Nufc Reviews 

I had entered my foreign address erroneously, and in my attempts to fix it customer support (Alex in particular) kept in contact with me in a friendly, helpful and explaining fashion. Very thankful for that.

I ordered a few t shirts and the quality is very good. Quite quick to deliver as well.

Prompt and polite, Alex was great, my problem is I still haven't got my order and I cannot get expected delivery date.

Refunded money for League Cup Final program, 2025, as arrived somewhat battered from air mail. Its the first program that I have ordered for many years and found the content of the program not as good from as my last purchase. But thank you for the quick response from NUFC for resolving this.

When I realised I made a mistake in my order, I emailed and they sorted it out straight away. Really good customer service.

When my parcel could not be located, I got in touch with customer service and got an immediate solution to the matter. Alex arranged a replacement asap. Great customer service!!!!

When I contacted customer services with my issue the matter was resolved immediately. Alex was amazing and a pleasure to deal with. Great customer service! Thank you!

The customer service team at the NUFC shop is spectacular. They go above and beyond to rectify situations. Thank you for your assistance, and thank you, Alex.

Warm Regards,
Ms Fay

Had one item from my order be reimbursed back into Klarna and wasn’t quite sure on why it hadn’t gone back into my account and Alex from customer service was so amazing ! Quick and efficient response and was a lovely individual to speak to! Spectacular service.

I had ordered two home tops - cup final additions- for my boys. After some time, it became apparent that the parcel company had lost the parcel. I logged a query with NUFC shop at 10am and a refund was granted by 11am. This meant I was able to purchase the tops in person without the fear of overspending.
Due to the excellent service from NUFC shop, my boys were able to be ‘final day ready!’

Communication was quick and very efficient.

Thank you

Ordered cup final shirt when i got it it had a fault on it emailed them about it after hours Alex emailed me straight back within a couple of days i received my new shirt i was worried that i wouldnt receive it before wembly match but Alex went above and beyond to make sure i got it on time

Great sale prices, emailed out of hours one query about a delay with Evri and got a response within minutes, very impressively and swiftly resolved.
Thanks Alex!

I ordered a ladies 2XS size Wembley top and realised 30 minutes later that the kids sizes had been added to the website where I ordered a 11-12 years size. I requested to return the ladies 2XS size and was initially informed as this was classed as a personalised item it was not eligible for return/refund. I emailed back to NUFC to explain my situation and why I ordered the ladies size, that I'd be happy to exchange for a larger size and pay the relevant postage. NUFC came back to me and said they would refund in full and provided a free return postage label.
Alex in the customer services team could not have been more helpful, professional and prompt with his/her reply's.
Good job NUFC!

I've only knocked a star off because of your choice to use in post as a courier! But if I was reviewing Alex and only Alex it would be a straight 5!
She was amazing in helping me with my stolen parcel (and that's exactly what it was, stolen because I'm not thick) she straight away responded to me and resent my parcel put via a different courier and staying intouch with me as much as possible! For someone who's just came off maternity leave, money was a struggle and being £82 down with no good delivered would of been horrific, it was for my partner for valentines day who is a massive massive fan.
I'm happy I did get the top eventually (all thanks to Alex) just goes to show this company actually cares about their fans and customers.
Newcastle customer service team - Amazing
In post - Awful

I was in the Newcastle shop on Thursday night, I was struggling with kit for my grandchildren & a lovely lady called Emily really did go above and beyond to help me out.

I can’t thank her enough for her polite, helpfulness, she was very knowledgeable & really did take her time to help me.

Alex is a legend. Sorted an issue within minutes. Up the toon!!

Initial service was poor, but at no fault of Newcastle United. Evri twice failed to deliver an item, then subsequently lost the parcel.

I emailed the NUFC club shop and Alex responded immediately, despite it being 8pm. A new item was ordered, and a refund given for the previous costs - very well done and with minimal effort!

Alex is a credit to NUFC, his actions to resolve the issue were exactly what was required.

At end of Nov I ordered an NUFC graphic shirt for my son-in-law for Christmas. After wearing a couple of times the graphic began peeling off. Contacted the shop and basically they kept fobbing me off saying it was outside the 30 day refund window (despite the fact 26 days of that had already expired before he actually received the shirt!) and more irritatingly claimed it was as a result of ‘normal wear and tear’! I even contacted the complaints team at NUFC who again just quoted the 30 day refund period! Basically they had my money and weren’t interested in replacing or refunding so was ripped off with a poor quality shirt, certainly wouldn’t but anything from them again! Avoid!
*Update* - the day after posting this review I received a further email saying that a replacement shirt had been sent and an apology for the inconvenience, so happy with the result and thank you!

Good afternoon

My name is Stephen Allday and I am here on vacation/working break from Sydney Australia. I visited the Gateshead Metro Centre NUFC shop to purchase two shirts for my son and have badges put on them. Latterly I went back to have a further badge put on, plus ask questions about further purchases.

Such was the professional and customer focused service that I received I felt I needed to write this email.

The person that served me was named "Tom", he is an absolute credit to your company, helpful, polite and prepared to go the extra mile.

Please pass on my thanks to him, I genuinely appreciated his help.

Best regards
Steve (Stephen) Allday
54 Scaysbrook Drive
Kincumber
NSW 2251
Australia

I placed an order online and still 2 weeks later had not received it - I had contacted the delivery company multiple times and received no response. I emailed the NUFC shop customer services explaining the situation and within an hour Alex responded confirming they had reissued my order and it would arrive within 7 working days, my replacement arrived 2 days later! The customer service is absolutely brilliant and very efficient!