Ariana Grande Reviews 

Horrible.. shippings times are ridiculously long! I ordered something more than a month ago and have not received an update or email since my order confirmation. I reached out to customer support and just received an automated response that shipping would be about 60d-90d... Like what?! At least send an email with an update that the order is still in processing! Instead, they just took my money and then left me on standby. I ordered my item as a gift in early Nov.. Now I've gotta wait until probably end of January or even February to give my friend her Christmas gift. Kind of ridiculous to be honest..

UPDATE 1/15/21 --- still nothing after 3 months... i received no response from their CS team after numerous emails. now they got me wondering did i just get scammed??! the absolute worst site to purchase from

**UPDATE 3/8/21 -- STILL NOTHING, going on 5 months now

Awful. Ordered my daughter 2 jumpers. This was to be her only xmas presents, as they are so expensive for what I realise (to my own disgust) are ( goodish) quality Jersey sweaters, which without the screenprinting would cost no more than £20.
Anyway, as others have said, multiple delays, zero communication, no replies to query emails. Beyond attrocious and now not here til January 29th.
But they don't care, because they know they will still sell them. However that sort of self important arrogance is sure to catch up with a business ultimately.
I hate being ripped off, but I hate being ripped off whilst being offered 0 Star customer service simultaneously even MORE!!

Bought a jumper for my sister back in October it cost nearly €80 was told it would ship on the 4th of December then got an email saying it would ship the 18th if December left it because I still had hope it would arrive before Christmas then again got another email saying the 29th of January, said I'd leave it and get my money back it wasn't worth waiting that long would use the money and get something else so I cancelled my order and it told me it would be in my account within 3-5 days and now it's been 8 and no word from support.

it's been over a month and i havent received my item. it was supposed to be a christmas present for my girlfriend. i emailed them a week ago and still no response. when i purchased the item it said it'd ship BY december 11th. yet nothing.

If I could give a zero I would. I ordered a Positions hoodie and record for my daughter in October. Email said items would ship by Dec 4. I have written multiple times and got a cut and paste response saying there are issues with the hoodie. I have not gotten a response since. I have been charged over $100 and still am not sure I will have the items for Christmas. Service is beyond horrible.

Second year in a row I ordered items in October and they did not make it to me in time for Christmas. Horrible!

Just avoid at all costs. It's not worth the stress or time.

Love Ariana with all my heart! But her shop & merch team really need to step up the game💀

Ok I order the stick with u glow vinyl in may and it’s been almost 6 months and I don’t think anyone has gotten them or the cds. On the other hand I’ve order new positions merch and have gotten the cd quickly? Idk I’m still annoyed bc I collect her vinyls.

her new merch team are better! stream positions

So it was my 16th birthday and i asked my Dad to buy off of Ariana Grande's Merch Site i was waiting 8 weeks for it to arrive when it said 4 weeks when it finally did arrive i had to pay £20 import tax!!!!!!!!!! Was not happy and also had to pay shipping and also $70 for the jumper itself SO OVERPRICED! And my dad told me i would be getting a free Gift from the Ariana Grande Merch Team and another hoodie because they were having problems with production that email was sent from the Ariana Grande Merch Team 5 months Ago so asked for a refund i 100% absolutely DO NOT RECOMMEND THIS SITE come on Ariana DO BETTER!

I saw a lot of bad reviews here about her website.
I ordered a crewneck in my birthday (October 11 2020) and i got an email that it has been shipped with tracking number after less than 24 hours from the time i purchased. I think it should arrive probably next week so i'll update, but for now it's a great experience for my first time ordering from her website

I'm really sad because it's been 5 months since I've ordered her merchandise and it's still on "pre-order". I messaged the support team for help in the beginning of September and I was informed that my order would ship out around September 30th. However, it's been a week since that day and my order has the same status since May. I reached out again and they said they encountered another production problem! I'm beyond disappointed! I wouldn't recommend going through all this trouble.

I attended the Brooklyn NY concert on June 14,2019. I was soo excited to buy new merch and i bought the god is a woman universe t shirt with the brand saying “Gildan.” I can’t believe I seriously paid $40 for a gildan t shirt. what a waste of my money i don’t think i wanna buy merch from the concerts and not even the merch website considering it takes 5 years shipping. Come on...

Omg, this was such a great first experience.. this is my first piece of merch ever and it took like 5 days to ship and came in how it looked in the photo I love it and I’m gonna keep buying from her site ❤️

Am i one of the only people with a good experience? i ordered her birthday merchandise 2019, so she was turning 26. I ordered it and the shipping was the only annoying part. it took 4 weeks to ship but i received and the quality was amazing, non of the merchandise looked wrong, they all looked exactly like the website had shown. the only thing i wish they would change is the shipping time.

I bought a hoodie OVER a year ago and never received it. I had heard that they take long to ship so I didn’t reach out and when I did they said it would ship out in a few more weeks (after the 4 weeks it says it’ll take) and I just waited and eventually forgot about it, once I remembered and emailed them they said there’s nothing they could do about it because it supposedly was delivered but I never received the hoodie or a refund, and since I messaged them last a couple weeks ago they are yet to respond

I ordered 3 items back in early May, stuck with you range. Still had no items and an email telling me they've had problems with one if the items in my order.They have no information as to when they will recieve them in. Ironic as on there web you can order but States a 4 week wait. They can either get the item or cant, but shouldn't be taking any more orders on the item there struggling with. Offered me refund although havents responded to emails sent since.
Was a birthday present for a 16th birthday.
Think both Ariana and Justin beiber need to get a grip on this as its there merchandise.
Very disappointed

I ordered a hoodie on 25th May still not received it !!