Shooos Reviews 52

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I ordered a pair of Converse on 8th Dec and was charged £18 delivery. I received them promptly but realized l had ordered the canvas and not the leather ones. The return process is antiquated... See more

Rated 2 out of 5 stars

The boots were cheaply made with glue showing along the seems one zip would not go up when I put the boot on the other I couldn’t get it to go down. The refused to cancel my order now the refuse to gi... See more

Rated 5 out of 5 stars

I really really wanted a Carhartt corduroy jacket but all UK based websites were charging £180. I eventually decided to take the risk even though the website name looked iffy, the location looked iffy... See more

Rated 5 out of 5 stars

I was a little worried after looking at some reviews however I shouldnt have been. The trainers were shipped from EU however we're received super fast via DHL within 2 days from initial order. Their p... See more

3.6

Average

TrustScore 3.5 out of 5

52 reviews

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Rated 5 out of 5 stars

Great shopping experience

Great shopping experience, great price, very fast international shipping, regular email updates on progress of purchase delivery, I will definitely shop from this business again.

April 5, 2024
Unprompted review
Rated 2 out of 5 stars

Unclear exchange policy, money wasted, terrible communication

Upon reviewing the exchange and return policy, I decided to go with this company. I was very glad at first that they were flexible about the return date since I was travelling a lot, however, they are terrible at responding, both on social media and email.

The first email address provided on the website didn't work. Then after being told that the return form can also work as an exchange form (since there is no exchange form online), I wrote on the form I wanted an exchange.

My money was refunded without notification (despite being told that I would be notified) and after several emails and FB messages, I was then informed that exchanges aren't possible for Spain. Shouldn't this information be clearly stated on the website?

Different stories from different people I guess. It would be good for the company to consider having one storyline.

February 22, 2024
Unprompted review
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Rated 5 out of 5 stars

I was a little worried after looking at…

I was a little worried after looking at some reviews however I shouldnt have been. The trainers were shipped from EU however we're received super fast via DHL within 2 days from initial order. Their pricing on trainers are really competitive and will no doubt be back again soon.

February 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Great

The delivery was quick and the shoes are very nice and comfortable.
Thank you.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Everything was fine

Everything was fine. I was disappointed in DHL express. The delivery driver have delivered the parcel to my neighbour on number 21 instead of 31. I got good neighbors and they have passed the parcel to me, but that is a big mistake from DHL.

November 3, 2023
Unprompted review
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Rated 5 out of 5 stars

Great

Very happy with the delivery and the product. It tooks just 2-3 days from the monent i made the purchase to receive the item in UK with DHL !

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Try them, you’ll love it.

Given I hadn’t heard of them before I was slightly sceptic. But they had the shoes that were sold out elsewhere so I gave it go. It went super smooth and I’m loving my new shoes. Will use again!

September 12, 2023
Unprompted review
Rated 2 out of 5 stars

The boots were cheaply made with glue…

The boots were cheaply made with glue showing along the seems one zip would not go up when I put the boot on the other I couldn’t get it to go down. The refused to cancel my order now the refuse to give me my money back or address to send boots back.

August 17, 2023
Unprompted review
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