Nufc Reviews 

I experienced an exceptional service from Alex, a member of the consumer service staff, super diligent and very kind, he resolved my issue in less than 24 hours. Great service

Ordered the 2024/2025 Third Shirt as a gift for my birthday (wife said get what you want!). There was an issue with stains...they refunded me. I bought a second - same issue. They asked that I ship this one back (on them) so they could evaluate it. They shipped a replacement upon receipt AND refunded me (less shipping) for the second one as well!
Top notch support and service and the third attempt turned out wonderful.

I made a mistake with my delivery address but Alex sorted it straight away. Thanks for your help :)

Fantastic communication from Alex from customer services.
Very helpful

Ordered the Caribou Cup winners shirt along with a few other items, which arrived swiftly.
All items were great, except the winners shirt which had a slight type error. I messaged customer services and they were swift in their response, communicating the options I had and the process needed.
The matter was resolved quickly and professionally. I would love to thank the team at customer services and especially Alex, for doing a great job! Many thanks.

Needed to change my order because I made a mistake. They were very responsive and fast. Got my order sorted out and were good to go!

I placed an order for Carabao cup winners uniform, but somehow there was no updates on my delivery tracking record for 2 weeks. So I contacted Newcastle united official shop customer supports and they replied me so promptly. I was satisfied with their efforts.

I recently visited the NUFC store and the help and assistance I was given by Ruby was great she made sure I was well looked after and found exactly what I was looking for in no time at all. Fantastic service😁

Communication is always key in all walks of life! Alex and their team were exceptional in this. I order 2 x winners shirts, and, as expected the demand was very high. Alex keep me informed with progress and when I would expect to receive the items. What more could one ask for. They arrived within the time frame suggested and are being proudly worn..

I bought my son the NUFC Lego coach and it was missing 2 bits of Lego. I emailed NUFC support and they replied straight away issuing me with a refund. Brilliant service thanks to Alex.

I recently ordered the cup final top
For my son personalised, unfortunately after 2 washes the lettering on the back started to peel. I contacted customer services who gave me 3 options, I decided to return the top for a replacement. By this point only the winners tops were available but they were out of stock everywhere. Alex swiftly helped me out, informing me when the tops were back in stock and was generally a pleasure to deal with. It’s a breath of fresh air to have some help from someone who genuinely wants to help. Thanks so much Alex, your help has been very much appreciated and I now have a very happy 8 year old.

I ordered a winners shirt for my daughter’s birthday - it was getting close to the day and I hadn’t received the shirt . I emailed tge customer services team and they went that extra mile to help me . The shirt arrived on her birthday and she was over the moon ! Thank you Alex and your team

Ordered winners 25 shirt, had notification of potential delay with delivery due to demand. Alex and team replied quickly to emails and shirt arrived within timeframe and a check in email to see that all was well! Thanks!!

Alex and the team were excellent! They went the extra mile to assure me that the winners shirt I ordered was on the way, despite the delay.
The response time was excellent and Alex was super helpful... Thanks NUFC

Had a faulty cup final shirt. Contacted them about my options and Alex was very helpful. Issued a refund pronto and I messaged them on Saturday and recieved a reply within hours.

After a mistake was made with an online order, Alex was excellent in guiding me through how to get a refund and re-order. NUFC offered me a discount as compensation.

Thank you

I didn't get the right size shirt, I left a reflective review. Alex got in touch and said on the order that was the wrong size and then they sold out of stock he would refund 50% of the shirt. I think thats fair allthough they never got it right in the first place so minus one star. I'd rather have the right size than the refund hence why i paid that much for it. I still have a shirt though that i will frame. I hope they will learn their lesson from this and get to everyone on here and make them feel like family in which Amanda created. I don't want to hate any part of NUFC so I will forgive them this time. Thanks for the help Alex.

I Ordered cup final shirt on 17/3 to wear for the cup final celebrations. The order stated 3-5 days on the website unless I was getting it personalised. I was not so the 3-5 days stands. I complained to no affect other than an email to say it will take 10-12 as it is a special purchase! I disagreed. Nothing in terms and conditions about this. Since my complaint I have noticed a rather not in the spirit of a sale, change on their website as obviously more people had the same idea and have also complained! I do believe this could have been an attempt to change the T's and C's in their favour. However, I am guided by the Sale of goods act 1979 and the consumer rights act of 2015. The failure to deliver within the T's and C's of the purchase on that given date and within the agreed deadline (22nd March) is allegedly a breach under the consumer rights act 2015.
I have reported this to Alex twice and requested their input and escalation to their company directors however, no further communication nor rectification has been provided to resolve. This is Black and White!!!! The law has provided the regulation regardless of who you are. When you sell something with an agreed date and you don't provide the item or resolve, there are repercussions. We all spend thousands supporting Newcastle United and work hard for the pleasure and chance for enjoyment. I request you contact me to resolve the failure to provide that took 21 days to deliver - Not 3-5 and NOT 10-12 days

Ordered a Top on 16th of March, meant to be a 30th birthday present. After 2+ weeks waiting I was told it was lost before it could be shipped, and that a new one would be sent out, having to wait nearly an extra 2 weeks... I have finally received my top, nearly a month after ordering, never again will I buy from NUFC Shop. Not even an offer of a part refund or discount. Really really bad.

Awful ordered a cup final jersey three weeks ago and was sent the home jersey with no cup final detail on it. Alex said he would send me a replacement but he already knew the shirt was sold out?. He issued a refund but this was a bad experience.