ShoeMed Limited Reviews 

1,286
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 559 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and patient staff who provide excellent service and advice. The product quality is highly regarded, with many finding the shoes comfortable, supportive, and well-made for various foot needs. Reviewers frequently highlight the efficient service and prompt delivery, often noting items arrived quickly and in good condition. However, some customers also noted issues with sizing, finding shoes too large or not matching UK sizes. Additionally, a few people experienced delivery problems, such as parcels not arriving, being delivered to the wrong address, or delays.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the comfort, quality, and design of the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their friendliness, helpfulness, and... See more

Quality

Customers consistently note positive experiences with quality, praising the footwear as well-designed,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speedy and... See more

Service

Customers consistently report positive experiences with the service, highlighting the staff's friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your very friendly staff from the minute I walked into your shop & Amanda the lady I had an appointment with is a gem worth her weight in gold,such a pleasant helpful lady,nothing was too much trou... See more

Company replied

Rated 5 out of 5 stars

My wife lives with aftermath of a foot injury, and subsequently finds it difficult to find shoes that fit properly and remain comfortable for any length of time. The staff member was extremely underst... See more

Company replied

Rated 5 out of 5 stars

Visited the Stratford-upon-Avon store last week for a speculative browse. Tried on a few pairs of shoes in different sizes with different inserts. Probably in the shop for 30 mins or more. Received im... See more

Company replied

Rated 5 out of 5 stars

Amanda spent time to understand what the problems with my feet are and she suggested several types of shoe to alleviate the problems. Three pairs of shoe were sent to my hone to try. One was very succ... See more

Company replied


Company details

  1. Shoe Store
  2. Orthopedic Shoe Store

Written by the company

ShoeMed – Where Comfort Meets Style Founded in 2011, ShoeMed was created for people who experience foot problems and struggle to find suitable, stylish footwear. For over a decade, we’ve proudly served customers from our high street store in the heart of Stratford-upon-Avon and through our highly rated website. At ShoeMed, we’re confident that once you shop with us, you won’t need to go anywhere else for your footwear needs. We specialise in fitting even the most challenging feet. Our carefully curated selection of brands ensures we can meet a wide variety of needs—from the cushioned comfort of Joya Shoes, to the stable rocker soles of Finn Comfort, and our latest addition, Orthofeet, offering hands-free footwear and multiple width options. No matter the shape, size, or specific issues with your feet, our expert team is here to help you find the perfect fit—without compromising on style.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,286)

537 reviews in the last 12 months

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Rated 4 out of 5 stars

Worn them one day and my knees feel…

Worn them one day and my knees feel better already x

April 7, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

This is great to read, thank you so much for posting a review.

We hope your Joya trainers continue to help with your knee pain.

Kind regards ShoeMed :)

Rated 5 out of 5 stars

Staff are really helpful and time is…

Staff are really helpful and time is taken to make sure that what you buy is right for you.

April 6, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you!

We are glad to have been able to help you get the right fit!

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Comfortable

Fast, honest service. I have spent a fortune looking for shoes that were comfortable.,wide enough and looked fashionable!

April 3, 2026
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Reply from ShoeMed Limited

Thank you so much!

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to navigate and order.
Shoes very comfortable, lovely design and colour.

April 2, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you! We hope you enjoy your Joya sandals.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Very comfortable

The young assistants was very patient and understanding, my new shoes are fab

April 1, 2026
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Reply from ShoeMed Limited

Thank you so much! We are delighted you are as pleased with your XSensible trainers.

Rated 5 out of 5 stars

Someone to talk to

Personal service

March 31, 2026
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Reply from ShoeMed Limited

Thank you, it is important to us that although you are shopping with us via our online shop, you still have access to a shoe fitter for any help and advice.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

True Med, first class service

I would use Shoe Med again and also recommend the company to anyone as the shoes arrived on time and the tracking was seem less.

March 30, 2026
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Reply from ShoeMed Limited

Brilliant, that is great to hear.

Thank you!

Rated 4 out of 5 stars

Thought this was coming by Royal Mail…

Thought this was coming by Royal Mail where I could collect from their main sorting office

I had to pay DPD £9.99 for my 'free postage' in order to prevent it going to a random neighbour

It is not made clear that the delivery service is a private courier company and NOT Royal Mail

Otherwise, the service and the shoes were fine, arrived when DPD said they would and in pristine condition

Edited to add DPD were going to deliver for free, but the issue was I was going to be out

To ensure a specific time slot, I 'VIP'd my DPD Delivery experience' to 'buy' a time slot when I was in

Otherwise, they would deliver to a whichever neighbour would open their door and leave me knocking round the neighbourhood for my parcel

April 4, 2026
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Reply from ShoeMed Limited

Thank you for posting a review.

Your order was dispatched from our warehouse which uses DPD, this is being rectified and will be Royal Mail from June of this year.

You should not have had to pay DPD any money for delivery. Please send invoice/receipt to info@shoemed.co.uk and we will take this up with DPD.

Kind regards ShoeMed

Rated 2 out of 5 stars

Inside out side shoe

My order was processed quickly. The shoe arrived in a timely fashion. The shoe looks good and is well made. I can't comment about the comfort of the shoe as I never took it out of the box. Unfortunately, I ordered a shoe which was far too large for me. I will be returning the product but I will reorder as and when my refund is made.

March 30, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review.

We look forward to hearing how you get on with a smaller size.

All the best ShoeMed

Rated 5 out of 5 stars

Staff were fantastic and very…

Staff were fantastic and very informative. The style I wanted wasn't available in my size but I was measured and item was sent to my address and arrived a couple of days later.

March 30, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much!

We are pleased to have been able to help you.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Excellent service

Staff were very friendly, helpful & knowledgeable. I was not rushed & nothing was too much trouble.

March 30, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review we are happy to have been able to help you when you visited our Stratford Upon Avon store.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Pleased with my purchase from ShoeMed

Pleased with my purchase from ShoeMed. Would highly recommend this supplier. Prompt Service. Also a hand written thank you from them which is a lovely touch and appreciated..

March 28, 2026
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Reply from ShoeMed Limited

Thank you for posting review.

We hope you are enjoying your Joya trainers.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Super comfy

As ever, Shoemed were amazing! I have awful, mis-shopped feet. I discovered Shoemed 2 years ago and my life has been transformed! No pain, I can walk!

March 27, 2026
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Reply from ShoeMed Limited

Thank you so much, we love hearing how our service and shoes are transformative.

Thank you for trusting us and may you continue to walk pain free.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Excellent experience

Extremely thorough investigation, including reference to the notes on their system from previous visits, of what was required to suit my feet. A re-evaluation/re-measuring of my feet to find what changes had occurred since then. Friendly, helpful staff.

March 27, 2026
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Reply from ShoeMed Limited

Thank you so much for taking the time to post a review. We are so happy to have been able to help you find suitable footwear.

We look forward to seeing you again, wishing you all the best ShoeMed

Rated 4 out of 5 stars

Shoes for difficult feet.

I have not ordered from this company before. They have a good selection of shoes for "difficult " feet. They fulfilled the order quickly and sent 48 hour tracked, it was a pity that royal mail did not manage to deliver until 5 days late.

March 20, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for posting a review.

We do hope your Waldlaufer shoes are comfortable and as you expected.

Please accept our apologies for late delivery.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Walking on a Cloud !

I have a few very painful things going on with my feet, including fat ball astrophy. For a long time now I'm unable to stand for long and by the time it comes around to cook tea I'm in real trouble. Walking around doing housework is very painful too. I came across Womens Hands-Free Lorin Sapphire House Shoes on ShoeMed website and although expensive for me I thought I'd try them. Very apprehensive buying on line too, not being able to try them. Arrived this morning and I gingerly started slipping my foot into one of the House Shoes. All I can say is - wow!!! What a fabulous feel! The slipper shoe, as I call it, was so comfortable, yet with a good strong sole and support to cushion my feet when spending all those hours standing doing housework, cooking, etc. I put them on at midday. Stood preparing soup, cooking tea and vacuuming the home, and generally walking around. Took them off to go to bed. No having to rest in between chores, because my feet hurt too much and no terrible aching which I've been suffering with for months. Worth every penny to me! I would have liked to wear them when walking my dog, instead of having to use my scooter! And since reading the other great reviews I find the shop is at Stratford upon Avon and so I can visit in person and see what shoes they may have to help me actually walk with my dog. The Staff at Customer Service were very helpful too and replied to my email by return. To say I'm very happy with the house shoe is an understatement. Anyone who suffers with painful feet will understand why I'm so pleased to have actually found footwear that enables me to walk without awful aches and pain.

March 26, 2026
Unprompted review
ShoeMed Limited logo

Reply from ShoeMed Limited

This is amazing, we are so very happy for you.

Thank you for taking the time to post a review and for trusting us.

We really hope you are able to visit our Stratford Upon Avon store and see our full collection where we hope to find you something suitable for your dog walks.

Thank you once again and wishing you all the very best.

Best wishes ShoeMed :)

Rated 3 out of 5 stars

Couldn't get them on!!…

I thought these would be perfect for my husband! I still think they'd be good for smaller feet but unfortunately he could not get them on. The gap to slide feet in is way too small so not hands free or anything else.

March 19, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review, we are sorry your recent purchase was not suitable.

Please do contact our in store team who will be happy to help you.

All the best ShoeMed :)

Rated 5 out of 5 stars

Helpful, knowledgeable staff

The member of staff knew her stock and took care to bring me things that might suit the shape of my foot.

March 19, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much.

We are delighted to have been able to help you.

Hope to see you in store again!

Best wishes ShoeMed :)

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