order was for over $100. I had informed the company right away of the package being listed as damaged by the freight company. They insisted for me to keep waiting. I followed up with them multiple times and they continued to tell me to wait. They gave me no resolution and now have stopped responding to my emails. I would never order from them again. They are scammers!!
September 23, 2023
Unprompted review
Fast Delivery
First of all, delivery was flawless to Germany without any problems! Also very quick, thanks for that!!! The only problem I faced is I ordered 1Kg Starbuzz and only got 250gr. Maybe there has been a problem while working on my order. Will edit this review once everything is worked out.
August 31, 2023
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