Perfect customer service. I needed to return a bulky item and the support team were just great, attentive and efficient.
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Right product, according to the description. Highly recommended. There were some problems with the delivery but they were solved as soon as I claimed to the customer service by email.
Company replied
I never received an official confirmation of my order by email, not even after payment, so no follow-up of delivery was possible. I have had to contact client-service twice. Then I received a whatsap... See more
I really like the Nortene products I have received. I ordered several from the same range. They are smart, well made and functional, and the price is excellent. Cost of postage and service is very go... See more
Company replied
Company details
Written by the company
En Nortene somos líderes en el sector de la jardinería y el bricolaje, con más de 50 años de experiencia que nos avalan. Tenemos 10 filiales por toda Europa, y nuestros productos están presentes en tiendas de bricolaje, centros de jardinería, cooperativas agrícolas y ferreterías, además del online.
Contact info
Ronda collsabadell, Polígon Sector Industrial J, 11, 08450, Barcelona, Spain
- ecommercees@nortene.com
- shop.nortene.es
3.7
Average
411 reviews
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Hasn’t replied to negative reviews
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Website don't reflects products availability
In Nortene web site the products are available, but after you buy and pay, you are informed that are sold out.
August 27, 2024
Reply from Nortene ES
Hello Luis,
I am sorry for the experience you have had with us.
Please be informed that these were the last units available and as they were in poor condition, they could not be sold.
We have also informed you that we have proceeded to reimburse your money immediately.
I hope that in the future you will give us another opportunity.
Nortene Spain Team 💚
Reply from Nortene ES
Dear Alvaro,
First of all, we would like to thank you for sharing your experience. We deeply regret your dissatisfaction with the service you received and the delay in delivering your order.
We have reviewed your case and understand your frustration at not being able to receive the product sooner. I have reviewed your case with our customer service department, and I can see that the colour of the product was not to your liking.
We realise that this may have inconvenienced you and caused you to mistrust us.
We strive to provide our customers with the best possible experience and we regret that we were unable to do so on this occasion.
Thank you very much.
Nortene Spain team 💚
fast and uncomplicated delivery
July 23, 2024
Reply from Nortene ES
Hello Doris,
Thank you very much for taking the time to comment.
We are glad to hear that you have had a positive experience with us.
We hope you enjoy our product, and don't hesitate to contact us if you have any questions.
Thank you and best regards :)
Nortene Spain Team 💚
Right product poor delivery
Right product, according to the description. Highly recommended.
There were some problems with the delivery but they were solved as soon as I claimed to the customer service by email.
July 26, 2024
Reply from Nortene ES
Hello,
Thank you very much for taking the time to comment.
We are glad to hear that you have had a positive experience with us.
We hope you enjoy our product, and don't hesitate to contact us if you have any questions.
Thank you and best regards :)
Nortene Spain Team 💚
Fast and reliable service
July 26, 2024
Reply from Nortene ES
Hello Helen,
Thank you very much for taking the time to comment.
We are glad to hear that you have had a positive experience with us.
We hope you enjoy our product, and don't hesitate to contact us if you have any questions.
Thank you and best regards :)
Nortene Spain Team 💚
Everything went the way it should be!!
July 5, 2024
Reply from Nortene ES
Thank you for your feedback Migel! We're glad to hear everything went smoothly with your order. If you need anything else, we're here to help :)
Good quality products!
The digital Marketing Junior has been very helpful.
She has carried out the following of the package delivery satisfactorily.
Thank hoy.
June 22, 2024
Reply from Nortene ES
Hello Miryam,
Thank you for your review! We’re delighted to hear that you’re pleased with the quality of our products and the assistance from our Digital Marketing Junior. We’ll be sure to pass along your kind words to her. If you need anything else or have any other questions, feel free to reach out. Thanks again for your support!
Nortene Team 💚
The good and cuick answer
June 12, 2024
Reply from Nortene ES
Hello José Pina,
Thank you very much for taking the time to comment.
We're pleased to hear that you had a positive experience with us.
We hope you like our product and don't hesitate to contact us if you have any questions.
Thank you and best regards :)
Nortene Spain team 💚
Easy purchase and quality product.
June 12, 2024
Reply from Nortene ES
Hello Andreu,
Thank you very much for taking the time to comment.
We are glad to hear that you have had a positive experience with us.
We hope you enjoy our product, and don't hesitate to contact us if you have any questions.
Thank you and best regards :)
Nortene Spain Team 💚
Reply from Nortene ES
Hello Eugenio,
Thank you very much for taking the time to comment.
We are glad to hear that you have had a positive experience with us.
We hope you enjoy our product, and don't hesitate to contact us if you have any questions.
Thank you and best regards :)
Nortene Spain Team 💚
¡ Price and rapid service !
May 27, 2024
Reply from Nortene ES
Hello Jose Luis,
Thank you very much for taking the time to comment.
We are glad to hear that you had a positive experience with us.
We hope you enjoy our product, and don't hesitate to contact us with any questions you may have.
Thank you and best regards :)
Nortene Spain Team 💚
Reply from Nortene ES
Hola Fernando,
Muchas gracias por tomarte tiempo en realizar un comentario.
Nos alegra saber que has tenido un experiencia positiva con nosotros.
Esperamos que disfrutes de nuestro producto, y no dudes en contactar con nosotros ante cualquier duda.
Gracias y saludos :)
Equipo de Nortene España 💚
Do not buy from this garbage cowboy set up
I placed an order and paid in full Euro 523.00 on 27 March 2024. Promised delivery by no later than 03 April 2024. It did not arrive. I have emailed and messaged them several times and have not received any response. If they would just give an honest reply but obviously not capable of that. Pathetic! Do not buy from this company that has unethical methods. Now I am trying to get my money back. If I don't get it I will post on every platform that I can find until I do.
March 27, 2024
Reply from Nortene ES
Hi Nigel,
Firstly, we are sorry to hear about your order.
Secondly, we would like to say that we fully understand your dissatisfaction.
We have examined your case, and we have seen that it is being handled by our customer service.
We would also like to inform you that the order was not shipped due to a lack of stock in one of the references.
The estimated arrival of the product is at the end of April, therefore, we have given you the possibility to send you the remaining order, and as soon as the product is available it will be sent to you urgently or we can also refund the whole order.
Thank you for your understanding and patience.
Regards,
Nortene Spain Team 💚
Reply from Nortene ES
Hola Nigel
En primer lugar, lamentamos lo ocurrido con el pedido.
En segundo lugar, queremos transmitirte que entendemos perfectamente tu descontento. Por eso, hemos examinado tu caso, y hemos visto que esta siendo gestionado por nuestra atención al cliente.
Igualmente, comunicarte que el pedido no fue enviado por falta de stock. La llegada estimada del producto es a mediados de abril, por eso, le hemos dado la posibilidad de enviarle el pedido restante, y en cuanto este disponible el producto se le enviará con urgencia.
Gracias por tu comprensión y paciencia.
Saludos,
Equipo de Nortene España 💚
PRODUCT & SERVICE I really like the Nortene products I…
I really like the Nortene products I have received. I ordered several from the same range. They are smart, well made and functional, and the price is excellent.
Cost of postage and service is very good too.
January 2, 2024
Reply from Nortene ES
Hello Susan,
Thank you very much for taking the time to comment.
We are glad to hear that you had a positive experience with us.
We hope you enjoy our product, and don't hesitate to contact us with any questions you may have.
Thank you and best regards.
Nortene Spain Team 💚
Very fast to deliver the product
December 31, 2023
Reply from Nortene ES
Hello Armando,
Thank you very much for taking the time to comment.
We are glad to hear that you had a positive experience with us.
We hope you enjoy our product, and don't hesitate to contact us with any questions you may have.
Thank you and best regards.
Nortene Spain Team 💚
waiting for a solution
I am waiting since more than a month that Nortene send to me the product I really bought, instead of the product they send to me by their own mistake.
November 9, 2023
Reply from Nortene ES
Hola Iñaki,
En primer lugar, lamentamos lo ocurrido con el pedido.
En segundo lugar, queremos transmitirte que entendemos perfectamente tu descontento. Por eso, hemos examinado tu caso, y hemos visto que esta siendo gestionado por nuestra atención al cliente.
El envío del producto ha sido reclamado, y se le informará con la mayor brevedad posible.
Gracias por tu comprensión y paciencia.
Saludos.
Equipo de Nortene España 💚
Very professional
November 21, 2023
Reply from Nortene ES
Hola António,
Muchas gracias por tomarte tiempo en realizar un comentario.
Nos alegra saber que has tenido un experiencia positiva con nosotros.
Esperamos que disfrutes de nuestro producto, y no dudes en contactar con nosotros ante cualquier duda.
Gracias y saludos.
Equipo de Nortene España 💚
Good products but with a little delay…
Good products but with a little delay on delivery
October 30, 2023
Reply from Nortene ES
Hello,
First of all, thank you very much for taking the time to leave us a comment. These help us to provide a better quality. Regarding the delivery, we will take your comment into account to improve the service offered.
Next, we hope you enjoy our product and we look forward to seeing you again soon.
Best regards.
Nortene Spain Team 💚
Fast shipping
October 26, 2023
Reply from Nortene ES
Hola,
Muchas gracias por tomarte tiempo en realizar un comentario.
Nos alegra saber que has tenido un experiencia positiva con nosotros.
Esperamos que disfrutes de nuestro producto, y no dudes en contactar con nosotros ante cualquier duda.
Gracias y saludos.
Equipo de Nortene España 💚
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