Right product, according to the description. Highly recommended. There were some problems with the delivery but they were solved as soon as I claimed to the customer service by email.
Company replied
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See what reviewers are saying
I really like the Nortene products I have received. I ordered several from the same range. They are smart, well made and functional, and the price is excellent. Cost of postage and service is very go... See more
Company replied
I never received an official confirmation of my order by email, not even after payment, so no follow-up of delivery was possible. I have had to contact client-service twice. Then I received a whatsap... See more
The product I bought is perfect and arrived on time. Thanks.
Company details
Written by the company
En Nortene somos líderes en el sector de la jardinería y el bricolaje, con más de 50 años de experiencia que nos avalan. Tenemos 10 filiales por toda Europa, y nuestros productos están presentes en tiendas de bricolaje, centros de jardinería, cooperativas agrícolas y ferreterías, además del online.
Contact info
Ronda collsabadell, Polígon Sector Industrial J, 11, 08450, Barcelona, Spain
- ecommercees@nortene.com
- shop.nortene.es
3.6
Average
364 reviews
Replied to 10% of negative reviews
Typically replies within 1 week
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The product I bought is perfect and…
The product I bought is perfect and arrived on time. Thanks.
March 3, 2026
Good prices and good delivery experience
December 16, 2025
My product arrived quickly and friendly…
My product arrived quickly and friendly delivery company. I am happy with my product. And also about the price.
September 12, 2025
Good products delivered and everything…
Good products delivered and everything exactly as described and the delivery was excellent
July 16, 2025
Very well...
June 4, 2025
Bad product/Poor customer Service
Bad product.
Information on the website were wrong.
I asked the customer service but they never respond.
So I trusted the website and the product is not the right one. Regarding the cost to send back the product, they are insane so my only option is to keep an useless product.
I will never buy again on this website and this brand.
June 8, 2025
Reply from Nortene ES
Buenas tardes,
Gracias por confiar en Nortene.
Esperamos verte pronto.
Saludos.
Product Arrived Damaged – Disappointed with Quality”
Unfortunately, the product arrived in a very poor condition. As you can see, many of the synthetic blades are bent, crushed, and irregularly deformed, which compromises both the visual appearance and the quality I expected based on the product description.
This damage suggests that the item may have been mishandled during packaging or transport, or that the product itself was defective before shipping.
May 9, 2025
Reply from Nortene ES
Good afternoon,
We apologize for the condition of your order.
You can contact us by email to hola@eshopnortene.com and we will provide a solution.
Regards.
Worst delivery company
When purchasing the product, the application gave an error when providing us with the purchase receipt, which led me to report the incident, although I was unsure if the product had been ordered or not. In the end, they confirmed that the order was placed. The worst part was with the delivery company, as they refused to deliver the product to the door (they claim that it was indicated in the order, but this is not stated anywhere on the Nortense website). When we went down to collect the order, the person delivering it placed the product on top of the door, which prevented us from opening it. We asked if they could move it so we could open the door, but they also refused, and we had to go out through another door to retrieve it. Unfortunately, Bahaus no longer has this product, and we had to buy it from this website, but I would recommend considering a change or another delivery company option.
May 12, 2025
Reply from Nortene ES
Good afternoon,
We regret the incidents that occurred during delivery with the shipping agency. We will take note of this to ensure this doesn't happen again.
Thank you.
Best regards.
The goods were delivered
April 26, 2025
Administrative procedure failure
I never received an official confirmation of my order by email, not even after payment, so no follow-up of delivery was possible. I have had to contact client-service twice. Then I received a whatsapp at ten o'clock in the evening informing that delivery would be made the next morning between 08'30-10'00.
April 25, 2025
Worst customer service ever.
On ordering I was told 2 to 3 working days for delivery. 2 weeks later the order had not arrived and I was leaving Spain . I had sent 2 emails explaining the situation and gave 2 options for delivery which included delivering to a neighbour. I did not receive a reply to my emails and although the item was reported to me as delivered it was not and I had been refunded the cost of the item but not the 10 Euros delivery change. Totally useless company . Avoid at all costs.
February 13, 2025
Excellent quality and fast delivery
August 30, 2024
Website don't reflects products availability
In Nortene web site the products are available, but after you buy and pay, you are informed that are sold out.
August 27, 2024
Reply from Nortene ES
Hello Luis,
I am sorry for the experience you have had with us.
Please be informed that these were the last units available and as they were in poor condition, they could not be sold.
We have also informed you that we have proceeded to reimburse your money immediately.
I hope that in the future you will give us another opportunity.
Nortene Spain Team 💚
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