Shop Novara Reviews 

This product was ordered by mistake. We immediately tried to cancel but was told it has been dispatched but we coud return it once delivered. This was not the case. Customer service make it incredibly difficult to return with an address in the US although it was posted from Sheffield. We though we may as well use it and I have had better pans bought from the Pound Shop. The non stick factor is non existant. It burns a simple omlette even though we followed the supposed instructions when received. DO NOT ON ANY CIRCUMSTANCES BUY! It doesn't warrent even a one star! Complete and utter rubbish.

Excellent experience with my first set of pans and this review is about a second set, purchased for another kitchen.
Pans arrived on time with good communication from the shipper.
Minimal assembly followed by careful preparation of the cooking surface with oil and heating. Pans now perform as advertised and expected. Sear beautifully, non-stick and soooo easy to clean afterwards.
No requirements for after sales so can’t comment on that.
Overall, a very happy repeat customer.

I brought a frying pan from them all it dose is stick and iv asked for my money back it says life time guarantee they don't honour it Never buy from them

Had a notification my pans had been delivered nearly 4 weeks ago. Delivery company had saved instructions of my designated safe space. Delivery driver left them on my doorstep which is directly on the public pathway! Reported id not received the item as it wasn’t there when I came home from work. I’m now nearly 4 weeks in and have no pans and am £250 out of pocket while they investigate! What is there to investigate? They have photo evidence of them on my front doorstep and not in my designated safe space. Take it up with the delivery company and either send me some pans or I want my money back. Should have looked at reviews from other sites and not just trusted the good reviews from your website. You obviously delete the bad ones as I’m sure you will delete this. Shocking

It was great i love the product and samantha helped me alot she is the best

Do not buy it. Is a pure scam. The pan is the worst ever and you will throw it away after one usage

Gave the products 4 star. The non-stick has been a challenge. However it is improving with use, So I am learning to season the pans better. Results are encouraging. A far as customer service is concerned, I havwe hd a wonderful experience with Samantha who assisted me when one order had been delivered but was no present in my yard when I went to take it in. It had been misplaced by one of my "helpful" family members who took it inside to keep it safe but did not tell me. Samantha contacted the carrier and I was sent a confirmation photo and was able to find the package. Since my old non-stick pans are wearing off and no longer safe to use, I am very glad hat I chose these products to replace them. Kudos to a 5-star customer service staff who were patient and did not treat me like a silly old lady!

Ordered a PureClad pot in March 2026. The package was never delivered. The carrier (PDN Express) confirmed in writing that the parcel was likely lost and directed me back to Novara. Despite weeks of email exchanges, Novara repeatedly stalled with internal escalations and never issued a refund. I was forced to open a chargeback with my bank to recover my money. Avoid if you value reliable delivery and honest customer service.

I have 2 pots and 2 frying pans the frying pans are useless got them last Nov and stick constantly to the point now I carnt use one of them sent pics which they revived I asked for replacement they said out of the 60 day garentee I said in reply that it states lifetime garentee if there is issues they disagree with the lifetime garentee part so I’ve advised I’m contacting the trading standards DO NOT WAST YOUR MONEY ON THESE

Handle of the pan didn't fit properly, still loose when tightened nuts. Emailed them. It took over 2 months to get a refund. I asked Joel, who was our contact, to send free return address. He said that it's not free but postage will be refunded after refund is issued. After receiving the refund i emailed Joel regarding my postage refund. I have not received an answer in over a month. Clearly Joel was lying. Do not use this company, absolutely awful to deal with.

Handle on pan keeps coming loose not as non stick as advertised would not buy again

I bought a frying pan from this company in April and from the start everything was sticking to it I did everything to prepare the pan correctly repeating this step several times as instructed by Novara customer services
They will not give a refund unless the pan is unused within 60 days !!!
They are selling a product that does not meet its description do not buy from this company under any circumstances

Have not received the order I placed a month ago. Seems the website has disappeared, no customer service to contact, as the email bounced back. Left out of pocket with nothing to show for it. Very unhappy

Hi Iam sorry to say that this company is fake selling cheap products that go rusty and the rust get in your food and poisoning you this company is misleading making you think you’re getting quality but on the other hand you’re just getting a lot of rusty metal and it’s also very expensive making you think you’re getting a discount. It’s nothing like the real thing, hexclad is the best, shame on you NOVARA

I purchased a knife and knife sharpener. I am pleased with both products. I have used the sharpener on my previously owned knives and it works well.

Happy with the service and quality of the product. However, I purchased this pan with the hope of need to use less oil during cooking. Unfortunately, applying this approach does cause some foods to stick. That said, the pan cleans easily so, it's no great shakes. Still getting used to cooking at lower heat, as I'm used to cooking at high temps.

I spoke with Samantha today regarding some ideas I had about Novara products, she was lovely, if you are looking for great cookware look no further, Novara is just that, great cookware.

This is a scam, DO NOT USE

Bought one of their pure clad pans, Nov 2025. Apparently completely normal that the surface is coming off within 6 months of owning it. We have another pan that is 6 years old and is fine. What’s even better is when customer support get patronising to you about how to look after pans. They will not fulfil their lifetime warranty either. It is essentially a scam.

Pan was sticking form the first use. Follwed the instructions lightly oiling etc but made no difference.
Customer service no help as they just keep repeating that it gets better with use. They also said sticking was not a manufacturing defect and is not covered by the lifetime warenty. Would never buy this useless pan.